File storage path

File storage path

Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder?

We upgraded to v.14 and we are getting a warning about our file storage path.  It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.." which looks like the folder containing the fileAttachments and inlineAttachments folders on our old server.  Since v.14 installed itself to C:\Program Files\ManageEngine\ServiceDesk and since that it where those two attachment folders live, I tried changing the file attachment directory to that same path, expecting it to then find the two other folders within that.  However, when I click the link to verify "Click here after the path is accessible" it tells me the file storage path is not accessible.

All of our attachments from the older tickets work, and any attachments added to new tickets since the migration also work, so I'm thinking that may be the default path, but I'd like to get rid of the error message on the screens of all the admins.

What should I actually put in that field?

                  New to ADSelfService Plus?