MTTR Calculation in SDP
Hi All,
I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section.
MTTR=Resolution Time−Created Time−Hold Time
I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section.
MTTR=Resolution Time−Created Time−Hold Time
Topic Participants
Phani
Dinesh Bhaskaran
Mårten W
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