How do you modify the default filter view for requests?
When your on the Requests tab and you look at the Filter's, there's alot of filter's to choose from. My issue is the technicians in our group keep choosing the wrong filter and thus it's preventing them from seeing the correct queue information. I want to make it so that only certain views can be used so this can't happen or make it so there is a default filter their applied automatically that doesn't cause this issue.
Also,FYI, I created different status fields such as "Part on Order", "Escalated to Vendor", etc., these aren't recognized by the system when using the default filters that were built with ME. So I created custom filters to work around this.
Also,FYI, I created different status fields such as "Part on Order", "Escalated to Vendor", etc., these aren't recognized by the system when using the default filters that were built with ME. So I created custom filters to work around this.