We have rolled out a few updates to ServiceDesk Plus On-Demand today that include the following:
1. Email CC option for Incident and Service Request templates : You can now include specific people to be copied for auto communication on creation/resolution/closure for an incident or service request.
2. Survey Score and Overall Rating (%) included in Survey list view and in Reports
3. Lease Start and Lease Expiry fields have been included in Reports.
4. It is now possible to set default passwords in the Provisioning App during user import when SAML authentication is not used.
5. New APIs introduced:
o GET_GENERAL_SETTINGS - Retrieves all the general settings of the user
o GET_REQUEST_FILTERS - Retrieves all the request filters available in the application
You can find more details of these enhancements and other bug fixes in our What’s New Page.
As always, please feel free to mail us at sdp-ondemand-support@manageengine.com
Thanks
ServiceDesk Plus On-Demand Customer Support