Windows App for ServiceDesk Plus Released
Dear Users,
We are happy to announce that the native Windows App for ServiceDesk Plus is now available.
The app can be downloaded from,
Technicians can now access ServiceDesk Plus on the go using their Windows Mobile Phones with this App. So Create, Update and Resolve tickets anytime from anywhere.
We believe, this App would help you 'Respond' and 'Resolve' tickets faster.
The key features of the app:
- Create, View & Edit requests.
- View Conversations.
- Pick Up requests.
- Assign requests by selecting group based technicians list.
- Search technician option while assigning a request.
- Reply to the users from within the ticket.
- Close, Delete requests.
- Work-logs: View, Add, Edit, Delete.
- Resolution: View, Add, Edit.
- Notes: View, Add, Show to Requester, Mail to Technician Resolution, Edit, Delete.
- Search for requests by ID and Subject.
- Request list view filter options.
- Customizing the filter options.
We request users to try this app and send feedback on the same.
Note:
- Windows App is supported from SDP build 9100 and above
- Untrusted SSL Servers not supported
Thanks & Regards,
D.Edwin Vasantha Kumar
ServiceDesk Plus Team