Dear Users,

SDP 9221 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

 

  Issue Fixed in 9221 :
  

 
 

  
SD-63530 : Unable to create a Request with "On Hold" status through web form. In an environment where the default Request Template is set with status as "On Hold", then the creation of Request gets failed and eventually mail fetching gets stopped.
 

 

  

   Please refer to the below link for the steps to install the patch.
  
 
 

  

 
 

  

    

     
      

       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
      
      

       
Regards,
       
Edwin Vasantha Kumar
       
Servicedesk Plus Team