Pre Release Announcement - Service Catalog in ServiceDesk Plus On-Demand
We are happy to inform you that this week, we would be releasing the Service Catalog functionality in ServiceDesk Plus On-Demand. This feature will be available only in the Enterprise Edition of the application. As with all our upgrades, this one too would not require any downtime of the application, so you will not be impacted in any way. With the introduction of the Service Catalog, here are a few interesting features that customers can look forward to: Service Listing: You can now create a standardized
New UI for Additional Fields in ServiceDesk Plus On-Demand
We have changed the way you can add new additional fields in ServiceDesk Plus On-Demand. From a tab based view provided earlier, we have moved to a list based view for easy creation and management of additional fields. You would now be able to add a field of any data type at the click of a button and manage (view, edit and delete) your custom (additional) fields in one single list. You can refer to the Request Additional Fields help document at http://ondemand.manageengine.com/service-desk/help/admin/configuring-additional-fields.html
Hot Fix Released 25th Sep 2012
We released a hotfix that contains the following: API Enhancements We have provided new APIs for the bulk operations on requests: Pickup, Assign, Merge, Close and Delete. You can view detailed information here. Bug Fixes: The following issues are fixed in today's hotfix: When a request previously assigned to and viewed by a technician was changed to ‘Unassigned’ by modifying the site or group, the request subject did not appear in bold in the Request List View. Change approver when clicking on
Release Updates July 2012
We have released a couple of updates to ServiceDesk Plus On-Demand: Software Asset Management - Additional Software License Types ServiceDesk Plus On-Demand now supports additional license types for Software Asset Management apart from the currently available ‘Individual’ and ‘Enterprise’ license types. The entire list is given below: Individual: License type for single installation OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware. Named
Release Updates - Survey Translations and Site Deletion
We have just released a couple of updates to ServiceDesk Plus On-Demand. 1. Survey Translation Admins can now translate survey questions in a language of their choice to be sent to the requesters. The following 14 languages: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Traditional Chinese. 2. Site Deletion While trying to delete a Site in the application, an alert is shown to the technician asking if existing
Release Update - Enhancements to the Purchase Order Module
We have just released a comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand. These include a ‘multistage, multiple approver’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Please find details of this and other updates at http://ondemand.manageengine.com/service-desk/whats-new.html As always, this update was' In Service' with zero downtime of the application.
A New Comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand is rolling out enhancements to the Purchase Order Module next week. These include a ‘multistage, multiple’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Here’s what you can expect to see changed in the Purchase Order section of ServiceDesk Plus On-Demand in the coming week: http://ondemand.manageengine.com/service-desk/po-pre-release-announcement.html Migration of your existing PO data would be seamless
Announcement: Planned Service Update on Jan 1, 2012
We have planned to do a service update to "Zoho Accounts" on Jan 01, 2012, from 00:30 PST to 01:00 PST. We are taking required measures to ensure that ServiceDesk Plus On-Demand services will not have any impact during this period. We will post here once the update is completed. Please refer here for more information on this update.
Active Directory Integration with ServiceDesk Plus On-Demand
This is ONE BIG NEWS: ServiceDesk Plus On-Demand and Active Directory say ‘ I do’ You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users will be able to login to ServiceDesk Plus On-Demand using their Active Directory credentials. In addition, they can also leverage the advantages of the single sign on capability provided by Windows Integrated Authentication. This capability is highly secure and standards based, and is implemented using
ServiceDesk Plus On-Demand is Generally Available Now
We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine's suite of SaaS based applications - ManageEngine On-Demand. ServiceDesk Plus On-Demand is the cloud version of ManageEngine's flagship product and trusted on-premise Service Desk software, ServiceDesk Plus. While ServiceDesk Plus On-Demand is designed
Release Updates and Season's Greetings!
We hope you had a wonderful Christmas and a Happy New Year! 2010 saw the service birthed out and 2011 promises to be one year of power packed action! During the last week of 2010, released three new features in the service: 1. Enhanced Asset Scanning: The application now supports the scanning of Mac, Solaris and IBM AIX workstations in addition to the Windows and Linux that are currently supported. Software scanning for ALL of these platforms is now supported. 2. Auto Assign of Tickets:
ServiceDesk Plus On-Demand BETA (closed) release
We are happy to announce the release of ServiceDesk Plus On-Demand BETA (closed). This new offering is the SaaS model of ManageEngine's ServiceDesk Plus, the ITIL-compliant help desk and asset management software trusted by scores of enterprises across the globe. You can access this service over the internet anytime from anywhere and deliver effective customer support. With no IT infrastructure or software installation, it makes the whole process highly cost-effective. As of now, the service has