I have a strange one. We just noticed that any ticket that has an image in it's resolution, won't save the image in the resolution area once the next ticket is created. 

The images are stuck in the C:\ManageEngine\ServiceDesk\webapps\ROOT\inline\WorkOrder folder, but never make it over to the C:\ManageEngine\ServiceDesk\inlineimages\WorkOrder folder.

If I inspect a resolutions image from when it was working, it shows the correct path: <img src="/inlineimages/WorkOrder/143/1564079865030.png">

143 is the correct ticket number.

But if I look at one after it stopped working, on inspection we see: <img src="/inline/WorkOrder/4203/1585575899001.png">

4203 is a random folder it creates every time. On closing out a ticket, the image just remains in that folder until the next ticket is worked on.

I dug through my backups and can pin point it down to starting after update 11106, last March.

Anyone know what coding I should be looking for that would tell the image to move folders?