Disable or bypass SAML without signing in
Our ADFS server has automatically renewed and replaced its ADFS Signing certificate, and this has broken our ability to sign in to ServiceDesk Plus. Is there a way without signing in to either disable SAML or to temporarily bypass it for one sign in?
Copy/paste images doesn't work on Chrome
Dear all, Copy/paste images doesn't work on Chrome. On IE, there was a pop-up the first time I tried to paste an image. I accepted it and it's working. On Chrome I don't recall such a pop-up and it's not working. How can I solve this? Regards, Afonso Sá
Performance issues with different functionalities
Version: 11.1.0 Build 11130 We are experiencing performance issues with different parts of the application. Users are unable to submit some Service Request Templates, while other templates function normally. The Service Requests that are not submitting
inlineimages
I have a strange one. We just noticed that any ticket that has an image in it's resolution, won't save the image in the resolution area once the next ticket is created. The images are stuck in the C:\ManageEngine\ServiceDesk\webapps\ROOT\inline\WorkOrder
What query parameters in AssetExplorer would pull hardware information (e.g. monitor, mouse, etc.) as well as licensed software (e.g. Foxit PhantomPDF, QuickBooks, etc.)?
The default reports in AssetExplorer don't seem to pull the hardware information we need for insurance purposes (e.g. mice, monitors, etc.) and I'd like to include licensed software for auditing purposes, so I believe I'm forced to create a custom query
Active Directory sync - No technicians
Recently changed my Servicedesk setup to enable AD integration. Now, AD is working, but I no longer have any technicians, and I can't log in as local admin to disable the AD integration. Using some info I've found online, I've been able to get into the
Randomly Email notification not working for Ticket Creation and Assigned
Randomly Email notification not working for Ticket Creation and Ticket Assigned to technician Help Desk Software by ManageEngine ServiceDesk Plus | 11.1
How do you modify the default filter view for requests?
When your on the Requests tab and you look at the Filter's, there's alot of filter's to choose from. My issue is the technicians in our group keep choosing the wrong filter and thus it's preventing them from seeing the correct queue information. I want to make it so that only certain views can be used so this can't happen or make it so there is a default filter their applied automatically that doesn't cause this issue. Also,FYI, I created different status fields such as "Part on Order", "Escalated
Sites sync from Active Directory
Hi Community. I see my Service Desk is taking Sites from "Office field" of our Active Directory. Then there are "sites" listed that I don´t want to consider as regular Site. I imagine something is set up to take this information from Active Directory,
Can not integrate the services desk plus with analytics tool
Hi , have provided all the parameters for the integration and also checked the capability for SDP to integrate with analytics all are good . But when we fill in all the details and click in save and sync below error message is popping out . Please let
[SOLVED] Urgent Attention:Hard DISK IO Performance
Hi, after upgrade SDP to latest build 11141 every days recive email notification as below : Product Name: ManageEngine ServiceDesk Plus Build Number: 11141 Hi, As part of our maintenance schedule, we conducted a health check of your hard disk IO, and
Ticket isn't re-opened when customer replies
Hi, We have an issue where some tickets aren't re-opened when a customer replies, which is causing some frustration for both our helpdesk workers and the customers that get no response in turn. It's not all requests that have the issue, and we've had
Can't search Pick List
When a requester is trying to submit a request they are unable start typing in the field to filter their options. For example. if I type in IT Tech it should come up with IT Tech 1 or IT Tech 2, but it does not. It just sits there like it's trying to
Request by Email loses all formatting
Every once in a while a request will have all formatting from it removed. Sometimes it happens when it's emailed it. Sometimes it happens when we forward the request to another group or technician. The only common element I can find between the request
Cannot apply patch. Error message saying configuration folders are missing
I already have a ticket open with Manage Engine, but I am not making much progress on resolving this issue. When trying to apply a patch with UpdateManager.bat, we get an error: "Patch cannot be applied as some dynamic configuration folders are missing.Contact
Approval
Can we modify reporting_id and use emailed to notify as approvers or what is custom field we can use for approvars
After Update of SDP from 11.1.40 to 11.1.41 SDP-webservice is not running
I did my update as usual after stopping the windows service and taking a backup. All went smoothly, as far as I could see. However, I could not connect to the SDP-webserver anymore. Checking the forum in simular threads I have stopped the service and
@ parameters in request description not executing properly
Hi all, I'm not sure whether or not this is an issue with SDP but we are having some problems with the following. Some of our technicians make use of what they call @-parameters to format mails and automate ticketing flow. They use Outlook Quicksteps
Split up license for ESM Update
Hello. We currently have a larger single license. What do we do in order to split that up so we can use multiple helpdesks in ESM? I feel like you should just be able to associate technicians to each helpdesk instance and not one license file.
SAML login broke on updating 11137 to 11138 version.
Hello All, I am facing a very strange issue with my present ServiceDesk setup. I have 2 different instances of ServiceDesk installed and both are being updated to latest releases simultaneously. I faced this strange issue with my one of the ServiceDesk
Active Directory import not updating fields for users in SDP
Hello, We are trying to address an issue where users have outdated information in SDP. Certain fields like Department and Site have been updated for many users and our scheduled Active Directory imports are not updating these fields in SDP. However,
Can I get 9400 Install Files ?
I've got a badly messed up install of ServiceDesk Plus running on a server that is used by one of our small teams, there are enough things wrong with it that I don't think it is worth salvaging and I want to give them a new build. However one of the problems
[SD-92973, SD-93016] Update to 11139 Issues
Hi All, Just thought I would note the issues we are having with the new update so far. will add more as I find them/ update when / if they can get fixed. So far Form rules are broken - Logic to hide/show/mandate is broken just doesn't work Time fields
Trusted/Self Signed Certificate Failure
Hi all, Since updating our standard license a few days ago, we can no longer create tickets via email. The error we receive when checking mail fetching refers to a certificate error, but I cannot find where to resolve this issue? The troubleshooting page
Java and Request API
Hi, I am running some Java code that returns a JSON object from Requests API. If I request any more that 100 records, it only returns 100 records. If I run the same query through the api interface in Manage Engine ServiceDesk plus I get back the
Change request custom trigger
Hi, I'm working on a change request custom trigger that will send some of the change request details to a Teams Channel. I want to include the change requesters name in this but i cannot find this variable at all when reading the json file. Has anyone
Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error.
Hi everyone, Did anyone encounter the captioned issue? Here is the message that show under the Integrations - Advanced Analytics tab. The issue happen since upgrade the SDP+ to 11039. I'm recently upgrade to 11.1 Build 11140, but this issue remain existed.
Backup restore error in 11135
Hi, I want to restore backup file that generate with backupData.bat, but unfortunately I get error: Reason For failure: The INSERT statement conflicted with the FOREIGN KEY constraint "Resources_FK6". The conflict occurred in database "servicedesk3",
How to set approver by requester manually
I am designing a new service catalogue and I need to have a field to choose approver manually by requester, because approvers change from time to time and it is impossible to track them. What should I do in this matter?
Accepted attachment types
We have recently noticed that when ticket is raised via email and there are attachments without extension attached to that email, the attachments are stripped from the ticket raised on service desk plus. Question is is this is a known problem and how
Wrokspace not found! Please check weather the workspace exist
Hi, I integrated the SDP with Analytics Plus successfully two months ago. Two weeks ago I was faced with problems in this integration and I had to remove integration as manually by this query: update zohoreportsconfiguration set param_value=null where
Changing Administrator
We recently had to switch to a new helpdesk due to a merger, but we want to keep the ServiceDesk around for archival purposes. We removed all the techs, except the default administator and my AD-linked account. I am still an Admin, but with the Free license
Links in Description not Functioning // Imported Plain Text Email
We receive some automated notifications to an email address that automatically import as a request. These notifications unfortunately are sent as Plain Text. When viewed in an email application, such as outlook, the links are automatically identified
Identify Modules a Department is in
We've had a handful of Departments slip in to ServiceDesk over the years. These are created when incorrect data is entered in Active Directory and then a User sync is completed. It'll create a new Department. We can correct the data in Active Directory and perform a new sync. But we cannot delete the Department as we get the "Department is being used by a module. Hence cannot delete it." message. I've checked all Users, Assets, Request and deleted Request for the Department I'm trying to delete
API Injection of an image
I have a VB.net app in the form of a wizard that generates all the ticket details. Had some issues with it relating to encoding, but they are happily fixed. Last issue I have before this dang thing would be perfect is images. I can take a screenshot
Old request
Hello, We use service desk since4-5 years and we have lot of ticket assigned to user who have leave the firm. I would like close this tickets. How i can do this (not click on all ticket for closing). And for one part of ticket from our team, i want close
Do not include unanswered form/fields from the request
I am creating a new form in the Service Catalog for new employees. We have about 30 applications an employee may or may not need access to. On load all forms/fields are hidden except the list of possible applications the user may need access to. If
Scan Network
Dears, we have some issues with network scan, some of our PC did not scan also IP Phone (Huwawi) and access point. is there any one can be help us to find solution regarding this topic.
User import problem
Good day! There is an ESXI virtual machine on which SD 11139 is running. I am trying to import a new user, but the import ends with an error that this user already exists, I looked for him by different attributes, full name, sAMAccountName, E-mail, but
Requires a delay in running the script
Greetings. I am facing a problem. I have a template with set tasks in the amount of 9 pieces, in this template I also have mandatory additional fields to fill out. I also wrote a Python script. After creating a request, my script receives values from
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