Warning or error when password expires
In Appmanager I am monitoring my windows servers using WMI where I supply with username and password. I don't get any warning or error when the password expires. The Appmanager continues as nothing has happend, but I don't get the details from the server any more. I think it should give me a warning when the password has expired. Kind regards Søren
Confusion surrounding departments
Hello, I am having some difficulty understanding how SDP handles departments. I have imported all of our requesters from AD and had it pull in the requesters and their departments. I see that when I pull up a requester's record, it does show them in the correct department. However, that is only in the "Requester Details" section. Under "Request Details" it still says that the department is "Not Assigned" even though the ticket is for the requester which accurately states which department she
Recommended Sampling rate for Adtran routers
Our company recently purchased Netflow and are trying to analyze Netflow data that is being exported to the NFA collector. By default, the Adtran samples every packet. When we view the data in 1 minute intervals, it appears to be way off. Do you have any recommended settings for Adtran so the data is accurately represented?
Problems retrieving email
Hi, We've problems on email module. Answers are not added as conversation and email command is not workin. We've checked or settings and they are ok. Can you help us please? Attached you'll find the support file. Thanks and regards, Javier
Installation Net flow analyser
Hi, We need to install Net flow analyser into our environment. Currently we have Solarwinds Netflow Analyser. Please answer below queries:- 1. Please provide us detailed hardware / OS coniguration required for installation of manageengine netflow analyser. 2. If we will remove Solarwinds Netflow analyser and install manageengine netflow analyser then it will capture all interfaces automatically like Orion netflow analyser or it will require manual addition of each device/inteface to monitor traffic.
Measuring Response Time
Does anybody kow how to reliably measure response times. ATM the only reports I can find displays the automatic system generated email (that acknowledges receipt of the request) as the response time. As it's only a second later it's not a suitable measure. I'm still a little bit surprised that only resolution SLAs are being tracked, but maybe that's because nobody knows how to measure the response time. I want to know when my technicians first added a note or a work log. An email from the system
How to stop SDP scanning disabled computer accounts?
Is there anyway to stop SDP scanning certain computer accounts, or to ensure than automatic scans only scanned selected OUs? I've got a few assets that I do not want adding to SDP, but the automatic scan keeps putting them back in, and then I get licensing messages when trying to add new workstations. One other very good reason for doing this - the computer account for pass-through authentication keeps getting added to my list of assets! :(
New Ideas
While configuring opmanager, and I'm still in that phase, I thought up some features that would be helpful that weren't included. #1. Add ability for event log rules to exclude particular event IDs (or any other attribute for that matter) #2. Event logs need a way to say "only if source was the servername", I couldn't find a way. #3. Allow a script to get a folder name for folder monitors. IIS keeps track of its folder locations in the metabase, which can be queried, but this value can be different
Time format
Hi! In my Preferences, im setup datetime format like 24h. When im create new Task, ComboBox Start Time looks like 12AM. How to setup timeformat to 24h in all places?
Send reports based on the query results.
Hello support team: Currently, I can setup a "password-expired" report, and send to IT administrator, but I am thinking is it possible to setup a report, and send directly to those persons which password are expired (Based on the "E-mail" field in AD user account profile) Thanks for your help.
How to Disable Image ?
How to Disable Image ?
Product \ Account \ Contract Additional Features
Hi, I've a few quick questions - 1) I want to tag products to specific Sub-Accounts as each sub-account may be on different locations & have different equipment list. Its too difficult to track which equipment belongs to which sub-account (site) under the consolidated associated products list in Account view. Can this be done or is there a work around? 2) My contracts are always a group of multiple products for each account - but I can see the option to select only one product for each contract?
Migrate a SDP from old domain to new domain (Active Directory Authentication Mode) !
Dear Manage Engine Support Teams, We have a SDP was installed on a server that is a member of domain network. Last time, we choice Active Directory Authentication mode, then we configured it as "import requester from Active Directory". Now, we had to build new domain structure and we already done it. The SDP Server already joined in new domain, becomed a member of new domain network. In the Active Directory Authentication - Import Requester from Active Directory, I didn't see new domain, it
Errors in Logs - Device Expert Not Running - Linux
I noticed my device expert web interface was down. I rebooted and it didn't fix the problem. Then I started looking through logs, and this is all I could find that seems relevant.... any ideas? [12:11:45:939] [03-16-2011] [org.apache.tomcat.util.http.Parameters] [WARNING] [21] org.apache.tomcat.util.http.Parameters.processParameters : Parameters: Invalid chunk '' ignored. [12:11:45:939] [03-16-2011] [org.apache.tomcat.util.http.Parameters] [WARNING] [21] org.apache.tomcat.util.http.Parameters.processParameters
Asset visibility
Good morning, I was wondering if it is possible to delegate control of asset managemt (e.g. add, modify, deletion end visibility) of asset depending of tecnician site, region or group. At the moment we would like to split network asset management from the rest, but everybody who access to the assett part has access and visibilty of everything. Is it possible to change this behaviour? Thank you
7704 - Go to box in Requests tab doesn't truncate input
Hi guys, A small problem, but an annoying one nonetheless. If you paste a Request ID into the Go To box in the Requests tab and leave a space at either the start or end, the system prompts you with the following message: Please enter only Numeric values I imagine it would be a relatively simple task for you to strip any white space before and after the text which would prevent this message and speed use of the system up slightly. Thanks in advance, Andy
7704 - Contact filtering not unfiltering
Hi, When I navigate to the Contacts tab and filter the results using one of the letters buttons (i.e. W), the system correctly filters my display to only show those contacts whose name begins with the chosen letter. If perform an action on one of these filtered contacts, for example, selecting their tick-box and using the Associate button to link them to an Account, the page refreshes and the action is completed. The page remains on a filtered list but the All button is highlighted and, whenever
Hotfix 8009 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8009 ) release. Issues fixed in 8009: 1. SD-36985 : Reply from mail client is not getting added as conversation when To and CC contains same Email Address has been fixed. 2. SD-36381 : Technician cache was not getting updated while changing Requester as a Technician
Software Manufacturers
Hi all, I am using the latest version of SDP (8003), and I am having a problem with "Manufacturers" (mandatory field). These are recognized when a workstation is scanned and automatically added to the database. But it turns out that software manufacturers not always use a standard name, so you will end up with something like "Adobe Systems", "Adobe Inc." "Adobe Incorporated", all of them being the same! and having software linked to them. SDP 8 does not allow to change/edit the name of the manufacturer
Report - Requests Approval
I am trying to build a report to show all tickets that have approval requests against them specifically i need the users full name. I got some of this from another form post So far i have the following however ApprovalDetails.ApprovedBy comes up NULL. Only user identifying info is the email address. Is there another way to link this? select wo.WORKORDERID 'Request ID', wo.TITLE 'Title', date_format(from_unixtime(wo.CREATEDTIME/1000),'%Y-%m-%d %h:%i:%s') 'Request Date', asd.STATUSNAME 'Approval Status',
7704 - Searching for contacts is hit-and-miss
Support, I've just tried searching for a contact within the Contacts tab and found some very strange results. The contact, which I know is there, is called EQU - Andrew, yet the following searches don't return anything: EQ And Andr Andre It would appear that your search routine only searches for entire word matches within contacts which, personally, we're finding a little restrictive. If there's anything which can be done to alieviate this so that part-matches can be returned, we'd
ManageEngine - Free VM Configuration Tool Release
We take immense pleasure in announcing the release of ManageEngine Free VM Configuration Tool. This tool will monitor & manage VMware ESX- Virtual Servers (VM) from remote. ManageEngine Free VM Configuration Tool provides an exclusive configuration solution for VMware ESX server. Using the free tool, the administrator can increase or decrease the RAM capacity, or allocate more number of virtual processor(s) for the VM, or execute 'power operations' on the Virtual servers like 'power On' the VM ,
7704 - Attachments not brought through from emails
Guys, Further to our problem with images from a specific account, we've now realised that their attachments aren't being pulled into SC+ either. This is now a bigger problem than previously, as attachments often contain business-critical information required to resolve our incidents - much more so than images. Can I please ask someone to contact me regarding this as I've not had much response from my previous post regarding images and I'd like this to be reviewed sooner rather than later,
Translation mistakes for french version
I have noticed some mistakes in french translation. Some are important to fix because can lead to misunderstanding. So in this case, how should i proceed? Open an issue or post here? Thanks, Mathieu
Notification Profile Widget - Add time and date sent
Hello, Running Opmgr 8723. Can you add the date and time that the notification profile was sent in the "Notification Profiles Sent" widget? This will save from having to run a report and having to constantly answer the question: "When was the alert sent?" Thanks!
7704 - Mark as private option isn't clearly visible in conversation list
Hi, The feature to mark specific coversation items as private is a great feature, but the implementation of it isn't fantastic - specifically the very small icon which is difficult to distinguish whether it's locked or unlocked. Would it be possible to change these images so that they were more easily recognisable at a glance - possibly by greying-out the public entries and colouring in the private ones? Presumably these are images we could change manually in the interim whilst a change is being
Custom Reports Required
Hi, I need to create two separate custom reports, can any body help with the query? Report 1 Workstation / Machine Manufacturer / Machine Model / BIOS Date / Operating System / Service Tag Report 2 Workstation / Software Publisher / Product Name / Software Version Any help gratefully appreciated! thanks, Phil
Critical : Error while invoking backup
hi chaps, I'm getting an email each week when SD+ backs up saying it's having problems. It doesn't fall over and is working OK. There is only 600MB free on C:, could that be the issue? Also, any idea how to compact and tidy up the database?
Service catalog in V8.0 select approver
In the selection box to chose all the approvers there is a $DEPT_HEAD$. Who is this DEPT_HEAD and are there other possiblities to dynamicly add approvers? Best regards,
Not able to delete the group
Hi, Please provide us the query to delete the group from backend.if i am trying to delete it is throwing error like being used by another module. Please kindly provide a solution for this
Close Request Requirements
Is it at all possible to require notes to be posted to a request ticket before it is closed? We want to require notes to be added to a ticket before it can be closed, whether incident, problem, or request. If this is possible I am not finding any documentation on how, and the settings do not leave anything to hint that it is at all possible. Any experience or work around would be appreciated!
Can I change the site to work under a sub URL instead of the root?
Hello, I am looking to change the URL that the site works under. Instead of: http://serverB:8888/ I would like it to be: http://serverB:8888/selfservice/Can this be done? This would allow me to use a reverse proxy to map one domain name to multiple web servers. http://www.domain.com --> http://serverA and http://www.domain.com/selfservice --> http://serverB:8888/selfservice Thanks.
notifying techniciens when respond by and resolve by SLAs are exceeded
Hi, I was wondering what teh best way to configure email notificatiosn for exceeded SLAs. We dont have automatic escalation enabled to assign to different support rep. when SLA are exceeded. My question is how to use these notifications without enabling esclaation to another support rep: -sla escalation email -first response escalation email so far what i did is simply put checkmarks next to enable level 1 escalation for response time and resolution time, but i didnt specify any support rep or any
Startup and shutdown errors
Trying to stop/start the Applications Manager service from the links in the start menu usually fails with an error about amlock. I am able to start and stop the service with Windows Services so it's not too much of an issue, but I wondered if there is a problem doing this and that's the reason for the links in the start menu. Cheers, James Installation Information Host Name GBHAL1-WPMGM001 OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9
Uptime reports don't print colour
Hi, when I print an uptime report, although it displays correctly on screen, the green bars just have a white background when printed to paper. This is really frustrating and currently we have to use screenshots instead of the official reports. We're using Internet Explorer 6/8 and experience the same issue in both browsers. Thanks, James Installation Information Host Name GBHAL1-WPMGM001 OS Type & Version Windows Vista, 6.0 Database Type Microsoft SQL Server Working Directory E:\ApplicationsManager\AppManager9
Russian Language problems.
Hello! If my lang Russian, when i try edit "Notification Rules, Email Templates" Save button not work. When i change locale to English, Save Button work fine.
Several technicians editing a single request at the same time
Hi, Is it posible to add a feature that: 1. Locks a request being edited by another technician or 2, Shows a message that the current request is being edited by @@technician@@ Thanks and regards, Javier
API Approval
Expanding the API to allow for submitting a request for approval. I have some automation that's being applied to open tickets with a specified template and currently we have to manually kick off the approval portion.
individual conversation graphs not working
Please see the attached screenshots. If I try to view a graph of an individual conversation, the graph doesn't show the lines for the data. Exporting to a pdf also doesn't show the actual line on the graph. The Main graph regarding all flows on an interfaces shows correctly, but when you drill down and find a user that is using a large amount of data, you can't generate a report on it.
\r
Hi After restore the database i get this \r in text fillds on drafts for example,
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