We have  a shift pattern in our IT department. one starts at 07:00am - 5pm and the other is 10:00am - 8pm. I would like to set ticket allocation so that Technician A who starts at 07:00am gets all the tickets logged and no tickets are assigned to Technician B who starts at 10:00am. Then at 10:00am Technician B starts getting tickets at the time. Come 5pm, only Technician B is then allocated tickets. How do I go about doing this?