Hi everyone,

I setup my e-mail command to change the requester with a field.

When I use my own adress e-mail and I send an e-mail that work good, he change the requester.

When I send an e-mail with the adresse it@servicedesk to it@servicedesk ( the same e-mail address ) he didn't change the requester. I send exactly the same e-mail with same subject.

Did you have an idea what it can be ?

Kind regard's