Recent Service Disruptions
We have been facing an on-and-off surge in network traffic that is causing these service disruptions. It is a denial of service attack, and we are working with our service providers to mitigate it. As we work through these, we are also putting in place stronger measures so that we can withstand serious attacks in future. We sincerely apologize for these service disruptions. Our own business relies on Zoho and ManageEngine so we know how painful these disruptions can be. We want to assure you that
ServiceDesk Plus 9116 Released
Dear Users, SDP 9116 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9116 SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab. SD-61460 : Able to upload/download attachments in software without necessary privileges. SD-61416, SD-61200, SD-61431: Unable to save service workflow settings without configuring an approver for a stage Please refer to the below link
Hotfix 8003 released
Dear Customers, Today we have released our service pack 8003. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and the issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 12963 SupportCenter Plus - Zoho Reports Integration Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful
Everything you need to know about Cloud version of Servicedesk
Top points and features that you need to know about cloud version of Servicedesk is here. Register for the Webinar to know the key features of Servicedesk On Demand. Regards, Priya Kumar ServiceDesk Support
Change of Professional to Essential
Hi All, This is to inform that NetFlow analyzer Professional and Professional plus sale ended in 2014. Professional edition is replaced by Essential Edition with add-ons. Feature wise there is no much difference between both. Internally Essential edition is much improved stability. Please find the comparison below. Professional Professional Plus Essential Scales only 8000 flows per second Scales only 8000 flows per second Scales more than 15000 flows per second Uses mysql as back-end database Uses
ServiceDesk Plus 9.1 Released
Dear Users, We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.1, which comes with new features and lots of bug fixes. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.1 can be done from build 9046. Customers in earlier builds can move to build 9047 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html
Your contributions quantified - PitStop gamification!
Hello, ManageEngine PitStop is in for a facelift! We've just rolled out the first leg of gamification. Watch the leader board for the top contributors and their score. Earn 5 points for every post, 1 point for every like, 3 points when you leave a reply and 10 points if your response is picked as the best answer. Show your peers that you like and agree with what they have to say! At the podium now with top points are Shocko, Adam Marks, Sean Condra, Ken Rau and lee.andrews. Congrats folks. Keep
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
SupportCenter Plus Hotfix 8002 release
Dear Customers, Today we have released the hotfix 8002. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12899 Salesforce CRM Integration - Enables you to import Account & Contact information from Salesforce CRM to SupportCenter Plus with periodic sync options 2 10943 Single user import from Active
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Firefox/Chrome doesnt supports sslv3 protocol
Hi, The latest Firefox/Chrome doesn't supports sslv3 protocol and the below procedures will provide the details of enabling it, 1. Please edit the server.xml file from [SCP_Home]/server/default/deploy/jbossweb-tomcat50.sar/ and add the below highlighted entries in the server.xml file <Connector address="${jboss.bind.address}" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/scp.keystore" keystorePass="scpsecured" maxSpareThreads="15" maxThreads="100" minSpareThreads="5" port="443"
Migrating from MySQL to PostgreSQL
Hi Team Greetings from Desktop Central Technical Support. The migration from MySQL from PostgreSQL is supported from 91032 build. However, I'm just reiterating this news again for the benefit of customers who want to do a migration. https://www.manageengine.com/products/desktop-central/pgsql-database-migration-how-to.html Please feel free to contact support, desktopcentral-support@manageengine.com for personalized assistance. Regards, ----- R. RomanusPrabhu Technical Account Manager Desktop and
Introducing all new SharePoint Manager Plus!
Hi All, We’re all excited to announce the release of SharePoint Manager Plus - the new web-based SharePoint reporting, auditing, and management tool from ManageEngine. SharePoint Manager Plus is pretty easy to install, has no server side agent installations, can be deployed and configured in minutes. It starts collecting and presenting the data from both on-premise and Office 365 servers immediately after configuration. This tool provides a comprehensive view of both on-premise servers and Office
ManageEngine Firewall Analyzer 8.5 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.5 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.5, ManageEngine delivers advanced Cloud Control feature, which presents a consolidated view of all the Firewall device based cloud services usage reports. Firewall Analyzer offers an exhaustive set of Cloud Control reports: Dashboard Cloud Usage Reports Repository The Policy
SupportCenter Plus Hotfix 8001 release
Dear Customers, Hotfix 8001 released today. Here is the link to download the hotfix https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12797 API keys can be generated from the Preferences link 2 12839 Cc recipients in the request is termed as Followers. Users can add them as followers with their names and emails to get the request notifications from the
ManageEngine OS Deployer 5.0 - Now Available
Dear Users, We are glad to announce the general availability of ManageEngine OS Deployer (OSD) 5.0 for download and evaluation (30 day free trial). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of OSD 5.0 * Support for Windows 8.1 including Update 1 and Windows Server 2012 R2. * Updated multicast protocol that enables up to 5 times faster deployment (compared to OSD 4) to multiple
Patch Tuesday update for August- 2015
Hi Team Greetings from Desktop Central Technical Support. Here is a Patch Tuesday quick update for August, 2015. New Security Bulletins : Cumulative Security Update for Internet Explorer (3082442) - Supported Vulnerabilities in Microsoft Graphics Component Could Allow Remote Code Execution (3078662) - Supported Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3080790) - Supported Vulnerabilities in RDP Could Allow Remote Code Execution (3080348) - Supported Vulnerability in
Centralized Alarm Management tools for Free!
Hi Folks, We are happy to announce the release of ManageEngine AlarmsOne, a Free Alarm Management tool in the cloud. AlarmsOne seamlessly integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project Management. It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. Major Features: Consolidates and intelligently groups all alarms based on host, network device, application, database,
New! Free Windows Tool - System Inventory tool
We are pleased to announce the release of System Inventory tool as a part of our Free Tools. This tool is used to fetch inventory details of a remote computer, like Services, Users, Groups, Shares, Environment, Updates, Startup items, Hardware elements and Hardware resources. Highlights of the tool: Scan the remote system and fetch the inventory details of the remote system. Summary of OS and system details. Hardware and System details of the remote computer. Export module
New! Free Windows Tool - Remote Device Manager
We are pleased to announce the release of Remote Device Manager tool as a part of our free tools offering. This tool helps you to manage devices of the remote system, like keyboards, monitors, mouse, battery, processor, USB controller, disk drivers, imaging devices, storage volume, display adapter, network adapter etc. Highlights of the Tool: 1. Scans the remote system to fetch details of the devices connected to it. 2. Enable/Disable the devices remotely. 3. Update/ Uninstall the devices
SupportCenterplus 8.0 Released
Dear Users, We are glad to announce the new version of SupportCenter Plus - SupportCenter Plus 8.0, which comes with new features and lots of bug fixes. Customers can download the hot-fix from the below link https://www.manageengine.com/products/support-center/service-packs.html The list of new features and issues fixed is available in the below read me link. https://supportcenter.wiki.zoho.com/ReadMe-V3.html Regards, Siddik
NetFlow Analyzer goes one step ahead in monitoring with packet-level analysis capabilities (Deep Packet Inspection)
ManageEngine NetFlow Analyzer adds Deep Packet Inspection capabilities to troubleshoot application issues faster with the latest build v12.2. Now you can capture network packets from the flow with free tools available in market and analyze them with the help of NetFlow Analyzer's DPI feature. This feature helps you calculate application vs. network response time, application traffic volume details, and user conversation details. The new capturing capabilities in NetFlow Analyzer provide the following
Issues and Feature Request Track Space
Feature Request Track Space : Most requested feature track space is available now for ServiceDesk Plus MSP (SDP MSP) here. We implemented the Road map page or Feature request Track space for SDP MSP. User's can view their requested feature and its status from the same. They can also vote for their features and invite other user's to vote for their feature to prioritize the feature. While we cannot promise a release date for each feature request, however we will do our best to deliver the same
Steps to Enable AVC in Cisco IOS and IOS XE routers using Easy Performance Monitor (“Easy perf-mon” or “ezPM”)
The need for application visibility in the network is on the rise and traditional port-protocol mapping is not enough to get the visibility that they require. Cisco AVC(Application visibility and control) monitoring helps IT teams get that required visibility into the network. ManageEngine NetFlow Analyzer is capable of monitoring Cisco AVC statistics ( NBAR2, ART, URL monitoring, QoS Hierarchy ). We have discussed about the configuration of different AVC parameters on Cisco ASR1k and ISR G2
ServiceDesk Plus 9047 Released
Dear Users, SDP 9047 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9047 SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Register for Webinar : New & upcoming features in ServiceDesk Plus - A Walkthrough
In this webinar, Prem Maheswaran, Product Specialist,ServiceDesk Plus will discuss about the less known newly introduced features in ServiceDesk Plus that can make your day-to-day operations easy and boost your ServiceDesk performance.He will also showcase upcoming features that are currently cooking with ServiceDesk Plus. Some of which he will cover include Field and form rules for enhanced automation, FOS(Fail over service) a high availability mechanism and HTML Invocation
Apple push notification certificate expiry: iPhone app users upgrade to our latest build
Our old Apple push notification certificate expires on June 19, 2015. As a result, you will stop receiving push notifications from us on your iPhone effective from June 19, 2015. Who will be affected by this? Only those users running an Applications Manager build earlier than 12020 and using Applications Manager’s iPhone app with push notifications enabled. How do I get push notifications again? We have renewed our Apple push notification certificate. So, all you have to do is to upgrade to our latest
Welcome to Mobile Device Manager Plus
Check out our website www.mobiledevicemanagerplus.com to learn more on the Mobile management solutions from ManageEngine
ServiceDesk Plus UI Revamp: Request Module
Hi, We are in the process of revamping ServiceDesk Plus and we begin with the 'Request' Module redesign. Here is the Demo . Its in HTML static with sample data and navigation links given for popups and inner sections that brings a kinda click-and-feel user experience. Comments, queries & suggestions are welcome.. What's New? List View Interface On-hover Action Menus Work on individual Requests right from Request List View. Edit, Close and Delete a Request. Add Work Logs & Resolution. Conversations
ManageEngine Desktop Central : May - 2015 - Patch Tuesday update
Good day folks. Quick update on the May , 2015 Patch Tuesday. New Security Bulletins Cumulative Security Update for Internet Explorer (3049563) - Supported. Vulnerabilities in Microsoft Font Drivers Could Allow Remote Code Execution (3057110) - Supported. Vulnerability in Windows Journal Could Allow Remote Code Execution (3046002) - Supported. Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3057181) - Supported. Vulnerabilities in Microsoft SharePoint Server Could Allow Remote
NetFlow Analyzer now supports Cisco WLC monitoring
ManageEngine NetFlow Analyzer adds Cisco WLAN Controllers to its list of devices with the latest build v12. It also provides enhancements to various features such as IP group, interface group and alert profile. Get an view of real-time traffic statistics from wireless devices and drill down further with graphical reports and know traffic patterns across SSIDs, access points and controllers. Dashboard view gives a list of top 10 details to get an overall view of entire wireless networks Get traffic
Hotfix 7944 released
Dear Customer, Today we have released our new hotfix 7944. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Features and issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 11051 User Roles - Advanced Permissions provided for Activities (Tasks & Events) module, Request Reply, Forward, Notes, Canned Responses, Products, Query Reports and Scheduled Reports Issues Fixed : Sl.No
Manage Linux systems with Desktop Central!
We are happy to extend our support to Linux computers from Desktop Central 9 build #91000 onward . We have begun the support for Linux systems by offering "Inventory Management". You can make use of the following features- Hardware Asset Tracking Software Asset Tracking Software License Compliance Warranty Management Alert Notifications Comprehensive Inventory Reports For more information, click here.
Everything you needed to know about ServiceDesk Plus On-Demand!
Join us for an upcoming free webinar, where we will take you through the benefits and advantages of cloud version of ServiceDesk Plus, ITIL-compliant help desk solution from ManageEngine. Register Now In this webinar, you will: Understand what's different in ServiceDesk Plus On-Demand See a walk through of the new user interface Get answers to all the questions you had about ServicDesk Plus On-Demand Webinar schedule: Date: May 20th 2015 Time: 9 AM to 10 AM PDT | 10.30 PM to 11.30 PM IST Register
Announcing the latest release of Applications Manager v12.0
Hi there, The latest 12.0 version of Applications Manager, which includes extensive enhancements and additional features was released recently. Key highlights of version 12.0 Enhancements to Exchange Server monitor: With monitoring support for Mailbox & Database Statistics and Database Availability Groups, the upgraded version aids in better mailbox management and capacity planning. Read more Additional capabilities for MS SharePoint: Microsoft Office SharePoint Monitoring now supports
Launch of Free Disk Monitor Lite
We are excited to announce the global availability of Free Disk Monitor Lite . Available immediately, the free disk monitoring tool helps monitor the disk space on an unlimited number of Windows servers, VMware and Hyper-V hosts. Here are some highlights of the tool: Monitor the disk utilization of Windows servers, VMware servers and Hyper-V servers Set threshold values for the used space View pie charts of the disk space capacity Auto detect the VM's running in a server Get to know the VMDK file
9030 hotfix released..
Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9030 SDF-38321,SDF-57551 : Request Extended History : Option to display the time spent details by Group, Technician and Status for the request. SDF-55865, SDF-57588, SDF-23080, SDF-28559, SDF-29740, SDF-40330 : Request : Automatic suggestion of Solutions and Announcements to requesters while creating new Incident Requests through the self-service
Desktop Central offers new localized versions
We are happy to extend our language support to Dutch, French and Italian from Desktop Central 9 build #91000 onward. All you need to do is to "personalize" the product by setting the "Display Language" . Go ahead , download now and get Desktop Central to work in your language. Cheers! Mystica
Hotfix 7943 released
Dear Customers, Today we have released our service pack 7943. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issue fixes available in this hotfix Features/Enhancements : Sl.No Feature ID Description 1 12523 Dashboards - Widgets "View All" data is maintained per session, even when the widget got refreshed 2 12621 Option to exclude specific email addresses from sending any System Notifications
Webinar [Forrester] 'How ADDM can stop you from losing customers' (03.19.2015)
Date: 19th March 2015; Time: 12 PM EDT (9 AM PDT) Register HERE With an ever shortening technology life cycle, change is not only constant but also quite frequent in today's IT enterprise. But can your business that runs on top of such fast changing IT evolve as rapidly to keep up? To be on top of the change management game, you need to know exactly What components comprise your IT setup, Where exactly each of them is/are, How they all are interconnected and Which business service depends
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