Approval Link construct
Hey there, I'm using SDP 13.0 Build 13000. After a request created, approval link sent to approver. In notification and email templates, $ApprovalLink will send a link like this: https://servicedesk.mysite.com/approval/Approve.jsp?ITEMID=7860&woID=7860&MODULE=Request&KEY=1162346451685754466363116234645168575446636315330802657910714919168278&USERID=2427&PORTALID=1
Chat does not "see" online status of technicians
Hello, we only use the Chat as an internal technicians chat. Unfortunately the Chat system does not recognize the online status of the technicians. In the user management the online status is displayed correctly. As of now, the chat system does not work
Restore data failed from MYSQL to MSSQL
Hi, I have problem to restore data failed from MYSQL to MSSQL. Attach the screenshot. Hope someone can advise.
ServiceDesk Unable to restore data from MySQL to MSSQL
Hi, I am facing problem to restore data of ServiceDesk Plus from MySQL data backup to MS SQL 2012 / 2014. I received the following error message. Hope someone can assist. java.sql.SQLException: Cannot alter 'trace_xe_event_map' because it is not a table.
Custom View does not work as expected
After the Update from 14.1 Build 14105 to 14.3 Build 14302 our created custom view does not work as expected. I created a test filter: And the result looks like this: Is this a bug or something else?
After upgrading from 14105 to 14300, the console cannot be displayed after logging in
My server version is Server 2008 R2. When I upgraded from 14105 to 14300, the service has been started. I saw that 14300 does not support Server2008R2, but I can see the login interface, and the login authentication can also pass, just after login the
Approval without email
I have ManageEngine Service Desk Plus Enterprise 14.2 Build 14200 running, but set up without email as the client does not have an email system (and will not be getting one). I've set up approvers for a Service Request, however, it appears that when this
Tomcat authentication being canceled does not reprompt
Hello, I am noticing an issue with Servicedesk 11.1.0 Build 11128 where if Tomcat authentication is asking for username and password when reaching the site and I cancel the request, I am directed to the website anyway. I would either like to have this
Service Dest Hung at "Started Server............"
Problem: Every time I run the startSDP.bat everything will boot up, but then it will stall out on "Started Server" and just continue to create more dots, so it just has a string of "......................................................................."
Error on import SSL certificate.
Verifying certificate chain error while trying to import SSL certificate. Can someone assist?
Send for recommendation
Hello when a change is raised it automatically sends for recommendation to various cab members how can I stop this secondly, when i pick some members to approve a change it shows an error message that emails cannot be sent , please how can I solve this
Change an account to authenticate with Local Authentication
Hello . I have a problem with AD Authentication for SDP 12. Therefore, I would like to change authentication method for the admin account which is configuring AD authentication.. Can you please help me (posgresql statement I think) ? Regards, Hiền
Azure App Proxy with SAML SSO
Hello, We are currently trying to get our On-Prem ServiceDesk Plus site available externally through Azure App Proxy. We have followed the instructions provided by ManageEngine and have set up our Azure App Proxy accordingly. Our issue is that when you
Is it possible to change the default column order/values in the request list view?
Hello, I was wondering if it's possible to setup the default column order and values for all users AND technicians (those two will be different of course) in the request list view (default table view, at WOListView.do). As of now every user/technician
Administrator account has lost administrator privileges
Hi, We are using Support Centre Plus 7.6.05, and can no longer login with admin privileges. Just upgraded to the latest version. It appears as though the LDAP connection to AD has been broken and as such no users are able to login any more. I was able to reset the admin password, but am unable to login with admin privileges to fix this up the rest of it. I am just wondering how I can reset the administrator privileges so that I can login and administer the server. I did notice someone else asked
Change Management Static Roles Overtaking Custom Roles Workflow Rules
I have a CMR Workflow build using custom roles to separate my infrastructure group's notifications/approvals from my ERP group's notifications/approvals. When my technician is set in the "Change Owner" role, it seems to wipe the notifications which would
Daylight Saving Time(DST) not being updated in the Servicedesk
Daylight Saving Time(DST) not being updated in the Servicedesk
Using vendors API on F&FR
Hi Team, I implemented a rule on a template F&FR to list several vendors using vendors' API. Everything was like it was supposed to be until I noticed that only users with SDAmin role can do it. If the user hasn't got this role, even when he calls the
Updating Asset Department Via API
Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign
Service Desk integration with Endpoint
hi all has anyone managed to successfully integrate service desk and Endpoint? we have both setup on prem, the integration setting in SD and EP report success, but when we try to scan any windows asset in SD, it triggers the agent ok (we get agent notification
Images not displaying in conversations
Build 14202 DB MSSQL
INVALID_CSRF_TOKEN in Widget SDP
Hello everyone, probably someone can help me to fix the issue with SDP widgrets. I have a widget, whch succesfully get information through API and provide a list of equipment of currently logged on user. Also i created button for this user in same widget,
Notification Rules > Reply Template - $Subject variable behave different if in Subject Field or Body Field
Hi, Just upgraded from Version 11.1 to 14.1 14105 and we are having seveal problems with Subject email template: Sometimes we need Second Level support (external supplier) and we foward the ticket to them and their system replies adding into the end of
PDF Export in Russian
Hi! I'm trying to export some reports in PDF and that's I see As you can see there are only English characters in the table. In XSL, Print Preview, HTML exports - it's ok. Can you help me?
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Links to solutions not working.
Links auto generated in the first email to a client after ticket is opened. Seems like an issue that requires software intervention. If you change to /sd/addsolution.sd it works, but these are autogenerated as suggestions in emails so I am unable to alter
APIv3 PUT issue 4001 Invalid input
Hi, I'm tring to update any data on ASSETS but always failed, what can be wrong? API key have SDAdmin role, so it's maximum role #Python version - 3.8 #This script requires requests module installed in python. import requests url = "https://server/api/v3/assets/4"
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
reply email search
hi I was wandering is possible to in replying to a request instead of email address we search the person who we want to reply to or CC to by display name . if we have a organization that employees id as email like 22.11167@example.com its almost impossible
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
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