ServiceDesk Plus 9232 Released
Dear Users, SDP 9232 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9232: SD-64457: Admin Page gets misaligned in the Arabic language. SD-65033: Desktop Central Action names appear garbled in Non-English Languages. SD-64461: Unable to perform translations using the developer tool. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Webinar: Field & Form Rules | 10th November
A request or change template in ServiceDesk Plus plays a significant role in collecting accurate information and creating valuable user experience. With field and form rules, you can create dynamic forms by defining custom rules during form load, field change and form submit right on the GUI which enables you to: Avoid cluttered request templates that overwhelm users Reduce the number of templates required for similar type of requests Avoid invalid/inaccurate field entries Reduce the time required
ServiceDesk Plus Android app 3.0 Released
Dear User, ServiceDesk Plus Android app 3.0 has been Released. Please find the play store link below, https://play.google.com/store/apps/details?id=com.manageengine.sdp Features included in 3.0 are: 1. Tasks feature supported from build version 9203 & above. 2. Support to add, edit, view & delete tasks. 3. Add work log & attachment support for tasks. 4. Option to include start time, end time & non-operational hours in work log. 5. Consider as first response dialog shown while adding notes &
Windows App for ServiceDesk Plus Released
Dear Users, We are happy to announce that the native Windows App for ServiceDesk Plus is now available. The app can be downloaded from, https://www.microsoft.com/en-us/store/apps/servicedesk-plus-it-help-desk-software-app/9nblggh4smjh Technicians can now access ServiceDesk Plus on the go using their Windows Mobile Phones with this App. So Create, Update and Resolve tickets anytime from anywhere. We believe, this App would help you 'Respond' and 'Resolve' tickets faster. The key features of
Update on support for Internet Explorer ( IE Browser )
Hi Users, We started phasing out support for IE 6,7 and 8 from July 2015 ( starting from SDP Build 9101 ). In one of the upcoming builds in Nov 2016, we will be completely removing the support for IE 8 and below. From the same build we will start to gradually phase out IE 9 and IE 10. As of now all features will work in IE 9 and IE 10. Any new feature that gets released from now on will not be tested in these browsers. Complete support for these browsers will be removed by the end of Jun 2017. IE
ServiceDesk Plus 9229 Released
Dear Users, SDP 9229 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9229: SDF-59416: SDP-Zoho Reports/Analytics Plus Integration enhanced with Custom fields sync. Custom fields created for Incident, Service Catalog and Worklog can be viewed in Zoho Reports/Analytics Plus when synced. Issues Fixed in 9229: SD-64176: Format of Change details in INPUT_DATA given for custom script/class is obtained wrongly
IOS Push Notifications certificate expired on the 4th of October
Dear User Customers were instructed to download the push notification certificate from the bonitas site link , replace the existing file "SDPProductionCertificate.p12" available in ServiceDesk\server\default\conf and restart the application after replacing the file. We will include this file as a part of the 9229 hotfix. Regards Edwin Vasantha Kumar Servicedesk Plus Team
Boot Camp Sep '16 - Asset Management
Search Software
Hi, when I search software in Servicedesk plus, I get almost immediate a hit. When I do it with another account, with matching roles, it takes ages before there is a hit. The search criteria is exactly the same. The version is 9.2 Build 9226. Any idea how come two different scenarios?
Discontinuing support for IE 8 and below
We had dis-continued the support for IE 8 and below from ServiceDesk Plus version 9101 which was released on 9th July 2015. Since at that time most of the function's would have worked in those browser's we would have displayed a message alone stating 'Some functions might not work on IE 8 and below. We recommend you to move to version 9 and above' while accessing a page in ServiceDesk Plus and the requested page would have been displayed. In one of the service pack release ( probably before Nov
ServiceDesk Plus Community Digest - Sep 14, 2016.
Happy Thursday, PitStoppers! The past fortnight has been awesome at so many levels. We saw many of you discussing interesting product features, helping yourselves get your issues fixed, and much more. For those of you who missed an awesome fortnight at PitStop, fret not, for we bring you all the action wrapped in this digest. Read on and relive the amazing fortnight. At the Podium: MKR@SDPAdmins is at the podium for the third consecutive week with 132 points. Boot Camp: Boot Camp, as you know is
ServiceDesk Plus 9227 Released
Dear Users, SDP 9227 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9227: SD-63846 : Unable to view Technician space notification icon and Request Collaboration, when the NIO port is occupied. SD-63872 : Success/Failure messages are not displayed in Request custom menu>> Request view. SD-63980 : In some customer environment, AD authentication fails, when there is a delay during login. SD-63325 : Failure
ServiceDesk Plus Community Digest - Sep 1, 2016.
A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub. At the Podium: We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101. Boot Camp: Boot Camp opened last month. Designed as a series
ServiceDesk Plus 9226 Released
Dear Users, SDP 9226 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9226: SD-63712 : Unable to login into application when passing user name and password as parameter. SD-63873 : Duplicate assets found when searching an asset. SD-63692 : Unable to create Purchase Order from Purchase Request when modifying the requested item name. SD-62640 : Software compliance does not get updated properly when workstations
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
Ability to edit Requester on Mobile App
We need the ability to edit the Requester from within the Mobile App? Would anyone else find this useful? See attachment for mobile image capture of fields available for edit. However, one key item to edit is missing...the Requester. When forwarding (as an example) an email to our helpdesk in order to create a request, the request retains technician as the Requester. There is no opportunity to edit this field on the mobile app to make the Requester = the actual person with the issue. We must access
ServiceDesk Plus 9224 Released
Dear Users, SDP 9224 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9224 : SD-63823 : In 9220 - 9223, the PO Approver flag is disabled automatically after importing users from AD/LDAP. SD-63916 : Failure while upgrading to builds 9207-9223, when same barcodes with unwanted spaces are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Talk ITSM : Free training on ServiceDesk Plus | August
A completely free, 2-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 2 parts, scheduled for the 9th, and 16th of August in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Start your service management journey About: Broad overview of the product and basic helpdesk configurations.
ServiceDesk Plus 9223 Released
Dear Users, SDP 9223 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9223 : SD-63861 : Custom Header Image gets corrupted while migrating to 9222. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9212 Released
Dear Users,
SDP 9212 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9212 SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings". SDF-37668 : LDAPS support added under user import. SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page. SDF-62376 : Option to enable/disable 'Domain
ServiceDesk Plus 9222 Released
Dear Users, SDP 9222 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9222 : SD-63479 : Failure while upgrading to builds 9207-9221, if same barcodes with different letter case are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9220 Released
Dear Users, SDP 9220 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9220 SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port
ServiceDesk Plus 9221 Released
Dear Users, SDP 9221 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9221 : SD-63530 : Unable to create a Request with "On Hold" status through web form. In an environment where the default Request Template is set with status as "On Hold", then the creation of Request gets failed and eventually mail fetching gets stopped. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
ServiceDesk Plus 9214 Released
Dear Users, SDP 9214 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9214 SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API. SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval. Issues Fixed in 9214 Request SD-60573: Additional
ServiceDesk Plus 9115 Released
Dear Users, SDP 9115 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9115 SDF-56931 : Option to configure change roles in change template. SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column. SDF-39294 : keyboard shortcuts for various operations
ServiceDesk Plus 9219 Released
Dear Users, SDP 9219 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9219: SD-62877 : Technicians with the role "All in group & assigned to him" are unable to view their permissible standalone tasks. SD-63574 : Request does not re-open, when users in CC reply to the request. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
ServiceDesk Plus 9218 Released
Dear Users, SDP 9218 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9218 : SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments. SD-63291: Issue catalog is displayed even when there is only default request
Talk ITSM: Part 3: Basic training on ITIL modules of ServiceDesk Plus
Hello All, Thank you for your participation in the Talk ITSM: Basic training on ITIL modules of ServiceDesk Plus webinar on June 28. It felt joyful to see so many of you attend all three parts of the Talk ITSM series. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit
Talk ITSM: Free ServiceDesk Plus training series | July
A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 12th, 19th, and 26th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with ServiceDesk Plus About: Broad overview of the product and basic helpdesk configurations.
Talk ITSM | ServiceDesk Plus webinar series
A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 14th, 21st, and 28th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with ServiceDesk Plus About: Broad overview of the product and basic helpdesk challenges.
Talk ITSM: Part 2: Fundamentals of asset management. Transcription of the Q&A session.
Hello All, It was indeed a great experience to see so many of you attend our Talk ITSM: Asset Management webinar on June 21. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit of the wider audience. Keep your questions coming!
ServiceDesk Plus 9217 Released
Dear Users, SDP 9217 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9217 SD-62560: When Pass-through Authentication is enabled, any application URL accessed in fresh browser session gets redirected to HomePage. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9216 Released
Dear Users, SDP 9216 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9216 SD-63385: Unable to close a request via global/inline edit even after the mandatory fields are entered. SD-63378: 'Cancel' option does not work for Inline edit of a Change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
ServiceDesk Plus 9215 Released
Dear Users, SDP 9215 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New feature in 9215 SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests. Issues Fixed in 9215 SD-63265: Unable to login through Mobile App (Android/iOS) using AD Authentication. SD-63189: Unwanted data gets appended to the values in some additional fields under notification/reply
ServiceDesk Plus iOS App 4.1 Released
Dear User, ServiceDesk Plus iOS app 4.1 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.1 are: 1. Option to include non-operational hours in worklog. 2. Localization support for 31 languages (Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal,
ServiceDesk Plus 9207 Released
Dear Users, SDP 9207 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9207 SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section. SDF-61862 : Earlier, through Request Custom
ServiceDesk Plus 9213 Released
Dear Users, SDP 9213 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9213 : SD-63184 : The Issue ID SD-62071 "The following will be displayed as mentioned below for Requests in REST API: WORKORDERID replaced as REQUESTID, CREATEDTIME replaced as CREATEDDATE, RESPONDEDTIME replaced as RESPONDEDDATE, DUEBYTIME replaced as DUEBYDATE, COMPLETEDTIME replaced as COMPLETEDDATE, RESOLVEDTIME replaced as RESOLVEDDATE"
Talk ITSM: Asset Management Training (Free!)
Hello IT pros Last week, our ManageEngine experts kickstarted your ITSM journey with ServiceDesk Plus. In the next couple of weeks, on the 31st of May, they will tell you how to use the Asset Management module of ServiceDesk Plus to not just manage, but get the best out of your assets. In this free webinar, our experts will take you through: Asset discovery techniques Asset classification best practices Asset life-cycle management Software asset management Software license management If you
ServiceDesk Plus iOS App 4.0 Released
Dear User, ServiceDesk Plus iOS app 4.0 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.0 are: Attachment support for Task . Option to view & search suggested solution and copy it to resolution (Server build 9203 and above). AD login Support (Server build 9203 and above). UI revamp for iphone app. 3D touch support to quickly accessing “My pending Request”,”Notification”..etc. Regards, Edwin Vasantha
New to ServiceDesk Plus? Join us for a demo on May10th.
Hello, If you are new to ServiceDesk Plus and could use some help getting around the product, join us on the free Webinar by our experts on the 10th of May'16. Our experts will take you through the five basic configurations that will help you to quickly start your ITSM journey with ServiceDesk Plus. Here is the agenda, Configuring basic organizational structure. Adding and classifying users. Creating email based tickets automatically. Getting introduced to incident management and related automations.
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