http to https redirect instructions do not work for 11202
Hi! I upgraded to 11202 last night and put the following line in the server.xml file as usual and restarted the service but http to https redirection still does not work. Please help: <Connector port="80" redirectPort="443"/>
New Integration "Actionable messages in Outlook" does not work as per the documentation.
Hello All, I am trying to integrate the new feature incorporated with new ServiceDesk Plus standard edition application that is : Actionable messages in Outlook". I have followed the document https://help.servicedeskplus.com/outlook-actionable-messages
How to extract certain string from the Description field and set the string in another field
Hi all, I am new to ME and my vendor had set up ME service desk to receive email from another system and then automatically create a request/ticket. I wanted to automatically extract certain information from the email and populate a field in the request
Not accessebile through ip:port
I have installed service desk plus on my computer the standard version but can only log in on the local host. I can't seem to login from another PC using ip address: port number.
Workstation asset assignment not correct
Version: 11.1.0 Build 11130 Desktop Central is being used to scan workstations and ServiceDesk is using the APi integration to bring the asset inventory into the SDP CMDB. When looking at the asset details, the hostname and ip address for the asset are
Allow Access-Control-Allow-Origin for Custom Menu
Hi, I want to create a custom pop-up menu for create issue in our issue tracker (Not JIRA). I need to call APi by javascript library like axios, but unfortunately I get error "Allow Access-Control-Allow-Origin". I see this post and follow this instruction
API V3 - Unable to query requests
Hi, we're trying to get all requests based on certain criteria via the V3 API web services. I can successfully query it using PostMan but not C#. PostMan allows to export code for various languages, including RestSharp which uses C# and .NET. I've also
Missing "canceled" status in bulk edit mode
I have 100 requests which I'd like to cancel (duplicate tickets created by an integration) in bulk edit mode. The "canceled" status is not available in the drop down box, however it does exist in Help Desk customizer and in individual tickets. I was
ServiceDesk Plus keeps crashing
Our service desk plus keeps crashing every time we restart it. This has been ongoing for over a week now. Keeps bringing SDP-Crash Out of Memory error. please assist.
Blank webpage loading after ServiceDesk startup
Hi, I'm trying to setup a new install and I have a lot of trouble getting SDP to start however after closing some background apps and playing around I finally got it to start but now it just loads a blank webpage with 0 code in it after it starts. Attached
Asset Description - Truncates t0 250 chars without warning
Running MESDP 11.1 Build 11141 Editing a Description of an Asset seems to be limited to 250 chars. But the system doesn't give any warning about this in any way when editing/saving. I just lost a good chunk of notes on an Asset due to this. (i.e., I
IMAPS connectivity to MSO365 Mailbox
We are not able to get our on premise app to authenticate with MSO365 for Incoming mail. We are using IMAPs, and have set it up as recommended (see attachments for setup and MSO365 connectivity test), but still cannot get a Fetch to work.
$AllTechnician Variable in Change View Breaks Planning Fields - v11140
Hello! Ever since upgrading from v11133 to v11140, we've been having an issue where if the $AllTechnician variable is present in a Change in the "Change View" field on the Submission tab, then the Planning tab no longer saves input. You can type in the
Issue update to 10515 to 11000
Hi Following the migration sequence in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html, I want update from 10515 to 11000 and follow to 11202. Download the 11000 ppm file an get error: Record not found Please re-try
Running Python Script fails on file_Path
Hi, trying to use my first Python script for ServiceDeskPlus I keep running into an error that drives me crazy. The script has been downloaded here (Script to send reminder emails to requester when there is no response from them for more than a specified
Upgrade from 9402 to 10000
I am trying to upgrade service desk plus from 9402 to 11202. So I am trying to update it first to 10000 but it is not upgrading. It just give a message that uninstallation is complete and close button (in attachment). Log files are in attachment. File
Why instance owner can't change production to pre-production
Hi, I created a new instance and change to production status for test, now I want to change instance status to pre-production. Already I can not. In this situation I don't want to show this instance to users. What should I do? Build No: 11.1.35 DB: MS
Disable or bypass SAML without signing in
Our ADFS server has automatically renewed and replaced its ADFS Signing certificate, and this has broken our ability to sign in to ServiceDesk Plus. Is there a way without signing in to either disable SAML or to temporarily bypass it for one sign in?
Copy/paste images doesn't work on Chrome
Dear all, Copy/paste images doesn't work on Chrome. On IE, there was a pop-up the first time I tried to paste an image. I accepted it and it's working. On Chrome I don't recall such a pop-up and it's not working. How can I solve this? Regards, Afonso Sá
Performance issues with different functionalities
Version: 11.1.0 Build 11130 We are experiencing performance issues with different parts of the application. Users are unable to submit some Service Request Templates, while other templates function normally. The Service Requests that are not submitting
inlineimages
I have a strange one. We just noticed that any ticket that has an image in it's resolution, won't save the image in the resolution area once the next ticket is created. The images are stuck in the C:\ManageEngine\ServiceDesk\webapps\ROOT\inline\WorkOrder
What query parameters in AssetExplorer would pull hardware information (e.g. monitor, mouse, etc.) as well as licensed software (e.g. Foxit PhantomPDF, QuickBooks, etc.)?
The default reports in AssetExplorer don't seem to pull the hardware information we need for insurance purposes (e.g. mice, monitors, etc.) and I'd like to include licensed software for auditing purposes, so I believe I'm forced to create a custom query
Active Directory sync - No technicians
Recently changed my Servicedesk setup to enable AD integration. Now, AD is working, but I no longer have any technicians, and I can't log in as local admin to disable the AD integration. Using some info I've found online, I've been able to get into the
Randomly Email notification not working for Ticket Creation and Assigned
Randomly Email notification not working for Ticket Creation and Ticket Assigned to technician Help Desk Software by ManageEngine ServiceDesk Plus | 11.1
How do you modify the default filter view for requests?
When your on the Requests tab and you look at the Filter's, there's alot of filter's to choose from. My issue is the technicians in our group keep choosing the wrong filter and thus it's preventing them from seeing the correct queue information. I want to make it so that only certain views can be used so this can't happen or make it so there is a default filter their applied automatically that doesn't cause this issue. Also,FYI, I created different status fields such as "Part on Order", "Escalated
Sites sync from Active Directory
Hi Community. I see my Service Desk is taking Sites from "Office field" of our Active Directory. Then there are "sites" listed that I don´t want to consider as regular Site. I imagine something is set up to take this information from Active Directory,
Can not integrate the services desk plus with analytics tool
Hi , have provided all the parameters for the integration and also checked the capability for SDP to integrate with analytics all are good . But when we fill in all the details and click in save and sync below error message is popping out . Please let
[SOLVED] Urgent Attention:Hard DISK IO Performance
Hi, after upgrade SDP to latest build 11141 every days recive email notification as below : Product Name: ManageEngine ServiceDesk Plus Build Number: 11141 Hi, As part of our maintenance schedule, we conducted a health check of your hard disk IO, and
Ticket isn't re-opened when customer replies
Hi, We have an issue where some tickets aren't re-opened when a customer replies, which is causing some frustration for both our helpdesk workers and the customers that get no response in turn. It's not all requests that have the issue, and we've had
Can't search Pick List
When a requester is trying to submit a request they are unable start typing in the field to filter their options. For example. if I type in IT Tech it should come up with IT Tech 1 or IT Tech 2, but it does not. It just sits there like it's trying to
Request by Email loses all formatting
Every once in a while a request will have all formatting from it removed. Sometimes it happens when it's emailed it. Sometimes it happens when we forward the request to another group or technician. The only common element I can find between the request
Cannot apply patch. Error message saying configuration folders are missing
I already have a ticket open with Manage Engine, but I am not making much progress on resolving this issue. When trying to apply a patch with UpdateManager.bat, we get an error: "Patch cannot be applied as some dynamic configuration folders are missing.Contact
Approval
Can we modify reporting_id and use emailed to notify as approvers or what is custom field we can use for approvars
After Update of SDP from 11.1.40 to 11.1.41 SDP-webservice is not running
I did my update as usual after stopping the windows service and taking a backup. All went smoothly, as far as I could see. However, I could not connect to the SDP-webserver anymore. Checking the forum in simular threads I have stopped the service and
@ parameters in request description not executing properly
Hi all, I'm not sure whether or not this is an issue with SDP but we are having some problems with the following. Some of our technicians make use of what they call @-parameters to format mails and automate ticketing flow. They use Outlook Quicksteps
Split up license for ESM Update
Hello. We currently have a larger single license. What do we do in order to split that up so we can use multiple helpdesks in ESM? I feel like you should just be able to associate technicians to each helpdesk instance and not one license file.
SAML login broke on updating 11137 to 11138 version.
Hello All, I am facing a very strange issue with my present ServiceDesk setup. I have 2 different instances of ServiceDesk installed and both are being updated to latest releases simultaneously. I faced this strange issue with my one of the ServiceDesk
Active Directory import not updating fields for users in SDP
Hello, We are trying to address an issue where users have outdated information in SDP. Certain fields like Department and Site have been updated for many users and our scheduled Active Directory imports are not updating these fields in SDP. However,
Can I get 9400 Install Files ?
I've got a badly messed up install of ServiceDesk Plus running on a server that is used by one of our small teams, there are enough things wrong with it that I don't think it is worth salvaging and I want to give them a new build. However one of the problems
[SD-92973, SD-93016] Update to 11139 Issues
Hi All, Just thought I would note the issues we are having with the new update so far. will add more as I find them/ update when / if they can get fixed. So far Form rules are broken - Logic to hide/show/mandate is broken just doesn't work Time fields
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