Hotfix 7940 released
Dear Customers, Today we have released our hotfix 7940 Hotfix can be downloaded from the below link http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features available in the release Features/Enhancements : Sl.No Feature ID Description 1 11245 APIs for Accounts module provided 2 12411 Report an Issue option provided in Support link 3 12244 Making Group as Inactive - On deleting a Group when it is associated in a request, the Group will be made Inactive
"Application blocked" error message while connecting remote control
The certificates used to sign Desktop Central binaries has expired on 28-12-2014, you might face problem in establishing remote connection. This issue has been fixed in 90108 build. Please migrate to the latest build for the remote control to work properly. Please find the build url here for Enterprise Edition and MSP Edition Incase, if you are unable to migrate to the latest build immediately, follow the below steps to resolve the Issue : Open Control Panel in viewer computer. Right click Java
Android App for SupportCenter Plus
Dear Customers, We are happy announce our Android phone App release today. You can download the App from the Google play store below https://play.google.com/store/apps/details?id=com.manageengine.scp Customers has to upgrade to 7939 to use this App. Please refer the below link to know more about the Android app http://www.manageengine.com/products/support-center/android-scp.html#IndexBanner Thank You Regards, Arun SupportCenter Plus
Hotfix 7939 released
Dear Customers, We have released our next hotfix 7939 Here you can download the hotfix/patch http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7939 Thank you Regards, Arun SupportCenter Plus
Hotfix 7938 released
Dear Customers, We are happy to announce our next hotfix 7938 release today. Much awaited 64 bit version of SupportCenter Plus application is available from now. Here you can download the 32 & 64 bit version installation files http://www.manageengine.com/products/support-center/download.html Existing customers can download the hotfix 7938 from the below link http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features available and issues fixed in this release.
End of support for NetFlow Analyzer Enterprise edition 7.x
We announce a EOS for NetFlow Analyzer Enterprise edition 7.x by this year end December 31 2014. Current customers with valid Annual Maintenance and Support can upgrade license to Distributed edition by paying the differential cost. This offer is valid until 31st December. This distributed edition has more features when compared to the old Enterprise Edition. 1) HighPerf Reporting Engine : By this we will be able to retain Raw data for 1 Year(need to pay difference in pricing). 2) Ability to schedule
Remote Control for Mac now Available!
We are pleased to announce the availability of Remote Control feature for Mac using Desktop Central. You will now be able to manage Mac remote workstations with features such as: Access computers in LAN and WAN No individual authentication is required to gain access to a remote desktop Configurable screen resolution to fit the screen size And Much more For more information click here
Detect and Fix the 'Shellshock bug' using Desktop Central.
Hi Folks, Quick an update on Shellshock detection and fix using Patch Management of Desktop Central You might have read the news about the Shellshock vulnerability case in apple iOS which is due to GNU bash. http://apple.stackexchange.com/questions/146849/how-do-i-recompile-bash-to-avoid-shellshock-the-remote-exploit-cve-2014-6271-an https://devforums.apple.com/message/1049679#1049679 Now, Patch Management of Desktop Central can detect the issue and deploy the patch for Shellshock. http://www.manageengine.com/products/desktop-central/windows-patch-management.html
Desktop Central - Patch Edition Available!
We are happy to launch a new edition with all functionalities related to Patch Management and associated System Tools. The Patching features would be enabled for the licensed systems of Patch edition and you can view comprehensive Patch Management reports determining your network's vulnerability. All the other capabilities offered by Desktop Central can be availed by up to 25 computers and 5 mobile devices. For more details on this Patch Management suite, click here. Visit our online store to get
ManageEngine User Conference 2014
We are pleased to announce exclusive user conference on IT Service Management. The user conference will be held in our head office at Pleasanton, California on November 13th and 14th of this year. What do you gain? Check out new features, developments, integrations and more Learn the common problems you might encounter and to fix them Best practices and tips on using the product from other fellow users Take the certification exam at no cost Meet the Team Meet the product experts and share your product
9021 hotfix release
Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9021 : SD-52001 : Request : Action menu details under the Request details page is not shown properly in Spanish / Russian languages, has been fixed. SD-57373 : Request : Task tab under Request details page goes blank, when TaskID column in Worklog ListView is sorted, has been fixed. SD-55941,57577 : Service Request : Additional fields becomes invisible
Hotfix 9020 released..
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9020 : SD-57632 : Request And Problem: Task and Worklog are not shown under Request and Problem in Standard and Professional edition after upgrading to 9019. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Srikrishnan
Desktop Central Mobile App – Requirements gathering
We are going to develop a Mobile App to perform essential device management operations from mobile device. We are currently gathering requirements to prioritize the features required to manage systems and mobile devices from the App. It would be great if you could provide us with your valuable inputs by clicking the link below: https://survey.zohopublic.com/zs/vsCNmD Your inputs will help us to understand your requirements in building an App that is most beneficial to all.
Patch Tuesday update for September - 2014
Hi Team Here is an update on September 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-052 - Cumulative Security Update for Internet Explorer (2977629) - Supported. MS14-053 - Vulnerability in .NET Framework Could Allow Denial of Service (2990931) - Supported. MS14-054 - Vulnerability in Windows Task Scheduler Could Allow Elevation of Privilege (2988948) - Supported. MS14-055 - Vulnerabilities in Microsoft Lync Server Could Allow Denial of Service (2990928) - Supported.(KB2982388,KB2982390
Hotfix 9019 released..
Dear Users, Hotfix over 9019 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9019 SDF- 57473 : Change : Change mgmt as AddOn for Standard Edition. SDF- 56845 : Problem & Change : Worklog field introduced for Problem and Change closure rules. SDF- 55054 : Request : Option to mark the first response time while adding a work-log under request. SDF- 50233 : Tasks : New filter added to show All Pending Tasks,
Mobile Device Management support for Windows Phone avaliable!
We are pleased to announce the availability of MDM support for Windows Phone. You will now be able to manage your Windows phones with features such as: Profile Configuration Asset Tracking Security Management App Management and Much More To learn more visit: Windows MDM or Download a free trial to experience it
Find your faulty corporate iPhone 5 devices in no time!
Recently, Apple launched an iPhone recall program for selected devices. According to a statement from Apple, some of the iPhone 5 devices that were sold between September 2012 and January 2013 may experience shorter battery life or may have to be charged frequently. If your enterprise iPhone 5 devices were purchased during this period and they experience battery issues, they can be replaced free of cost. Enterprises must replace these devices at the earliest. Otherwise, their productivity
Advanced System Tools from ServiceDesk Plus
We are pleased to announce the availability of Tools add-on for ServiceDesk Plus What exactly this tool does? This tool will help perform scheduled planned maintenance actions from a central location to prevent breakdowns and failures of enterprise systems. This tools will consists of features such as: Remote Control to manage systems Wake-On- Lan to boot systems when it is required Remote Shut down to save power consumption Announcement, to announce any information, which is essential to keep users
Now Available - Version 11.9 of Applications Manager
We recently launched version 11.9 of Applications Manager. With the latest version, we have added support for VMware Horizon View Monitoring, enhanced SAP Server Monitoring and also featured a new diagnostics tool for .Net Transaction Monitoring agent (APM Insight). A peek into the highlights of version 11.9, and a few minor touch-ups : VMware Horizon View Monitoring Application performance monitoring solution provides actionable insights into VMware’s VDI offering. Manage all your VMware Horizon
7935 Hotfix released
Dear Customers, Today we have released 7935 hotfix. Here you can download the hotfix 7935 http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issues fixed in this release. Features/Enhancements : Sl.No Feature ID Description 1 12119 Request Archiving - Excluding Specific Business Units Option to exclude specific Business Unit requests from archiving. This setting is available in Admin --> Global Settings > Data Archiving Issues Fixed : Sl.No
August 2014 - Patch Tuesday support - Status Update
Team, August 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-043 - Vulnerability in Windows Media Center Could Allow Remote Code Execution (2978742) - Supported. MS14-044 - Vulnerabilities in SQL Server Could Allow Elevation of Privilege (2984340) - Not Supported. (Since " SQL Server " is not supported.) MS14-045 - Vulnerabilities in Kernel-Mode Drivers Could Allow Elevation Of Privilege (2984615) - Supported. MS14-046 - Vulnerability in .NET Framework Could Allow Security
Hotfix 7934 released
Dear Customers, Today we have released the hotfix 7934 Please upgrade your application to fix some of the existing issues http://www.manageengine.com/products/support-center/service-packs.html List of issues fixed in this release: https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7934 Regards, Arun SupportCenter Plus
ServiceDesk Plus 9.0 Released
Dear Users, We are glad to announce the release of SDP 9.0. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.0 can be done from build 8214. Customers in earlier builds can move to build 8217 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html We strongly recommend to try the upgrade in the test environment before applying it
7933 hotfix released
Dear Customers, We are happy to release our next hotfix 7933 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Please find the list of features in this release Sl.No Feature ID Description 1 11072 Option provided to edit default ‘Status’ names. 2 10216 Existing Support Services are retained while adding new services in Add New Contract page. 3 11254 Dashboard Enhancements ‘Group’ filter has been included in Dashboards -- > Inbound,
ManageEngine OpManager Build 10200 released!
Dear All We are glad to announce the release of OpManager Build 10200. We take this opportunity to thank all our users for their feedback and the continued support. Following features are the highlights of this release: Widgets Added Sort Column option in Top N Monitored Values of a Performance Monitor widget Business View Summary widget now includes alarm count and list of devices in business view Option to choose a dashboard when creating new tab. Embed widget option to hide headers Open CCTV
End of Support for NetFlow Analyzer versions 6.x to 8.x
Dear Users, We are announcing End of Support for NetFlow Analyzer versions 6.x to 8.x on August 31st, 2014. We request our customers in these versions to upgrade to the latest supported versions as soon as possible. Details of the announcement can be seen here. http://www.manageengine.com/products/netflow/eos.html Thanks Gowrisankar.
End of support for OpManager version 9.x
Dear Users, With the release of version 11.3, we are announcing End Of Support for the old version version 9.x. The details of this announcement can be seen here. http://www.manageengine.com/network-monitoring/eol.html Still 3 months left for the users in version 9.x to upgrade to latest version. If the AMS is not active, renew it and plan for an upgrade as soon as possible. Gabriel Team OpManager Network Monitoring Software
ServiceDesk Plus Support Announcement !!
We are facing technical issues on our mail server. You might not receive any acknowledgement notifications for the e-mails sent to the Support Team and you are likely to experience a delay in our support technicians reaching out to you. For any critical issues,you may directly call our Support Team at Toll Free No: 1-888-720-9500 US: +1 408 916 9300 UK: 0 800 028 6590 Australia: +1 800 631 268 Apologies for any inconvenience caused. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software
ServiceDesk Plus 9011 hotfix released
Dear Users, Hotfix 9011 over 9.0 is released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9011 SDF-52732 : Support for scanning HP-UX OS machines. SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will
7932 Hotfix released
Dear Customers, Today we have released our hotfix 7932 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the features in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7932 Free feel to contact us, if you need any help supportcenterplus-support@manageengine.com Thank you Regards, Arun SupportCenter Plus
Patch Tuesday Heads-up for May-2014
Team, Just a quick update on 3rd party update released yesterday. All Third Party updates released yesterday were support now. Adobe Flash Player for IE 13.0.0.214 (APSB14-14) Adobe Flash Player 13.0.0.214 (APSB14-14) Adobe Acrobat 10.1.10 Pro and Standard update - All languages (APSB14-15) Adobe Acrobat 11.0.07 Pro and Standard update - All languages (APSB14-15) Adobe Reader 11.0.07 update - All languages (APSB14-15) Adobe Reader 11.0.07 update - Multilingual (MUI) installer Adobe Reader 10.1.10
ManageEngine® Firewall Analyzer 8.1 - Now Available
ManageEngine is glad to announce the availability of Firewall Analyzer 8.1 (GA) Standalone Edition and Distributed Edition for download and evaluation (30 day free trail). In this release, Firewall Analyzer is enhanced with Integrated Compliance Management System that automates your compliance audits with its out-of-the-box reports on Regulatory Mandates such as: PCI DSS ISO 27001:2013 NERC- CIP NIST SANS With this release our product also supports, SonicWALL SSL-VPN applicance 'Application Reports'
Join Us at Citrix Synergy
Citrix Synergy, the premier enterprise mobility conference that provides new mobility strategy for organizations, is just a couple of weeks away and we are excited to be a part of this event for the first time. At Citrix Synergy, we will showcase Applications Manager’s Citrix Xenserver monitoring capability. We will help you deep dive into how Applications Manager discovers your entire Citrix Infrastructure and determines the health and performance of the host servers and their corresponding virtual
SupportCenter Plus Hotfix 7931 released
Dear Customers, We are happy to release 7931 hotfix today. New features in this release Solution Enhancements Action Plug-in Enhancements Option to notify multiple Support Reps while adding and updating a note. A separate contact notification has been included, when a request is assigned to a Support Rep. Issue fixes Valid email ids which starts with '_' underscore is supported Unable to edit 'Category' and 'Sub Category' fields using the Request View section edit, when the 'Item' field alone
ManageEngine Desktop Central : April 2014 - Patch Tuesday support - status update
Hi Team, Good day. Just a quick update on the April, 2014 Patch Tuesday. New Security Bulletins : MS14-017 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2949660) - Supported. MS14-018 - Cumulative Security Update for Internet Explorer (2950467) - Supported. MS14-019 - Vulnerability in Windows File Handling Component Could Allow Remote Code Execution (2922229) - Supported. MS14-020 - Vulnerability in Microsoft Publisher Could Allow Remote Code Execution
Heartbleed Vulnerability: Desktop Central Security Advisory
Heartbleed is a vulnerability in Open SSL. For more details on the vulnerability, refer to http://heartbleed.com Does this affect Desktop Central users? Yes, customers using Desktop Central version 9 (build #90000) is vulnerable to heartbleed. Customers, who use version below build #90000, are NOT Vulnerable to heartbleed. How do I get this fixed? If you are using Desktop Central build #90000, follow the steps provided here to get this fixed. Here is the URL for convenience. http://www.manageengine.com/products/desktop-central/heartbleed-fix.html?forumIf
Applications Manager not hurt by Heartbleed
You do not have to worry about the Heartbleed security flaw when using Applications Manager. Applications Manager is not affected by heartbleed. Most of our underlying modules use Tomcat web server where BIO and NIO connectors are used. These connectors use the JSSE SSL whereas the APR/native connector uses OpenSSL. None of the underlying Applications Manager modules use the APR/native connector. Though Applications Manager uses a self-signed SSL certificate for HTTPS mode of accessibility, these
Vulnerabilty issue in Open SSL 'Heartbleed'
Dear Customers, In the recent days, you might heard about 'Heartbleed' vulnerability bug in OpenSSSL across the Web. Here is the detailed information about this bug http://heartbleed.com/ This post is to inform our customers, that our application is not affected by this vulnerability. We dont use OpenSSL in our product, default certificates are generated using 'Java keytool'. Hence there is no possibility of our application getting affected by this bug. Thank You Regards, Arun SupportCenter Plus
Heartbleed Vulnerability: Password Manager Pro Security Advisory
Heartbleed vulnerability, the serious flaw in OpenSSL's TLS implementation is perhaps the biggest vulnerability in internet history and has sent panic waves. Naturally, you would be very much concerned and we are sure you would want to hear from us on its impact on Password Manager Pro. If you are wondering what this Heartbleed bug is all about, this is for you: It's a bug in OpenSSL's TLS implementation, a software library used to secure the transmission of private information. It is actually
SupportCenter Plus Build 7930 released
Hello Customers, SupportCenter Build 7930 is available for upgrade. Please go through the page on the link below for more information, http://www.manageengine.com/products/support-center/service-packs.html Thanks Jai Anand K SupportCenter Plus
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