Hi guys.

We are adding to the usual helpdesk team a new Support Group (new technicians) who will have to view only the requests addressed to them. So we have created a role that sees only the requests of the group to which one belongs but now we need to take all the old tickets that already exist and assign them to the original Support Group.

It's really a lot of tickets, is there a query we can run (from ServiceDesk Plus or directly connected to PGSQL) to do this?

Thanks in advance.