How to remove the CC from incoming service request email
Hi,
Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com
Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ?
Trying to avoid these users from turning it into a mail exchange repository.
Any advice to overcome above
Regards,
Jupp
Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com
Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ?
Trying to avoid these users from turning it into a mail exchange repository.
Any advice to overcome above
Regards,
Jupp
Topic Participants
juppchoi
ServiceDesk Plus
Alan Ridout
Brian
Rob Connock