[SD-106676] Access URL Violation and Rate Limit Exceeded Error
My fellow technicians have informed me they are getting spammed with the following alerts and I do not know why. Any help/ incite would be most appreciated.
SDP uninstall failed "already installed in this machine"
Hi there, I want to start a newly installation in Windows but I also need to keep my old env. 1. stop the SDP service 2. use the "sc delete" command to delete the SDP service 3. rename the SDP folder to SDP_bak 4. running the installation exe file After
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
[SD-100705] Attachmnet File content type not allowed
When a user tries to attach a word document that are password protected due to sensitive content. The following error appears: "File content type not allowed. This HR sensitive documents. How do I solve this problem? //Stefan S
Problem with request sidebar
Hi, everyone. I have a issue with a service request. The right panel is empty. Not shows anything, as the request properties. I send a screenshot for more understanding. Anyone can help me to fix it or have any idea why happened it?
I can´t access to ServiceDesk Plus
Hi. I have installed manage engine service desk plus in a Win 2008 server. No errors, service is up, but when i try to access the program by the explorer in http://localhost:8080 i get the error "internet explorer cannot display the webpage" any idea? Thanks in advance
Approval action by replying to the approval email
Zia is unable to predict some of the approval emails replied to the ticket. 1. The user replies "approved", but Zia recognizes the email content in an HTML code format and there is nothing to do with the email contents. 2. "Approved" was tested successfully
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
$SurveyLink variable is almost completely broken
Hi We are trying to enable surveys and we have a number of issues: 1. Creating a Request-based survey using the default settings creates a link full of HTML code that does not work at all when it emails the user. They click the link, but nothing happens
AD authentication failing after update 12000
Same issue as reported by other user: https://pitstop.manageengine.com/portal/en/community/topic/failed-udate-to-12-0-1200 After latest upgrade to patch build ManageEngine_ServiceDesk_Plus_12_0_0_SP-0_1_0 AD authentication is failing for all users including
SDP API VBA script "input_data" format
Hi, I've been banging my head against the wall for a few days now trying to get a VBA script to add a new request with a certain template. I keep getting below error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
API V3 Get more than 10 results back via postman
I have this working via powershell, not sure why. but I keep getting the same default 10 requests back regardless of my query? {"list_info":{"row_count":100,"start_index":1,"sort_field":"id","sort_order":"desc","get_total_count":true,"search_fields":{"status.name":"Open"}}}
Security issue: Reporting from unrelated projects
I have a project role where I have specified that everyone can only see projects related to them: Project Role: Project List: Also, I have given this technician access to report module (Custom Report Builder) that he can get reports from his own projects.
Deluge function with unexpected behaviour
Hi, Team, I'm writing a function (deluge) to copy a value from a service request to a change request. First, I need the service request ID, then get the value from the request and set the value on the change request. To do it I'm using a call to change
Is there any way that I can do a conditional search on the requests I am querying? For example a date within a limited range
For V3 API, in the input_data, is there a way that allow me to do a condition search? For example, I want to get all tickets in the last week.
Images attached are not being seen.
Good morning all, In some tickets, the images attached are not being seen. I have attached a PDF document so you can see the issue.
SDP Best Way to Add New Users
I am looking to find the best way to add new users to our Domain. The issue I have is all of the RCL Notification and other features do not allow you to email someone not in the system. I would like a way to be able to start a ticket that another user
Zia - Suggest Template Predictions and Assign / Suggest Category needs to be retrained / configured
We are currently using SDP On Premise v13009 We continue to have issues with the Categories and Templates automatically assigned by Zia and have not been able to retrain effectively. The vast majority of our request come in as simple emails. The Unassigned
Auto Site Allocation not work!
Hi, I used SDP v14.1.04 with Endpoint Central integration for computers scan. My organization has multiple site with different IP address range. I want to use Auto Site Allocation to assign computers to related site, but after configuration I didn't see
Error :One of the given inputs exceeds the maximum length.
hi sdp ver:14.104 i was trying to change some info in Organizational Details i was trying to search a in department rolls , it did not change or have a reaction and when i opened inspect mode I've encountered this error: One of the given inputs exceeds
HSTS missing on Web Remote
A scan showed that port 8083 has HSTS missing from its server. After some digging it seems that port 8083 is pointing to web remote for service desk plus. Accessing it on the web doesn't lead anywhere, just a "not found" screen. How can I go by disabling
can't start sdp service
Hello, After upgrading to the latest version SDP 14200, previously 14103. SDP service can't run anymore. If manually start the service, it's getting an error "refer to specific error code-1" Please help. Thank you,
API to Retrieve a MultiSelect Fields
Hi Team, I'm trying to a retrive a Mutliselect Field from a request but I keep getting error below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"type":"failed","message":"Invalid Input","fields":["udf_fields.udf_multiselect_16202"]}],"status":"failed"}}
Unable to Start ManageEngine Server
Hello, We received a read-only license for our old Manage Engine Support Plus back in January 2021. We did this because we moved to Zoho Desk software. We need to be able to access the old system, on a local server, but we are unable to. I can't provide
can we add a button to the template?
Like radiobutton, checklist or textfield, can we add a button to the template? for example requesters send us the material code for us the process. if there is an add button, it would be great if there was an add button, and users could also add a second
Execute Query Report API issue
Hi, I want to use Execute Query Report API for custom menu in SDP. In first step I have problem to check API with Postman. I shared Postman screenshot with you to troubleshooting. I don't know I get "Unknown error occurred while processing your request."
Close requests custom trigger
How to create a custom trigger that will close tickets for which the last response was sent from the email address xyz@abc.pl ?
Asset Explorer Agent Configurations problem
Hello, i have installed asset explorer fresh on a virtual machine, i have followed the integration procedure to add endpoint central. But i get the following message when i click on agent configurations
SSL certificate import errors.
I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?
Major issues with ALL browsers even after latest update - "The username or password are incorrect"
Hello - We are still having major issues with all Browsers, particularly, Firefox and Chrome. Many users and technicians are reporting that their password needs to be reset which isn't the case. What happens is when someone mistypes their password, they
Two Active Directory Domains login trouble
Hello, Might be a wrong place to publish, as i had a problem and found the workaround myself so it is not a problem for me anymore, but it might help somebody. I'm pretty much a beginner, i have been using SDP in a small environment for a few months in
Problem in Initializing Postgres !!.. Kindly check logs...
Estimados Estoy tratando de instalar Service Desk en una maquina Debian 9.9 pero me da el error "Problem in Initializing Postgres !!.. Kindly check logs..." y no finaliza. Agradeceria su ayuda ------------- Dear I am trying to install Service Desk on a Debian 9.9 machine but it gives me the error "Problem in Initializing Postgres !! .. Kindly check logs ..." and does not end. I'd appreciate your help
SAML SSO Login without initial splash page
Has anyone had any success using SAML single sign-on without having the initial 'Log in with SAML Single Sign On' screen appear? I'm not sure what we're missing in our config but we'd like it to act more like the old NTLM SSO where simply opening the
Notifications
When i assigned request to group, there is no email notification to group email
Problem with more than one email in 'Email ID(s) to notify'
After we updated to 14.2 Build 14200, our users are reporting that they are no longer able to add more than one email to the field 'E-mail Id(s) To Notify' in a new request. Normally they will enter an email address and put a comma and write the next
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Next Page