Request does not fall under your permitted scope. So you are not authorized to update the same
when i send request by mail it dose not appear in my My Requests (web area ) how can i to gather the both - mail Requests and web Requests
Survey cant open,
When i closed a request, automatically sending client survey with e-mail. Bu i try to open survey link on the e-mails, i m getting the below error; message Invalid path /SolutionsHome.sd/sd/SurveyDetails was requested description The request sent by the client was syntactically incorrect (Invalid path /SolutionsHome.sd/sd/SurveyDetails was requested).
Can't run SDP on Linux box
After install SDP 8009 on linux box it works in first run, but if it stoped it doesn't works. Please help
Inaccurate "Processor Name" in Assets Report
Now that we've finally updated to SD 8.0 Build 8009, we're testing out the Asset Inventory module. One of the things we've come across is that the CPUs in some of our modern HPs like our HP DC5800's with Core2Duo being reported as Intel Pentium III Xeon processor and HP 3130Pros with Core i5 being reported as Intel Pentium II processor. Clearly this isn't accurate. However, one of our HP laptops that has a Core i5 in it DID get reported properly. There's a few other fields that aren't
Loction when buy license OpManager
I want to buy license for OpManager 250 devices. but i dont know mean of "location" in FAOs "Can I buy a single 250 devices OpManager license and monitor in two different locations?" my customer'network has 2 site in 2 different city . in this case, this calls 2 different location? Location mean int IP range or geography.
7704 - Inline images not appearing from some emails
Hi, We're seeing a problem which we expected to be fixed in this version. In all instances, emails from one of our clients which include images within the body of the email are not being displayed. I've done some investigation and discovered that the images are not being stored in the inlineimages\WorkOrder folder and that the HTML in WorkorderToDescription is storing the image in the following format: img src="cid:92afbefa-cd8e-49ee-966e-5d5980881b19" For incoming emails whose inline
SDP - New Incident - Select Assets - Add Column Customizer option
Hi, When using SDP, I've noticed that when a user creates a new incident and tries to select an asset, corresponding with the incident, only Asset Name column is available for view. I find this very confusing, as if Asset Name is just a general name with a running number (in my case barcode scanners are named TZ-BSCAN01, TZ-0BSCAN02, TZ-BSCAN03 and so on) it is impossible for the end user to figure out which one he needs to select (in my configuration, assets are assigned to a department, rather
SupportCenter report- timespent and request in same report
Hi All I want to take a report, its should be contains support rep column, subject, account status, resolution ,time spent, timespent enry columns in a one report is it possible?
Duplicate requesters / users being created
Hi Everyone, I have found some weird issue for our install of Service Desk 8. We have a domain, we'll call it domain1, that is setup to allow active directory pass through. All of our requesters were imported from it when we were using service desk 7. Their domain shows domain1. Now though when a user submits a ticket, it creates a new user rather than using the existing requester. Example of an existing requester: First Name: Example Last Name: User Username: EUser. Domain: domain1. Email address:
NFA stopped working
I have been using NFA on this server for a few months now without any problems, but today I found that the web page no longer loads. The service is on and nothing has changed on the server (that I know of). What can be done to troubleshoot this?
SLA deadline set for the end of the next working day
Dear ManageEngine, Our customer would require to be able to set a SLA not in hours, but with deadline set at the 1800 of the next working day, whatever is the time of the request opening. Thank you
Binding software license to workstations
How can we bind an added software license to an existing workstation? Or is it possible? Thanks for your replies. Deniz
Agent won't stay connected
On some of my Windows Server 2003 devices, the Desktop Central Agent keeps losing its connection to the Desktop Central Server. It does connect some of the time, so it's not an issue of the port being blocked. As far as I know, there are no other services trying to use the same port, either. Do you have any suggestions on how to troubleshoot this? It's becoming a problem for patching. Thanks! -Chris
CMDB Report of network devices
Hi, Please provide a query to get the details of network devices.We are having a report to get the details of workstations and servers but there is no report to get CMDB details of network devices.Please help to sort it out.
Job Schedule
How can I schedule a job/installation/windows update to run between specific window? I want to schedule something it should run only at night times not in the day. If some one working on a laptop and take home at night it should not run the job for him when he plugs back his laptop next day. In advance Thank you and appreciate your help!!
Administration interface stops working
I'm running the latest version of OpManager (fully patched) on a Server 2003 server. When the OpManager service first starts I can access the administration web interface with no problems, but after it's been running for a few hours, I can't view it through a web browser anymore. I've tried backing up the database, doing a fresh installation of the software, and restoring the database, but I get the same problem. Email alerts continue to come in, so I know the server software is still running. I
Changing "Registered To" field
Is there a way to change the Registered To field within Desktop Central. I suspect it get the name from the local admin account that is created during installation of the O/S. Some of my colleagues have used random names which are now appearing in DC and I would like to change them to something more meaningful.
Notification templates content variables
I want to use two variables in close request notification template please help me 1 . Date and time on which request was resolved. 2 Date on which request was closed by system automatically. Template is as under was resolved by ICT department on ????????? , the Work Request has to be closed by Requester within two days. Accordingly, system has automatically closed above mentioned Work Request on ?????????? . Please help.
Desktop Central 7 Core Server Service Starts and Stops
We applied the latest service pack on Friday, and since then, the server Event Viewer shows that the Core Server Service keeps starting and stopping. Also, the Web Console fails to load, get Service Temporarily Unavailable error. This is the 2nd time this has happened with a service pack.
Query for specific technician response performance
Hello, I've been asked to pull a report on how quickly a technician is able to resolve/close (or reassign) tickets that have been assigned to them. Specifically, the requirements need a report broken out by technician that provides the total number of tickets for the last year and what percentage of those tickets were either resolved, closed, or reassigned within 24 hours of that ticket actually being assigned to that technician. I'm not too interested in when the ticket was actually opened, but
Response time SLA also for Service Catalog Tickets
Dear ManageEngine, Our customer enquire about the reason why you cannot set a response time SLA in the service catalog, but only a resolve time, while you can set both in a normal ticket. Thank you
Link domain email address to account
Is there a way where you can add a domain name ex. @xyz.com to an account so when you receive an email job request it automatically links it to the account instead of adding every single account like name@xyz.com? The problem is that everytime we receive an email from a new user it doesn't go the the account until we don't add it and it creates a mess. Any thoughts?
ManageEngine Desktop Central Server 7 Service
After applying the latest service pack for Desktop Central 7, the Web Console fails to load and the ManageEngine Server Service keeps starting and stopping. This has been happening since Friday night after applying the service pack. Any help would be greatly appreciated.
ADSelfService Plus 4.5 SP 4.6.2 Released (Build 4502)
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4502, an improvement upon all its previous versions. Enhancements: Field Validation such as 'Phone Number', 'E-mail Address', etc are now available in Self-Update Feature. Enabling/Disabling photo updation option in ‘self-update’ feature. Enabling/Disabling photo display option in ‘employee search & organizational chart’ feature. Custom Attributes now included in Employee Search. Notifications
I cannot start PMP Agent on Debian 5
Hi, I have installed the PMP Agent package in a Debian 5 system, but i can not start the agent. It does not give me any errors (as far as i can see). System: cat /etc/debian_version 5.0.7 I the '/var/session/bin/MonitorActivities.sh' script i needed to change the location of the 'id' binary: USERNAME=`/bin/id -unr` to USERNAME=`/usr/bin/id -unr` /etc/init.d/pmpagent-service start Starting PMP Agent .... started! /etc/init.d/pmpagent-service status PMPAgent is not running. Are there any extra packages
Service desk redundancy
Hi, we would like to deploy service desk plus 8 into production. To do so it would be important to have redoundant configuration, with at least 2 front ends e 1 or 2 back ends. Where can i find information regarding to accomplish that. Thanks
forgot administrator account
Hi, please help me ! i forgot the administrator user name and password ... just one admin have full control . please help !!! :(
Error while adding server in AppManager
Dear all, i have issue in AppManager, when i adding some server to AppManager, i get my browser is blank page, it is some condition when i add from other browser (Modzilla Firefox and IE) any solution for this issue ?? Thank you, Rio Setiawan
7704 - Portal login error page layout
Hi Support, When a user attempts to log in via the Portal and gets their username or password incorrect, the refreshed page (which informs them they've got their credentials wrong) isn't laid out the same as the initial login page. This wouldn't be a huge problem save for the fact that the login box can 'disappear' if a user's screen resolution or browser window isn't big enough. Cheers, Andy
Audit logs backup ..
Hi, I want to take backup of audit logs which have reached upto 238939. Is there any way to take backup of current log files and regenerate empty ones to use from now onwards? Regards, Farrukh Khanzada
how synchronous remote system?
HI The password in remote system change how synchronous? can you help me?
When will the dashboard be fixed?
Currently I can choose to have a specific dashboard for my domain controllers or SQL servers, or I can have them in virtual devices and monitor their VM info. What happens in cases like mine where we have virtual domain controllers and SQL servers and I want to monitor VM info and server specific info using the dashboards?
Monitor "Cache Hit Ratio(SQL 2005 Server)"
Hi, The SQL Server monitor for Cache Hit Ratio contains several instances. I am looking for the source and information for the instance "SQL Plans". Does someone has some sort of documentation or information and a recommendation for a proper Threshold for this counter ? Thanks in advance Karl
how to set default page "customer portal site"
Hi, Can we set "customer portal site" for default login page. I mean , when i enter the browser http://zoho.domain.com it must be redirecting to http://zoho.domain.com/customerportal
Disk I/O Statistics not displaying graph
Monitoring disk I/O statistics of a RedHat Linux host and the graphs do not display. I get a message from the AppManager "There is no data available at the moment", however, AppManager is polling device I/O information. What must be done to display I/O statistic graph, and be able to pull up I/O trending data over a period of time?
Some templates issues
Hi, I've been working with templates and i found some issues. 1. As we do not use the assets module, i cant hide workstation id from the templates 2. Is there any option to set another template as "Default request" or hide this one into the "Self service" portal? For now, I want to reduce to only 1 option the templates number Thank you Regards, Javier
Business Rule Issue
Hi All, How can I set a business rule that a new request related to a particular category move automatically to a related site. Quick response will be appreciated....
Software Inventory - Adobe Reader Version 5 vs Adobe Full Version 5
I'm really hoping someone can suggest a solution to prevent us from having to go around an manually touch over 800 computers in many different States. I know Adobe Version 5 is an older version of Software but some of our instrument software is older requiring us to keep it around. The Problem: When a computer is scanned and it has either Adobe Acrobat Reader 5 or Full Adobe Acrobat Version 5 they both show up as "Adobe Acrobat 5". We have no way to tell what is the Free version of the software
Retrieve technician information + dashboard
Hi , I have two questions, please First : if i log in to my account as a technician and i start order a request my information not auto retrieve from Active directory ex : " my name , my department , my job title , ....... etc " in this situation i need to enter it manually . So, how it can auto retrieve ?? Second : i would like to view dashboard in way that actual reflect our requests . ex : from dashboard i want to view how many requests are closed , opened and still pending . thanks so much
Notification by mobile
Hi, is there a way to notify the reqeuster by SMS when his ticket colsed ( his mobile number that are saved with his information ) .
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