Auto-Assign asset to Request
Hey Pitstop!
Hopefully you could assist me with my current issue.
We're facing this issue in our ServiceDesk Plus (on premisis) version 13012.
Description:
- We create a ticket on a user/requester, lets call it "User X".
- We then assign an asset on this new ticket.
- In some cases we then need to move the ownership of the ticket by changing the user/requester to for example "User Y".
What ServiceDesk Plus then decides to do is to remove all the assets from the ticket and instead enter either all assets from "User Y" or remove everything from the attached assets.
I recon theres only one konfiguration for this action, but it doesn't solve my issue.
Is there anything I could do to turn this feature off, for all new tickets?
Kind Regards,
Johan Svensson