API Enhancements

We have provided new APIs for the bulk operations on requests: Pickup, Assign, Merge, Close and Delete. You can view detailed information here. 

Bug Fixes:

The following issues are fixed in today's hotfix:

1. When a request previously assigned to and viewed by a technician was changed to ‘Unassigned’ by modifying the site or group, the request subject did not appear in bold in the Request List View.
2. Change approver when clicking on the email link to approve the change was unable to view attached documents in the change as the link was missing.
3. The first 500 characters in the content of the Subject in each solution will now be shown on the tool tip.
4. Auto Close option did not work for requests in the ‘Resolved’ status created through Preventive Maintenance Tasks. 

Release Updates can be found at http://ondemand.manageengine.com/service-desk/whats-new.html

For any questions, please mail servicedeskplus-ondemand-support@manageengine.com