How to change a department assigned to a ticket?
Hi all.
We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket:
How I can correct this error and force tickets to update without department assigned?
Thanks in advance.
G
We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket:
How I can correct this error and force tickets to update without department assigned?
Thanks in advance.
G
Topic Participants
Giovanni
Mohamad Jawad
Priya Kumar
Guy Pilkington
Prince Rozario D
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