Unable to open archived requests

Dear,

We have problem opening archived requests.

Archived requests are visible but we are unable to open them

Log

[15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:862]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[141]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:862]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[141]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:862]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[145]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:862]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[145]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[42]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[42]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[82]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[82]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[40]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:877]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[40]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[15:34:56:893]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[44]: URLRule :: path = "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" urlInRegex = "true"|

[15:34:56:893]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[44]: ActionRule :: Path : "(/[a-zA-Z_]+(/(\d+))?){1,5}/(?!.*?\.\.)[0-9a-zA-Z()\[\]{}+_\-\;\#\^\.\$@\?\,\:\'\!\P{InBasicLatin}\s]+\.(jpeg|jpg|png|gif|bmp)" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "public" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|