1.       Enhanced Asset Scanning: The application now supports the scanning of Mac, Solaris and IBM AIX workstations in addition to the Windows and Linux that are currently supported. Software scanning for ALL of these platforms is now supported.

2.       Auto Assign of Tickets: Tickets can now be automatically assigned based on technician availability and incident criticality. The application uses Round Robin and Load Balancing allocation methods based on the needs of the help desk environment.

3.       Reply Templates: Technicians need not type the same response many times over for similar requests. Reply Templates with configurable subject and content can be created. The templates are displayed for technicians to choose from while replying to requests.

You can see details at http://ondemand.manageengine.com/service-desk/whats-new.html

We hope to keep more such features coming on the way and continuously improve the product offering  the best possible value to customers.

Here's wishing you all a happy 2011!!

ServiceDesk Plus On-Demand