Infrastructure Upgrade

We are planning an infrastructure upgrade for our primary datacenter on Saturday, Aug 31, 2013, between 7 AM PST (US) and 10 PM PST ( US). During the upgrade process access to ServiceDesk Plus On-Demand may be intermittent and we apologize for any inconvenience. Otherwise, we expect things to be normal, as ServiceDesk Plus On-Demand will get served from our secondary data center during the specified time period.

We request you to whitelist all the below IP addresses in the allowed list of your firewall for mail fetching and sending to function.

74.201.84.80 and 74.201.152.59

We will keep this forum topic updated about this operation. You can also follow our Twitter Handle for updates. Please mail us at sdp-ondemand-support@manageengine.com about any issues you face.