Getting an error in a function
I'm working through a request custom function to update a task owner and using this as an example. https://pitstop.manageengine.com/portal/en/kb/articles/script-to-set-request-technician-as-the-task-owner-for-all-associated-tasks-deluge I have copied
[SOLVED] Failed integate SDP v11.3 with Analytics Plus 4.5
Hi, After upgrade to SDP v11.3.06 that integrated with Analytics Plus v4500, SDP couldn't sync data to Analytics Plus. I get this error: [18:48:29:857]|[02-12-2022]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl_1]|[SEVERE]|[74]: FAILURE :We
Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
unable to find valid certification path to requested target
We are getting this error message when we try to update a request with a custom function. We do have ldap in our enviornment and an SSL certificate. We do not have any issues with emails it's just when we try to use this custom function. I've looked at
unable to reply on request email.. saying sending notification failed
using office 365 email solution, able to fatch incoming mail but unable to send or reply from service desk plus. find outgoing setting screenshot. pls help ...
Discovery - Agent Configuration; General failure while fetching agent configuration.
Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
Task Trigger Action does not work
Hi before upgrading to 14.3, we added a custom trigger action that executes a script when a task schedule is changed. and it works in the service catalog Flow. After Upgrading, it seems this functionality no longer works. the Task custom trigger action
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
Upgrade failed from 11129 to 11200
in upgrade from 11129 to 11200 , got error in every try , the error in section dropping tables & specific UserAdditionalFileds Table , i drop any data in this table and any additional filed in application , but every time run updatemanager , i got this
Bulk assign to Support Group
Hi guys. We are adding to the usual helpdesk team a new Support Group (new technicians) who will have to view only the requests addressed to them. So we have created a role that sees only the requests of the group to which one belongs but now we need
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Viewing Tickets Logged by me when im a technician.
I had a question from one of our technicians today. We use Service Desk Plus on Prem. Your Version : 11.3 Build 11306 When I login as a user, I can easily see all outstanding cases that have been logged by me. When I am a technician, I cant easily see
Soultion Search
When trying to search for a solution with a keyword, nothing comes up. but the word is on the solution?
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
SMTP traffic not being sent through Graph account but appearing in personal drafts folder
ServiceDesk Plus free edition. I setup Graph initially and selecting my login it started grabbing emails from there. Oops, my bad. I deleted all that and managed to login with the email account I want things to come in and out through. Both INBOUND and
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
"Check the application server internet connectivity or verify the configured proxy settings."
Today I am seeing the warning banner at the top of the application which reads "Check the application server internet connectivity or verify the configured proxy settings." There are no proxy settings, and there is nothing wrong with the internet connectivity
Service Desk Plus - Not Starting
Good Afternoon, We are having some issues when starting ManageEngine ServiceDesk Plus - We Upgraded to the latest build and tried to start the server but it is now not starting, We have ran run.bat and it start's up fine like that but does not start when
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus with the admin account? Can you please provide a script for this as cannot get any further after password accepted. Using Linux and postgresql on SD Plus v14300.
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
Connect URL Won't Work EWS oAuth
Im trying to setup oauth for my 13011 build so that I may upgrade to the most recent version and I've completed all of the steps accept I cannot get my connect URL to work for incoming or outgoing in my mail server settings. Support has told me to do
Users can see private technician messages in history tab
Hi. When a user logs into the Self service portal, they are able to read private messages sent between technicians in a request. Its not shown on the request tab, but if the user chooses the history tab, it allows them to see private messages!!!! This is a huge bug, and must be fixed ASAP Regards Christian
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
Problem while BackingUp DB
We are trying to backup but its giving an error while running backup batch file "Problem while BackingUp DB" in backup logs showing errors Caused by: org.postgresql.util.PSQLException: ERROR: unexpected chunk number 1 (expected 0) for toast value 3605208
custompatchvalidator entry is missing
When upgrading from 12.0 Build 12000 to the next version I am using pack ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_0_windows.ppm and have also tried ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_1.ppm receive the Error: custompatchvalidator entry
when scanning, _old is added to the PC name
Why is _old added to the PC name when scanning? If this is a duplicate, then why is the same name not searched for, but without the _old suffix? I am attaching screenshots.
[SDF-93385] Duplicate request
Hello to all, since we have upgraded to version 11139 we cannot select how many times we want to duplicate an incident and we can only do it one at a time. Is there any way to be able to duplicate x times an incident? Thanks in advance
SDP 11.1 rapidly increased memory
We had an error that rapidly increased memory from 30G to 125G, before the error had an abnormal increase in bandwidth from the app server to the database server by about 3 gbps. Thank you for suggesting solutions or finding errors. After i had stop service
Setting Change Approver through Field & Form Rules
Hello, I am trying to build out Change Management on the On-Prem version. We have a lot of different systems with different change approvers, making the work flow not great. Is it possible to use Field and Form Rules to set the ChangeApprover field? I
Administrator user with "SDAdmin" role has been automatically change
Hi, All of our technicians and admins have suddenly become normal users, and we are experiencing a problem. I would like to know how we can assign the "SDAdmin" role back to relevant users using Psql. servicedesk=> Select al.login_id"Login ID",au.first_name"Name",al.name"Login
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