Local administrator account
IN Out Server desk portal we have deleted local administrator account and not LDAP configured in Servicedesk is no longer working so need to login and change LDAP configuration need help how we can login now with local account is there any back door
Unable to get all solutions through /api/v3/solutions
When I query the v3 solutions api I am unable to retrieve all the solutions defined in my manage engine instance. I did set the body for the post request i.e set input_data {"list_info": {"row_count": 50, "start_index": 1, "get_total_count": true }} I
FAILED : Scan is taking longer than usual. Please check back later.
Hello, I am having a problem while scanning virtual machines with the agent: FAILED : Scan is taking longer than usual. Please check back later. 1) agent is installed on the virtual machine 2) services are running 3) The server where Servicedesk is
Critical : Error while invoking backup
I haven't been able to make backups on my SD in my company for a while. I always get the same error. I tried to execute the SQL statement, and the admin status 4 (which is equivalent to activated) was already set correctly. I have tried changing all admin
Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019 MS SQL DB We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly,
special characters not allowed in attachment
We are on build 11111 for ME Service Desk Plus. After the recent upgrade to this newer version, it seems like users are unable to attach certain files if have certain "special characters". Users receive the following error: Invalid characters present
Licence Error
ERROR CODE : 532 Please contact
Servicedesk will not start
Hi, The service desk service starts with no problem, but I cannot get to the Helpdesk site on http://localhost:8080. I get Internet Explorer cannot display the webpage. Please assist urgently.
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
Skipping Database backup during upgrade
I am upgrading our service desk to the latest version and because of this I used the -DSkipForcedBackUp_13000=true but when running the upgrade it still prompted me to back up the database and I had to cancel out as it would take 15 hours per patch and
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
outh
I folow all the stepts to configure m365. Everything was ok but after I enter the pass and the credential to connect to aplication Ive got error
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
Can't Integrate Anaalytics into SDP
Hello, Anyone try to integrate analytics plus and just get and error? Can't even open up the settings for it, in fact I cant really do anything with the analytics I just bought. Maybe theres a way to reset or refresh and integration without being able
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Cannot Integrate AAP into SDP
When I go to SDP and go to integrations, then click the settings for Advanced Analytics Plus, it just pops up an error. Neither myself, co-workers, or support have been able to resolve this issue. I have restarted and shut down/rebooted the service. I
Cannot Import Users via CSV
I was originally attempting to import users via Active Directory, but I was running into an issue with authentication, and I decided to try importing via CSV file. I am now having an issue where it detects the correct amount of CIs, but every one of them
Cannot change retention days for the backup
Hi PitStop, I am facing the following issue and I need your assistance. In the backup schedule, it is set by default to retain backups for 90 days. However, due to the volume of data, I need to reduce this duration to 14 days. Nevertheless, I keep receiving
Exporting as PDF from Gantt Project
Hi, Team, When I try to export to PDF from Project Gantt view, the PDF doesn't show the information selected on the view. It also displays buttons and menus that shouldn't be printed. This was captured from your demo site: in attach, I'm sending the PDF
Local admin account without admin rights | AD login suddenly stops working
Hello dear support team, I have the problem that the AD login suddenly no longer works. For each AD user comes the message that the user/password are wrong. We have not changed anything in the infrastructure. So I logged in with the local administrator
How to change a department assigned to a ticket?
Hi all. We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket: How I can correct this error and force tickets to update without department assigned? Thanks in advance. G
"User Import Failed"
Hello everyone! My company is now planning to use Service Desk moving forward so I am doing some testing with it and the general setup. When I try to import users from a CSV file, only a few of them work and all of the rest fail. The Excel file with errors
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
Moving server without backup
Good Morning, I have a server running ServiceDesk 14.2 build 14201. Ther are some serious issues with this server preventing me from upgrading the software. It's also preventing backups from working. I need to know how to copy the active database from
Notification rule
The "Notification technician of associated service request when items in a purchase order are received" is not working. See attachment to view the two items (partially and received) which are not working.
Servicedesk Plus: Problem restoring data in a new server
Hello! We're trying to restore our SDP on a new pre-production server for now. Both SDP Builds ( old server and new server) are the same: 13012 The backup process in the production server finish with no problems. But when we launch the restoredata process
[SOLVED] invalid value specified for the parameter incomingEwsUrl
Hi recently Gmail forces to change tha password for the account. and when I tryed to update the new password in SDP incoming setup i get this error. SDP version 13007 the mail server is Gmail this was working fine before upgrading to lastest version.
Active Directories Users Failing To Login after upgrade to build 12000
Failing to access manage engine service desk plus after an upgrade to build 12000. All active directory users are returning "Username or Password is incorrect" we can not login as administrator as well, its giving same error. Database is PGSQL
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do.
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do. The only SD Admin is a technician imported from AD and now all users from AD cannot login. the Issue message that the password is not working.
Software Licenses (import from CSV) Expiry date issue
In Software licenses when you import the data from csv it's not taking expiration date. In what format date should be? as it's accepting anything but not displaying the date after importing successfully. CSV is importing successfully with any date format
Error fetching O365 IMAP mailbox
I need your help with my on Premises installation. We have moved to O365 from Google and the problem is that the ServiceDesk Plus is not fetching emails from a 365 mailbox. It’s not hidden from global addresses SMTP Auth is on Ensure that username and
A question about MIBs and OID's
We have begun using the ability to use SNMP community names to discover and update network devices throughout our domain but are having some fun with the OID's The first question is, is it possible to add MIBs to the ServiceDesk Plus software so we don't have to manually assign OIDs to products. And the second question is how can we add additional product types to the list we have to assign OIDs to? For example the SNMP scan has discovered our KVM but we can't assign it as a KVM.
URL blocked as maximum access limit
Hi, We have a application for CRM. We put a form in this application to get support ticket from end-user and insert to SDP with API. Now today we get this error: '{"status_code":4000,"status":"failed","messages":[{"status_code":4001,"field":null,"type":"failed","message":"URL
Receiving Error when trying to use custom script
Greetings I am trying to use a custom script, but I am receiving the error: Workflow : Custom Menu : Test Result : Failed Message : Cannot run program "cmd" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess
SAML - Creates new accounts, users already exist in domain .LOCAL
User profiles have been imported from Active Directory, and for users in SDP, the login "Domain Name" is company.local. When we enabled SAML, it doesn't find the existing SDP user because SAML login uses "Domain Name" company (without the .local) so it
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