Android App for ServiceDesk Plus On-Demand
We are happy to announce the availability of the native Android App for ServiceDesk Plus On-Demand. You can download the app at
https://play.google.com/store/apps/details?id=com.manageengine.sdp.ondemand
https://play.google.com/store/apps/details?id=com.manageengine.sdp.ondemand
With the new app, your technicians can access your IT ServiceDesk on the go using their Android Mobile Phones helping them create, update and resolve tickets anytime from anywhere. Not only that, technicians can also mark time spent entries on tickets, add notes, reply to end users from within tickets and view tickets on pre-defined filters. We believe that the Android App for ServiceDesk Plus On-Demand would help you respond to and resolve tickets faster increasing IT helpdesk efficiency and improving end user satisfaction.
The key features of the app are summarized below
- Create, Update, View IT help desk tickets
- Assign, Pick Up or Merge tickets
- Resolve tickets, Inform users and Close tickets
- Track time spent by adding Worklogs
- Add Notes to tickets
- Search for tickets by ID and Subject
- Reply to the users directly from within the ticket
- Filter requests based on criteria such as unassigned, pending, open etc.
- Multiple login options using Zoho, SAML and Google Apps
Thanks
ServiceDesk Plus On-Demand Support