Change request status after approval
Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
SDP Problem with " in translate
Hello everyone. I am using SDP on-premise version 14.5 build 14503. As good as the application is, there are some minor problems that I'm facing. 1. When I use " in translates, after server reboot all of them convert to """ and I'm unable to change
How to properly use API to upload file in Powershell.
Hello, I am looking for "up to date" solution allowing me to update request with attachment. In my scenario, I am creating request via preventive maintenance tasks and next I would like to add attachment. An xlsx file is generated by separate script.
[SDF-83304] Displays the current employee location map
Due to the large displacement of the organization's employees in different sites or departments, their location changes. It would be nice if: Servicedesk Plus ,Displays the current employee location map on their requests
Requester Dashborad
Hi, All of our users expect to have a dashboard on their self-service portal that showing the following results: 1- Estimated time to handle their incident request 2- Number of incident requests in queue 3-Number of technicians online or responsive This is an interesting and very good idea and we suggest adding it in the next release Concept idea
Add Attachment to reply Template
an new idea: Ability to add attachments to reply Templates
[SDF-29354] Requester name in reply/forward
when Reply to requester Does not return requester name! Only we can use email address instead of requester name please add ( this ability requester name/s or email/s) like below : (approver name/s or email/s)
Cannot start SDP
I installed sdp on one server. After that I installed the postgresql database on another server. I set the parameters on both sides, user and pass and ip address. Then I start changedb.bat and select postgresql and test, I get the message connection established,
Service Catalog approval issue
We have 2 level approvals setup in our Service Catalog for certain templates. These levels are defined as follows: 1. $REPORTING_TO$ 2. $DEPT_HEAD$ Where $REPORTING_TO$ is automatically fetched from our Active Directory and it's represents the users's
Request details are not populating to change.
Hey Team. We are using latest version of On-Prem Service Desk. Postgres SQL Datat base. Before the upgrade we were using 14.2 Build 14200and we could set automatically change details from te ticket. (Subject, Requestor, Details, Group, Site, etc.) Now
Saml authentication failed with error code 100
Hi I'm configuring saml idp-initiated login as a SSO solution for ServiceDesk plus version 14.3. but it gives the error "Saml authentication failed with error code 100" (error screenshot is attached ). On this page: https://help.servicedeskplus.com/saml-authentication-2$troubleshoot
Double password prompt
Hey guys, Any idea why i am getting a username/password prompt twice? (I posted this earlier also)? This happens when i open my IE or firefox and i browse to my local installation at http://localhost:8080. A first popup appears asking for a user and password combination. I can type in anything i want, it won't accept any credentials, no local, no administrator, no domain accounts... nothing. So i cancel that first prompt, and i'm taken to the 'normal' Servicedesk Plus login page. (pass-through authentication
Assigning tickets to Technicians
We have a shift pattern in our IT department. one starts at 07:00am - 5pm and the other is 10:00am - 8pm. I would like to set ticket allocation so that Technician A who starts at 07:00am gets all the tickets logged and no tickets are assigned to Technician
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
can't running run.sh
I first installed service desk plus on rhel 8.6, every time I try to run run.sh it always fails.
User List for approval is empty
Hi friends, When the Technican want to Submit a request for approval and search for user to send approval for them, the field To* is empty - No matches found. Permissions for Technician are granted. Could you help me about this issue? My SDP Version :
After DB change to MS SQL, SDP not working
installed the SDP standard free edition with default DB and its was working, then when i changed the DB to MS SQL and the test and connection is successful. But the ME servidesk plus service stops automatically. When i run it from C:\ManageEngine\ServiceDesk\bin>run.bat
Trigger "Reply Received" not selectable anymore
Hello, I just wanted to create a new business rule with the "reply received" trigger, but the trigger does not exist anymore. Has the trigger been removed?
Local administrator account
IN Out Server desk portal we have deleted local administrator account and not LDAP configured in Servicedesk is no longer working so need to login and change LDAP configuration need help how we can login now with local account is there any back door
Unable to get all solutions through /api/v3/solutions
When I query the v3 solutions api I am unable to retrieve all the solutions defined in my manage engine instance. I did set the body for the post request i.e set input_data {"list_info": {"row_count": 50, "start_index": 1, "get_total_count": true }} I
FAILED : Scan is taking longer than usual. Please check back later.
Hello, I am having a problem while scanning virtual machines with the agent: FAILED : Scan is taking longer than usual. Please check back later. 1) agent is installed on the virtual machine 2) services are running 3) The server where Servicedesk is
Critical : Error while invoking backup
I haven't been able to make backups on my SD in my company for a while. I always get the same error. I tried to execute the SQL statement, and the admin status 4 (which is equivalent to activated) was already set correctly. I have tried changing all admin
Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019 MS SQL DB We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly,
special characters not allowed in attachment
We are on build 11111 for ME Service Desk Plus. After the recent upgrade to this newer version, it seems like users are unable to attach certain files if have certain "special characters". Users receive the following error: Invalid characters present
Licence Error
ERROR CODE : 532 Please contact
Servicedesk will not start
Hi, The service desk service starts with no problem, but I cannot get to the Helpdesk site on http://localhost:8080. I get Internet Explorer cannot display the webpage. Please assist urgently.
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
Skipping Database backup during upgrade
I am upgrading our service desk to the latest version and because of this I used the -DSkipForcedBackUp_13000=true but when running the upgrade it still prompted me to back up the database and I had to cancel out as it would take 15 hours per patch and
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
outh
I folow all the stepts to configure m365. Everything was ok but after I enter the pass and the credential to connect to aplication Ive got error
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
Can't Integrate Anaalytics into SDP
Hello, Anyone try to integrate analytics plus and just get and error? Can't even open up the settings for it, in fact I cant really do anything with the analytics I just bought. Maybe theres a way to reset or refresh and integration without being able
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
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