URL blocked as maximum access limit

URL blocked as maximum access limit

Hi,
We have a application for CRM. We put a form in this application to get support ticket from end-user and insert to SDP with API. Now today we get this error:

'{"status_code":4000,"status":"failed","messages":[{"status_code":4001,"field":null,"type":"failed","message":"URL blocked as maximum access limit for the page is exceeded. Please try after sometime."}]}'

SDP v12.0.11
DB: MSSQL


What should I do to resolve this? How to set throttle limit manually?


Thanks for helping

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