Enhancements in 8010:

Home

1. SDF-36468 : Based on globalconfig table entry, PendingApprovals in the Home tab will be shown. Pending Approvals of the Incident / Service Request, other than the Completed status will be shown by default. Pending Approvals of the change other than the closed status will be shown by default. This is a behavior change, earlier by default All Pending Approvals will be shown. Globalconfig entry Category = SHOW_PENDING_APPROVALS , Parameter = ALL_STATUS , Paramvalue = false. If you want to view all pending approvals, then change the Paramvalue to True.
2. SDF-37729 : Some of the frequently performed actions like 'Support File', 'Thread Dump','System Log Viewer' is now included under the Quick Actions.

Request

1. SDF-22391 : Support to open actual Incident details from associated Incidents section in Change and Problem details. Earlier the Incident details are loaded at the bottom section. Now another additional column is added which will open actual Incident details page.
2. SDF- 38200 : Stop Timer: It's now possible to configure the system to stop timer for the tickets which are waiting for approval. This can be configured from Self-Service Portal Settings of Admin tab. If stop timer is enabled, timer will be stopped automatically for requests and the configured status will be set while they are waiting for approval.

Service Catalog

1. SDF-35903 : The length of the content that is shown in "Service Catalog" drop down menu from home page is increased to make it more readable. Also the content length of service name and description in services list view from "Service Catalog" tab has been increased to make it more readable.

Assets

1. SDF-35146 : Option to edit the software manufacturer name from the page we manage the respective software.

Reports

1. SDF-37910 : System Log Viewer will be populated with operations related to 'Reports' like 'Report Executed By','Report Started On','Report Completed On', 'Time Taken','No of Pages' to analyze any performance issue with report.

I18N

1. SDF-37570  : In some customer scenario's they would want to call for example, a 'New Request' as 'New Ticket'. This could be possible by changing the value present in the ApplicationResources.properties file. But, when a upgrade is done, these changes will be lost and the customer has to redo them again. This new feature will allow the customer to maintain the keys he has changed as a separate file and SDP will read this file and use it for translation. Here are the steps to follow
• Create a directory named 'i18n' in [SDP Home]/custom directory.
• Create a file ApplicationResources.properties in that i18n directory. If you need it for Arabic language, then the file name has to be ApplicationResources_ar.properties.( Make sure the file is saved using UTF-8 format, else it will not work for languages other than English )
• Add the keys with your changed values like for example, 
  sdp.header.requests=Tickets ('Requests' in the original version )
  sdp.header.admin=Configurations ('Admin' in the original version )
  
  
• Start the SDP Server. When you login, for the above example, you would see the 'Requests' tab being displayed as 'Tickets' and 'Admin' tab being displayed as 'Configurations'.

Issues fixed in 8010:

Request

1. SD-36459  : When a requester creates a 'Incident / Service Request' using a template which has a Group belonging to 'Not Associated to any site' or a 'Refer site'(Site configured with refer settings) as default, then that Group is not set when a request is created has been fixed.
2. SD-36657  : When a note is created with multiline content and if a notification is sent to the technician regarding the notes addition, then in the mail that is received, the line feed will be lost and the contents will be shown in one single line. This has been fixed.
3. SD-37111  : When a png image is added as inline for a request / signature, then when request is forwarded / replied with this png image, the image would not be sent along with the mail. It will be displayed as broken in the mail client. This has been fixed.
4. SD-34940  : If SDP receives a mail from Outlook client with HTML formatting's and Non-English content and when replied from SDP, the HTML formatting's on the original content is applied incorrectly. This is fixed such that the original HTML formatting's are maintained in the reply mail.
5. SD-36399  : When a conversation is added with a CC, replying to that conversation doesn't include the CC in the mail.
6. SD-29243  : The issue of the attachments not getting included when we forward the technician reply (notification with attachments) has been fixed
7. SD-28899  : Copying the contents from Outlook or MS Word and pasting to Description while creating Request causes garbled/unwanted contents has been fixed.
8. SD-35685  : Creating the Request from EMail using Outlook 2010 through Exchange 2010 causes garbled content in description has been fixed.
9. SD-37177  : When a SubCategory or an Item contains ampersand('&') in their names, then the content after the ampersand('&') getting truncated has been fixed
10. SD-36129  : When a technician associated with a closed request is deleted, then the technician's id will be displayed in the details page instead of technician name. This has been fixed.
11. SD-37325  : JS error occurs on opening service request if it has a question referring products and its name is enclosed within .
12. SD-37238  : When user reply from the notification email sent for the ticket created through email parser, then it will be created as a new ticket instead of adding it as conversation has been fixed.
13. SD-36399  : When a conversation is added with a CC, replying to that conversation doesn't include the CC in the mail.
14. SD-36375  : Issue of '$Site' variable not getting replaced with its value in 'Admin > Notification Rules > Notifying Approval Sender for Approval Action' has been fixed
15. SD-22928  : When a technician associated with a Open Request is deleted, then the request will move to Unassigned state. The history information for this operation would not been shown properly. This has been fixed.
16. SD-37864  : Unable to mark a reminder as completed from the 'Reminder Details' section available in Request details > Action > View Reminders > Edit of a Reminder after the reminder time has passed has been fixed.
17. SD-37312  : When a requester replies to a request through Self Service Portal and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request and not the latest conversation
18. SD-37116  : While making a reply/forward for a request, the description field had two additional line breaks before the actual content which has been fixed.
19. SD-29733  : The "Toggle HTML source" button available in Resolution tab of a Request has been removed since it had no functionality based on it.
20. SD-37589  : The actions that can be taken on the Request will be displayed as a menu in the Request details page. This menu was being displayed with a 600ms delay which in some customer cases seems to be slow to appear. So this has now been cut short to 100ms.

Performance

1. SD-38197  : Few performance issues related to server memory management are addressed. Modifications in the cache storage are done to handle the issues. This will reflect mainly for customers who have more than 1000 sites

Notification

1. SD-37829  : The issue in sending Request Approvals and notifications when site specific fields are selected in the notification template has been fixed.

Admin

1. SD-35547  : Issue while saving the Single-Sign-On (SSO) settings when the personalized language is other than 'English' has been fixed.
2. SD-34933  : The "Toggle HTML source" button available in Admin > Helpdesk > Resolution Template > New Resolution Template has been removed since it had no functionality based on it.
3. SD-37307  : When Dynamic User addition is disabled, users who were imported from CSV file with Domain information were unable to login into SDP through AD Authentication since the Domain information was not saved in the database. This issue has been fixed.
4. SD-37329  : Technician Groups is present twice in Available groups when a Requester is changed to a Technician
5. SD-36212  : In ServiceCatalog, New Task is not listing groups if a refer site is selected in the template as default value
6. SD-34545  : Unable to save incident template with "?" symbol in resolution field has been fixed.
7. SD-37718  : When a Technician belonging to a group is selected as a default value for a template and later when the technician is removed from the group, then while editing the template and saving it without selecting any technician does not removed the old technician.
8. SD-24708  : Configuration files like wrapper.conf, run.bat/run.sh, startDB.bat/startDB.sh, logging.xml, server.xml will now be included while taking the Backup.
9. SD-36111  : Issue of the 6th additional date field of a service template not getting saved has been fixed.
10. SD-34934  : Only 10 rows were shown in the Task Template list view, even when "Show 25" was selected in the filter. This issue has been fixed.

Announcement

1. SD-35708  : The issue of the line feed getting lost when an Announcement is created using plain text format(switching the 'Toggle HTML source' button while creating) has been fixed.

Change

1. SD-37394  : When a recommendation is sent to a CAB member multiple times, they will receive a new link everytime. So, when the old link is clicked, an error message will be displayed. In some cases, the recommendations made would not be displayed in the Change details section. This has been fixed so that, when a change is submitted for recommendation multiple times, the CAB member will receive the same link for that change instead of a varying one.
2. SD-35727  : In Change > Calendar View > Week view, the 'from' and 'to' dates for the week will now be displayed based on the date format selected in the personalized settings.
3. SD-37756 : When creating New Change, 'Save' button does not get disabled when 'Requested By' field is selected. This makes way to click 'Save' button multiple times creating duplicate Changes. This and similar issue in Problem has been fixed.
4. SD-37699 : When two 'Change types' are configured with same colour code, Change Calendar > Week view legend shows only one of them has been fixed.
5. SD-35711 : From Change details page, when trying to 'Attach' Problems to the Change, clicking the Problem title link loads the problem details in full page (instead of loading at the Problem details at the bottom section) has been fixed.

Mobile Client

1. SD-36125 : Default Currency configured in the Admin module was not reflected for Request Cost in mobile client. This has been fixed.

Integration

1. SD-36291 : If Category, Subcategory, Item, Group, Technician name and Priority fields have special characters, there were issues in integrating SDP with OpManager and Application Manager. This has been fixed

Reports

1. SD-37867 : Generating a report for 'Last week' & 'This week' on the last day of a week shows the data for the subsequent week.
2. SD-36785 : In reports, if the description content exceeds more than one page, then the remaning column data will be reprinted along with the description content in the next page. This functionality has been disabled due to performance reasons. This is a behavior change. Now, the remaining contents will not be displayed in other pages.

Purchase

1. SD-37544 : Unable to add new product type from PO page in Italian language has been fixed.

General

1. SD-36027  : The shortcut keys for aligning the texts(Justify left, Justify Center, Justify Right) that is available in 'Rich text area' co-incide with the shortcut keys that are used to type in some European special characters. So, the shortcut keys have been removed. The alignment functions now has to be done only by clicking on the corresponding toolbar icon.

Problem

1. SD-37470  : Issue of 'Signature' getting displayed at the bottom instead of at the top in Problem/Change notifications has been fixed.
2. SD-37229  : Duebydate and ClosedDate in the Problem accepts a date prior to current date has been fixed.

Assets

1. SD-35425  : Issue of 'Print Preview' available in the details section of a workstation not getting displayed properly sometimes has been fixed.
2. SD-36421  : During a scan failure, the IP address was not added to the database earlier. Now the IP address will be added.
3. SD-36764, SD-37024 : Issue of Department info not getting changed for asset after importing users with updated department from AD has been fixed.
4. SD-36815  : When the number of users, departments and sites are more, then selecting the department while editing a workstation/asset would take a long time to display the list of users. This has been fixed.
5. SD-37280  : Unable to delete an attachment in Software License section when the filename has "#" in its name has been fixed.

Support

1. SD-37787, SD-36285  : In Support Tab, the functionality like 'Support File', 'Thread Dump' and 'System Log Viewer' will now be shown to technicians with SDAdmin role instead of all technicians.

I18N

1. SD-37009  : Issue of 'All Announcements' link not getting internationalized has been fixed
2. SD-35341  : Issue of History details of service requests not being internationalized has been fixed.
3. SD-35742  : Issue of success message displayed on updating an asset is not internationalized has been fixed.
4. SD-37323  : Issue of 'New Incident' being displayed as 'New Request' in Spanish language has been fixed.
5. SD-37295  : Wrong translation in Dutch for the success message shown after picking up a request has been fixed.