Dear Users,

SDP 9225 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

• SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to the skippedFiles.txt file and included as a part of the backup .data file for reference. 
  
• SD-60228 :When invoking a standalone trimmed backup, the backup file gets placed under the folder "confbackup" instead of "trimmedbackup".
  
• SD-62334 :User Import fails for several users, since Department appears along with spaces.
  
• SD-63470 :Generic error message is displayed on failure of WMI related activities.
  
• SD-61739 :Unauthorized access to Print Preview page of a Problem.
  
• SD-61671 :Error while viewing workflow configuration from non login under Change >> View >> Workflow.
  
• SD-63193 :Vulnerability issue while fetching User Domain details.
  
• SD-63323 :Unable to save and display inline images, when a solution is edited by multiple technicians and updated with inline images. (Prior to 9212 build)
  
• SD-63684 :Unable to create a Purchase Order from Purchase Request by a Technician. Technician without SDAdmin and SDsite Admin role, but with 'Create PO' role can now create PO from PR
  
• SD-63192,SD-63594 : Mandatory field check fails for Pick list additional field in a Request.
  
• SD-63849 : On executing scripts via custom triggers, the content of Multi-select field is included with unwanted characters.