This is ONE BIG NEWS:

ServiceDesk Plus On-Demand and Active Directory say ‘ I do’

 You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users will be able to login to ServiceDesk Plus On-Demand using their Active Directory credentials. In addition, they can also leverage the advantages of the single sign on capability provided by Windows Integrated Authentication. This capability is highly secure and standards based, and is implemented using SAML (Security Assertion Markup Language) for all user management assertions.

You can now eliminate passwords from the login process and access your applications faster and safer using your Active Directory / LDAP identity. By using SAML, ServiceDesk Plus On-Demand moves to a rapidly adopted industry standard for login federation. SAML configuration is now available for subscribers of all three editions (Standard, Professional and Enterprise)

How does SAML for ServiceDesk Plus On-Demand help you?

1) Facilitate easy and secure access for users to their IT help desk using Active Directory / LDAP Authentication

2) Help IT authenticate users and control application access centrally

3) Reduce password maintenance and security overheads for managing help desk users

How do you enable SAML Authentication in ManageEngine ServiceDesk Plus On-Demand?

Admins can enable SAML Authentication for their organizations. The following are three simple steps to enable SAML Authentication :

• Domain Configuration
• Import Users
• SAML Configuration

For more details refer to the documentation here

More about  ServiceDesk Plus On-Demand

To know more about the application: http://ondemand.manageengine.com/service-desk/index.html

To view an online demo of the application clicking this link: http://ondemand.manageengine.com/service-desk/service-desk-demo.html

Signing up to ServiceDesk Plus On-Demand is quick and simple. Sign up now!