It would be helpful for myself and others to be able to sort the request for all my techs by the time tickets had any last update.

I've seen other request for this feature ( http://forums.manageengine.com/#topic/49000002673411) and it was one of the reasons we went with Service Desk Pro as our helpdesk solution. Is this still on the radar(soon) or has it been scratched? 

Thank you,