"Your request to move the selected computers is being processed"
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Busines rules: Routing mail ticket to SITE
Hi, i have set up various mail address aliases for different sites. Something like "support.site1@domain.com" or "site.site2@domain.com". All aliases point to the same mailbox which is the one SDP fetch from. That is working fine. Now i'd like to route those mail ticket to the right site tecnicians, but i don't know how to do it. In the business rules the only way i can intercept these mails is in the "Default Settings" site. Unfortunately as i interecept them I don't have a "Assign to Site" action
OP Manager Full Server Specs report
Hi all, Please can someone guide me on how to create a report that has the following. |Server Name | OS | IP | CPU TYPE | CPU Cores | RAM Amount | HDD Mount point | HDD Size | HDD Usage |
User Manual
When can we aspect the user manual to be updated? As I would like to know how to setup all the new features Regards, Hoya Admin
Triggering a custom script upon an event
Hi, Our implementation team has an initial thought of extending SD Plus by means of a custom script that will be triggered upon an event in SD Plus. (Creation of a ticket request etc) The custom script (construct a SOAP/XML-RPC/REST request) should be able to retrieve information from a created/updated request in ServiceDesk Plus and send it to an external system Will it be possible to achieve this? Thank you so much.
Configuring NetFlow Analyser
Hello, Am a new NetFlow user with little to no experience about how to configure routers and ports etc to send bandwidth data to the central server. Would appreciate anyone with the experience to offer some advise on how i can set up all our routers to send usage information and to the NetFlow server and also be able to generate and/or send graphical usage diagrams. Many thanks, Kind regards, Jericho
Firefox 4
I have firefox 3.6.16 now and I tryed to upgrade to firefox 3 and it did not work why?
Responded time
Hi, I was wondering if this is something that can be reviewed and looked at in a later release or if anyone has any further comment. We need to report on Response Time SLA's - a ticket will be logged by a user either via phone, email or web. Our response SLA is based on when a technician actually responds to the request to start work. I have noted that the system only populates the Responded to field when an email is sent from the request - that is from within the request the tech replys to an email
3 User Limit - User Deleted Removed - Can't add Another
Once the free version of Desktop Central MSP has 3 users created, it changes to "Upgrade your license" so that you cannot add a fourth. However, I had three users, removed one, and cannot add another. Please advise if I can get some help, or if not because I am a free user. I plan on purchasing the software at the end of the month. Regards, Jerry
DC 7 still identifies one of my member servers as a domain controller?
I run desktop central 7 but I do not have any agents installed on my servers, only on my workstations... one of the daily reports I receive from desktop central is the Domain Controllers report. (View Domain Controllers available in active directory). This report still shows a DC that I demoted a good month and a half ago(and is now just a member server). Where is DC pulling this information from?
cisco switch MIB
Dear Sir, I need your help, from where i can download the MIB for Cisco (WS-C4503-E), in cisco site there is a lot of MIB which one is correct Thanks Samir
ADManager and Exchange 2010
We upgraded our ADM+ to the latest version in order to create accounts with mailboxes on our Exchange 2010 server. The problem is that I can't see seem to get the 2010 Exchange server to show up in ADManager. Our 2007 Exchange server shows up and we can setup templates with that server but not 2010. We are able to manage the 2010 server from the computer running ADManager by using the Exchange 2010 Console so is there something I am missing to get ADManager to work with Exchange 2010?
One site, multiple time zones, how to handle SLAs?
Hello. We are new to SDP and have not yet rolled it out to our users yet. We are a smaller company, with requesters spread throughout the USA, hence different time zones. All of our Technicians are in the eastern time zone, except for 1. He is in the pacific time zone. We cannot use sites because all of our users need to be able to view all requests. Therefore we have 1 region, USA, and 1 site, Everyone. How is the best way to handle our Service Level Agreements? Because if my California Technician
On-screen popup for incoming calls
Hi again, I have defined three asterisk sip extensions, all in the "default" context. I have two of them assigned to support reps (one is administrator, another one a support rep created by me). All three extensions are registered in asterisk and dialing from any of them to any other works perfect. Click-to-dial works on both extensions assigned to support reps (and I get the on-screen pop for the outgoing call). The problem is now when I log with a support rep and call the extension assigned to
Does not support multi slas for differente customers in MSP - Multi Service Provider???
Hi, my company bought the ServiceDesk Plus enterprise - MSP 7.6 for Managed Service Providers, considering that it could support multi client. however i realise that i can't create/define various slas to various clients. How can it be done? Best Regards. Miguel
Stability update
To the Opmanager Team, Running Opmgr 8723. After using this product for years and struggling with stability and reliability issues, we have finally gotten to a point where the server can run for weeks without crashing or restarting the service. Old setup: versions 6-8721 2003 or 2008 Virtual machine with 2gb and 1cpu monitoring 500 devices (physical and virtual) Common issues were high cpu and memory usage and random crashes, constant service restarts. Existing setup: versions 8722->8723 2008 R2
Account Additional Field
How to add some additional fields for any Account to hold some more information about that account, there is no additional field option available for either Account or Site
Compare products
How do users compare other Help Desk products (like SpiceWorks or Enterprise Wizard) to ServiceDesk Plus? I am demoing SeviceDesk Plus and I like the features but - SpiceWorks is free.
Purchasing Module Notification Rule - Addition
We are using the Purchasing module for all orders in our IT department. We would like to see the ability to add an automatic notification rule when an order/item is either received or partially received. This way our purchasing department could automatically be made aware of the receipt of an ordered item. Thanks!
Delete all Requests (more than 30000) from DB
Hi, The UI option is not workable as the number is high. What are the steps to delete all Requests. These requests were generated during testing of integration of external applications via the API. Thanks sV
link description to dropdown
So i've got a question: Lets say i have the category : hardware hardware has its subcategories: printers,servers,screens,desktops,laptops and so on. Now lets say i select Hardware with subcat: desktop i want to to have following text in the description box: serial-number: pc-name: brand: if i select an other subcategory i want it to automatically adjust the text in the description. Now is there an other functionality that does the same? Or can i create a plug-in to do this?
Interface Reporting Statistics Period
We have a problem where we can't report beyond 6 or 7 day period on traffic statistics for a specific switch interface. Is this a known issue or are we experiencing problems with our install/config? We need to have the ability to be able to assess network performance and troubleshoot related problems. We are running build 8723 thanks.
Opmanager Notification
Is there a way with Opman notifications to know which service failed each time or Monitor, and have it maintain that information in the header of the sms message? Like Opman outage: SQL server, Windows Service SQL Server, or any monitored service? Or if its a file monitor that fails have it change to that? basically have teh SMS or emails be more descriptive with out being several messages long in SMS? -Jeremy Mayfield
No Data showing for 7 day
I'm getting the reports to work for all other date/time ranges except the Last 7 Days, this is happening in Disk Utilization/Memory Utilization/ CPU utilization monitor. I just updated to the latest hotfix 8723 to see if this would be fixed but we are still having this issue. Has anyone come across this and know how to fix it? Dan
ILO2 Management
Hi to all and sorry for my English. I have a DL380G5 server with ILO2 management card. Windows 2003 SBS is installed as operative system with SmartStart management software. OpManager found 2 server - Interface of ILO2 (with ILO2 IP) that is reported as domain controller. He found Active directory. He found this via SNMP but WMI check failed (i think obviously) with domain parameters. - Interface of Windows 2003 (with Windows 2003 IP) that is reported as normal server. Here my questions:
Problem with Reply to a Request
We are running SDP 8.0.0 Build 8010 on a Windows Server 2003 with SQL 2005 DB. Since a few Days, some of our Customers ( 5 at the Moment) cannot reply to their own Requests. AD Integration, SSO and logon to the SDP works fine, but if they press the Reply Button in a Request, the new Reply Window is coming up, but nothing happens, the Window is "blank" and flickering. Any Suggestions ?? Thanks in Advance René
netgear WG302 with Opmanager
hello, when i try to import the MIB for my netgear wg302 i get the following from OP Error parsing MIB:WG302.MIB Exception while loading MIB:Could not parse the file C:/AdventNet/ME/OpManager/./mibs/WG302.MIB The error occured at the line no: 621 ,column: 25. 1.The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. did netgear not follow standards when they built this, or is this an opmanager issue? can
HOWTO: Remote Access
Hello Guys, I'm kinda wondering. I am exploring Remote Control. However, i installed an agent a workstation, but nowhere on the detail of the workstation, i'm able to actually take over the machine. So i follow the path: Inventory, Workstations, i open the workstation detail, and i presume some button must be present there to remote control the machine... I cannot see anywhere anny link to take over the machine... I am the SDAdmin of ServiceDesk. Any suggestions on how and where i should see this
Use Non-Domain Admin account?
I have installed ADSelfService Plus 4.5 on a test system for evaluation. I've installed it as a service, and provided a username and password of a user that was a member of the Account Operators builtin domain group. The status for the domain initially said "The user/system has no admin privilege", but later when I looked again it said "Success". However, if I go in as an enrolled user to Reset Password, answer my security questions and what not and enter a new password, I get an error that says
Desktop Central Build 70203 Agent Install
Hello, we currently are using Build 70011 in our Desktop Central production environment. We are now testing Build 70230 in development and have run into some issues installing the agent on some PCs. The agent installs fine from Build 70011 but the error "Unable to get the agent status. Operation timed out", occurs for the same PCs when we attempt to install the agent from the new build (via SOM). The agent is failing on PCs that are located in more remote areas that may not have a very fast
Asset Assignment
I'm checking out ServiceDesk Plus to replace my current ticket system. I'm wondering if it is supposed to automatically assign the asset to the requests? It seems like it would be easy enough to cross reference the AD username with the Last Logged In User Thanks in advance. Kyle
Template SET and USE problem
Hello I found a problem into Template manager and use on new Request. I Have defined a Template with Group, suppreps, subject, description and Resolution in order to insert a completed Request with closed status. But in the template FORM ( Administration/ Request Template) 1) I Can’t Select or Set Account / Contact . It’s possible to set this in a template for Request ?. For example our customer have the same request template for supp reps user. And the contact in initially not defined. (
Service Catalog Item
Is it possible to create a Service Catalog item that does not have the Subject or Description fields in it. I can't see a way to remove them from the workspace but want to be sure. This would be useful for services where the end-user just has to fill out a simple form (such as User Management -> New Hire or Software -> Software Installation Request). Thanks!
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page.
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page. from a link on my Intranet or directly from the host Server. Please help!!
ServiceDesk Manual
Is there ebook manuals for administrative purposes for ServiceDesk Plus? If anyone has it please assist.
Not able to view device details on dashboard
Hi Team, I have added a device (Packet shapper 7500 series) in OpManager. I have also configured the SNMP in the same. But still details like cpu utilization, memory utilization interfaces details are not reflecting. I think it may be the MIBs issue. So can any one tell me from where I can download the MIBs for the same. Does these devices compatible with OpManager? Awaiting for your reply... Regards, Jayesh
Exchange 2010 SDP 8
Good day, We've switched to exchange 2010 as our mail server and from this moment we are experiencing very slow perfomance in the situation where SDP sending email, on all other everything is ok. Can you suggest me where the problem can lie?
hide requester name column from all requests' accounts
Hi all , Excuse me , is there a way to hide requester name column from all requests' accounts that apply from admin screen I know how to hide this column but i have above 500 requester , it's not logical to edit all these 500 !! Any idea to do something from admin side and apply to all ?
Creation of Techncians and non-login technciians
Can we have a list under technicians tab in such a way that it should show us technicians and non-login technicians seperately. Due mixture of both of them it is difficult to view who are technicians and who are non-login technicians. I have came to know that multi-level aprrover is in future release, so that multi-level should be in such a way that higher level approvers should come to know who were the previous approvers with there comments.
MySQL Query reports
Hi, we test demo and want to receive reports: 1. Time of reaction 1th line a) Assigned time - Created time SELECT YEAR(T.Date) "Year", MONTH(T.Date) "Month", MAX(T.Time) "Max", MIN(T.Time) "Min", AVG(T.Time) "Avg" FROM (SELECT FROM_UNIXTIME(wo.CREATEDTIME/1000) "Date", (wos.ASSIGNEDTIME - wo.CREATEDTIME)/1000 "Time" FROM WorkOrder as wo inner join WorkOrderStates wos on wo.workorderid = wos.workorderid T group by 1,2 But the report not correctly. b) Completed time - Resolved time, but Resolved time
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