Dear Users,

SDP 9227 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9227:

• SD-63846 : Unable to view Technician space notification icon and Request Collaboration, when the NIO port is occupied.

• SD-63872 : Success/Failure messages are not displayed in Request custom menu>> Request view.

• SD-63980 : In some customer environment, AD authentication fails, when there is a delay during login.

• SD-63325 : Failure message is displayed while selecting a priority which is marked "not for further usage" in the Priority matrix.

• SD-63964 : Unable to change Service Request's status from Reply window, when it is associated with a category containing a technician.