The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Error with auto scan for inventory
Hello everyone, I was configured auto discovery and auto scan to keep the inventory of my business up to date. Today, I've seen that my inventory was deleted, so I went to auto scan and is not working. When I force it manually, I get this error "Endpoint
About SDP PostgreSQL passwd
Hello, May I ask what is the default password for the SDP database use SDP Ver 13.0. thank you.
Copy and replace field and form rules
Hi, Is there still no way to copy and replace a field and form rule from one incident template to another template? If I modify a rule in template A and then copy the same to template B i get an error message if the rule already exists in template B with the same name. We have 113 templates set up and i need to modify one field and form rule in every template, please tell me that I don't have to do this manually :) Regards Alexander Nordin Region Halland
Download old version of ServiceDesk Plus
Hi, I do a restore of data from a DB made with ServiceDesk 8022. From your site I can only download the build 8026 and when I go to restore data gives me an error. it is possible to downgrade? help me. Giandox.
Page script doesn't run
Hi, I have a couple of page scripts in our environment that doesn't execute unless I refresh the page. It's a bit annoying and not very user friendly. Is there a way to make them execute without refreshing the page?
Mandate task before request is closed.
Hello, I am looking for a way to make tasks mandatory before the request is closed. Our technicians are closing request without marking off the tasks as complete.
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
response file for silent installation
Hello folks I need a hint with silent installation on Linux If I go with a binary install file and provide options -i console then I have to specify all the parameters interactively during installation Meanwhile, the is an option to generate a response
Request Life Cycle blank page issue
Hi, My RCL page is blank and show me a white page. What should I do? SDP v11.3.09 DB MS SQL What should I do? Thanks for helping
Updating from 14600 - INVALID_OPERATING_SYSTEM_ENTRY
Hello, I'm trying to update from 14.6 Build 14600 to 14700 but I get this error: Exception in checking the postgres compatibility with operating system : INVALID_OPERATING_SYSTEM_ENTRY Refer the below link for more details. https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html
Custom function works when using "save and test" but not when executed by a custom schedule
I imagine this is due to my limited understanding of the Deluge scripting, but I cannot find anything about why this may be happening. I have a custom script (pasted below) that takes in a report. The report is just any ticket for a departing employee
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Upgrade Manager launch & Skip Forced Backup
I will be upgrading the ServiceDesk Plus platform to the latest build (14.7 Build 14700) this week. The issues that I "Always" have is the ability to skip the forced backup. I have read many articles on this topic only and made the suggested changes to
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
User department field could not update from active directory
Hi friends, User fields like department could not sync from active directory by delta sync or full sync Only with manual sync department field will update properly. How can I fix this problem? My SDP version is 14306 and my database is MSSQL
Auto-Assign asset to Request
Hey Pitstop! Hopefully you could assist me with my current issue. We're facing this issue in our ServiceDesk Plus (on premisis) version 13012. Description: We create a ticket on a user/requester, lets call it "User X". We then assign an asset on this
"Sorry an error has occured. Unable to send code"
Hello. We are on Version 14.5 Build 14503. When a newly added user (LDAP) is added, the user is not able to access the ServiceDesk portal. Upon entering credentials, user sees message: "Sorry an error has occurred. Unable to send code. Please contact
Update to 14620 failed - Unable to rollback
Hi, When updating från 14600 to 14620 the servicedesk service user wasn't sysadmin in the MSSQL server and due to that the update failed. Trying to rollback the installation according to How to downgrade ServiceDesk Plus when rollback update fails (manageengine.com)
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Generic SQL Injection Vulnerability
Hi, Our Security office ran a scan using Nessus Tenable on our on-prem SDPlus server and the following vulnerability came up. https://learn.microsoft.com/en-us/answers/questions/212202/cgi-generic-sql-injection-(blind)-vulnerabilty Could this be a false
How to add to request field containing list of departments
I want to create request to create user in AD and one of the fields should be with new user department attribute (pickup list) but I cannot populate values from departments table. It would be perfect to notify manager of that department about that request
Delete user on REST API documentation page fails
Hi, Team, I'm trying to manage users from a Powershell script. As it returns a permission error using an API key of the administrator (OrgAdmin and SDAdmin roles), I tried on the REST API documentation page and it has the same return: { "response_status":
Endpoint Central integration with ServiceDesk Plus - Generate Ticket with Inventory Alert
I've been playing with the ticket generation system trying to get it to work for our needs, and upon editing the API key in the Endpoint Central console, all generated tickets are suddenly full of 'null' values and trashing themselves upon generation.
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