Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019
MS SQL DB
We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly, we upgraded using the upgrade package. We have not been able to restart the server since. The latest wrapper log shows the following:
WARN | wrapper | 2023/08/25 15:51:28 | Old Value wrapper.java.additional.1000=-Dapp.home=..
WARN | wrapper | 2023/08/25 15:51:28 | New Value wrapper.java.additional.1000=-Dapp.home=..
WARN | wrapper | 2023/08/25 15:51:28 | The "wrapper.java.additional.1001" property was redefined on line #18 of configuration file: C:\Program Files\ManageEngine\ServiceDesk\conf\framework_wrapper.conf
WARN | wrapper | 2023/08/25 15:51:28 | Old Value wrapper.java.additional.1001=-javaagent:../lib/hotswapAgent.jar
WARN | wrapper | 2023/08/25 15:51:28 | New Value wrapper.java.additional.1001=-javaagent:../lib/hotswapAgent.jar
STATUS | wrapper | 2023/08/25 15:51:28 | --> Wrapper Started as Service
STATUS | wrapper | 2023/08/25 15:51:28 | Java Service Wrapper Professional Edition 64-bit 3.5.45
STATUS | wrapper | 2023/08/25 15:51:28 | Copyright (C) 1999-2021 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2023/08/25 15:51:28 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2023/08/25 15:51:28 | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus
STATUS | wrapper | 2023/08/25 15:51:28 |
STATUS | wrapper | 2023/08/25 15:51:28 | Launching a JVM...
INFO | jvm 1 | 2023/08/25 15:51:29 | WrapperManager: Initializing...
INFO | jvm 1 | 2023/08/25 15:51:29 | Application startup halted due to mismatch in java version.
INFO | jvm 1 | 2023/08/25 15:51:29 | Kindly restart the server or contact support.
STATUS | wrapper | 2023/08/25 15:51:31 | <-- Wrapper Stopped
Restarting the server and the service does not resolve.