Important: Static IP Address for Mail Communication

Dear Users

ServiceDesk Plus On-Demand currently uses the static IP address 72.5.230.65 to send and receive mails. We are now adding another IP to the existing one.

All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the static IP address are requested to make the following changes to your fire wall configuration.

Please allow the new IP address: 74.201.84.80 in your firewalls IN ADDTION to the existing IP address: 72.5.230.65 for mail fetching and sending to work correctly.

Your firewalls should allow both the mentioned IP addresses.

Please ensure that this configuration is completed within the next couple of weeks so that email communication with ServiceDesk Plus On-Demand continues uninterrupted.

Kindly contact sdp-ondemand-support@manageengine.com for any clarification.

Thanks
SDP On-Demand Support Team