Talk ITSM | ServiceDesk Plus webinar series

Talk ITSM | ServiceDesk Plus webinar series

A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 14th, 21st, and 28th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date. 
Part 1: Getting started  with ServiceDesk Plus   
About: Broad overview of the product and basic helpdesk challenges. 
Agenda: 
       - Configuring basic organisational structure. 
       - Adding and classifying users. 
       - Creating email based tickets automatically. 
       - Getting introduced to incident management and related automation. 
       - Measuring key performance indicators. 

Part 2: Asset management 

About: Asset management module of ServiceDesk Plus 
Agenda: 
       - Asset discovery techniques 
       - Asset classification best practices 
       - Asset life-cycle management 
       - Software asset management 
       - Software license management 

Part 3: ServiceDesk Plus ITIL modules 

About: ITIL modules of ServiceDesk Plus   
Agenda: 
       - Streamlining incident, problem and change management 
       - Managing service catalog 
       - Managing Configuration Database 

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