ServiceDesk Plus On-Demand is Generally Available Now

We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine's suite of SaaS based applications - ManageEngine On-Demand.

ServiceDesk Plus On-Demand is the cloud version of ManageEngine's flagship product and trusted on-premise Service Desk software, ServiceDesk Plus.

While ServiceDesk Plus On-Demand is designed for small and mid-size businesses, as well as mid-size enterprises, the application contains an array of high-powered capabilities such as Problem, Change and Incident Management. This helps reduce the complexity of workflows in production, making it easier for IT administrators to run effective helpdesk operations.

Furthermore, ServiceDesk Plus On-Demand is unique, as it can also integrate Asset Management, Purchase Management and Contracts Management capabilities, communicating data collected by a small-footprint software probe back to the ServiceDesk Plus On-Demand application through a secure channel.

By simply signing-up to ServiceDesk Plus On-Demand through a web browser, administrators immediately gain access to the software’s full capabilities and are usually up and running within a matter of days. There is no need to provision and configure new servers and no software to install, resulting in zero capital expenditure. The SaaS delivery model also means IT managers will enjoy hassle-free upgrades, staying up-to-date with the latest application version at no additional cost. This pay-as-you-go pricing model, combined with the ability to scale services up or down as needs dictate, offer enormous flexibility to customers.

Hosted in tier-III data centers, ServiceDesk Plus On-Demand offers a high level of security for customer data.

ServiceDesk Plus On-Demand features include a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities,an Asset Management module with Purchase and Contracts Management and more.

To know more about the application: http://ondemand.manageengine.com/service-desk/index.html

To view an online demo of the application clicking this link: http://ondemand.manageengine.com/service-desk/service-desk-demo.html

Signing up to ServiceDesk Plus On-Demand is quick and simple. Sign up now!

Regards,
ServiceDesk Plus On-Demand Team