Temperature for Cisco devices.
I notice that there are no monitors associated with the cisco devices that I discover. Eg. Cisco Router 1841. I would like to know how I can obtain the MIB/OID to monitor the temperature. Please kindly assist or advice. Thank you very much. Cheers, Andy
List of emails sent
Hi, Is there a way to see a list of emails sent? or bcc all emails to a particular email address? I just wanna monitor what my agents are writing to our customers. Thanks Nobu
Exchange active user account?
My Exchange dashboard view active user account only show N/A but other info is ok.Did i need to enable something to get the value?
Change Workflow in Roadmap
Hello, I am really looking forward to your work on the Change WorkFlow in your Post 8.0 Release roadmap. I am curious about your plans for that though. Will you be providing the ability to customize our workflow and to have multiple workflows? Let's say that we have two different planned workflows: a software development workflow and a IT infrastructure workflow. In the software development workflow we would have stages such as Planning, Change Management Reviewed, Development, system Test, User
Partition Details of the Device(%) not working
I am unable to get the partition details working for any of my servers. Disk space used and free, both in MB and GB is working fine, as well as any other WMI counter. I am currently running OpManager 8 build #8723. The DB was migrated to a new MSSQL server and the OpManager server was migrated to new virtual hardware, following the migraton steps outlined here. Anything that is known that is going wrong? -Chris
Linking of requests
I love the new feature of linking requests, but think it could be slightly better. While in a ticket you can of course link tickets to the ticket thus making it the master ticket. But linking tickets to the 'master' ticket isn't as easy. My idea is this.... perhaps have a menu item to 'link ticket to master' and this will bring up all master tickets that have tickets linked to it so it is a quick step to link tickets. Another idea to build upon this would be perhaps to have the option to either
API to list all requests
Are there any APIs to list all requests? If yes, where can I find the details? Many thanks.
PO Status Changes
Good Afternoon, I had a question about issues with some quirks I was noticing in the Purchase Order section. It seems that if that I change anything inside an approved PO (whether it's just a note saying it's been purchased, or whatever), it changes the status of the PO to "Pending Approval." Is this the case? It would be nice if we could make it so that when only things that are "required fields" get changed, it needs to get re-approved. I think that would encompass most important things (PO
Adding a Requester...
Quick one - I've got Technicians assigned to a custom Role, which allows them to create Requesters, however this function is not available from the "Quick Actions" menu. Can I make that option available, or should it be there already?
Using Gmail for Notification in OpManager
Is there a way to use gmail as the notification server since my company does not have MS Exchange?
WMI failing in UI but not on command line
I'm trying to set up WMI monitoring on my Windows 2003 & 2008 servers. Credentials for WMI test successfully, but when I try to test the monitor I get "The Monitor did not respond to the test request". However, when I run "cscript cpu.vbs <hostname> <credentials>" from the command line of the OpManager server it works perfectly. This is not just one or two servers too, this is all of them I can't get a single WMI monitor to work. All firewalls are disabled and OpManager version is 8723, Any ideas?
Not properly detecting SQL Server on Virtual Device
When OpManager detected my Virtual Guests, some of them are MSSQL servers. OpManager does not however display all the counters associated with SQL Server, opting instead to display the Virtual Device counters. Is there a way to get these counters displayed? Thanks! -Chris
How to show the particular device's icon image in List View?
Hi All How to show the particular device's icon image in List View? Our device type has a like 'Juniper' and Juniper.png image is stored in <OPM Home>\webclient\common\images\dhtmlTree folder. And then, I restarted OPM Server. However, this device's icon image is unknown. Thank you in advance. Ko Young Suk.,
daily statistics ( KPI ) - cron job?
Hello For performance statistic purposes (KPI), I would like to run some SQL statements in one (or more) queries in order to build me a table with history data like backlog per end of the day number of incidents created on one day number of service requests on one day ...History data with number of <request type> per day is easy; I can get this history directly via SD+ reports. What about my backlog statistic? How could I generate a history statistic on the backlog per day? Should I do a daily SQL
Ability to create an internal SR (Collaboration Request)
Hi ManageEngine, We've noticed escalations works pretty well. But there are some cases where the original Support Representative should keep the ownership of the Service Request while having internally a college helping him. Let me describe this situation: .- A customer (contact) open a SR. .- The Support Representative assign it to himself. .- After the initial troubleshooting (1st and 2nd line) he realizes he needs to escalate the call to a backline engineer. But this last one, shouldn't have direct
Technican Notification Mails
Dear all, we have in use ServiceDesk Plus Version 8 Build 8010. We have one major problem. We´re two technicans and get no notifications about new requests or else. In the configuration i see the following that the the technicans are not in "" (see screenshot) Please help. For more informations please contact me. Greetings Boris Bäckler
Re-mapping fields in Active Directory Import to SD+?
Is there a way to change the AD Field Mapping "Office" field to SD+ "Sites" to the "Company" field in AD?
UI Skinable or brandable
Is the UI Skinable or brandable?
AD Domains and Login **URGENT**
I just run the upgrade from 8.0.09 to 8.0.10 and now there is no domain option in the login. I do not know what (if anything) the admin password would be as I inherited this system only recently. No one can log in. We are running Domain Sync but not Domain passthrough. Brett Bridger
Reply or Forward a Ticket by SDP mail command
Hi, How can I Reply or Forward a Ticket using SDP mail command? Thanks
Data Import
Is it possible to import data from a different system into SupportCenter? Like an import utility or something.
New Install - Web Console hangs at waiting... ?
Hi, Just installed on two separate Windows 2008 servers running on VMware ESX 3.5. Install appears to run OK but when I go to the Web Console it just hangs at Waiting and never loads? I do not see a website in IIS (is this normal?) :( What obvious item am I missing? Thanks, Bill
Opman Notification
Is there a way for Opman when sending text emails to Phones or SMS messages i think they call it, to have them all appear in on thread for a single issue, like the trouble and clear all be in one thread vs having separate? It seems to generate way more message strings than necessary. -Jeremy Mayfield
Version of Tomcat bundled in SD+ 8?
All, I need to provide information regarding the web server used by SD+ version 8. We have SD+ installed on a VM running Win Server 2K8r2. I understand SD+ is bundled with Tomcat. How can I check the version? Thanks in advance! Thierry
No data for CPU Utilization (Linux) - CLI
Hi, CPU utilization for Linux server using CLI does not return any value. Looking at HostResource.xml file, the command to get the CPU utilization value under "Linux" poll is top b n 1 | grep 'CPU[0-9]* states:'. I run this command directly in the server also doesnt have any value. Therefore, i guess this command need to change to cater the actual value. -- Regards, Anandharaj System Engineer (Unix / Linux)
Email Alerts Not Working
I am on Opmanager Version 8723 and when servers or equipment miss polls I never receive an email alert even though I have it setup in the notification profile. Thoughts?
Problem with Run command on Alert
Hi, i have a .vbs Script that need an argument via command line, if i test under CMD works great but when i put the .vbs file in the Alert Profile and put the argument via the argument field the script not work. Can you help me? Thanks in advance
UK partner?
I've used Servicedesk in a previous role and I'm hoping for approval to implement in my new company. I'm pretty sure that we dealt with a UK based company previously but I can't seem to find anyone on your website - do you no longer have a partner here? Thanks
Total record number when viewing report differs after exporting report
Running SDP build 8008 I run a report on our survey and get total records 74 However when I choose to export to excel and open the excel file it now says total records 134
Bogus Domains in Login
Ever since we've re-established our link to AD (AD Authentication is on, Pass-through is off), the login screen has two additional domains listed that we do not use. in addition, there is no "local" option for those requestors without a domain to use. Is there soemthing that can be done? Thanks in Advance Brett Bridger
Squeeze Bootflash Script false postive
I am running a script to squeeze the bootflash on Cisco Routers. The commands run and squeeze the bootflash. The device expert reports that the script failed. When I look at the execution output it worked. Below is the script. Do I need to add anything to state the script ended? Any help would be appreciated. Thank you <command prompt=']?'>squeeze bootflash</command> <command prompt='confirm'></command> <command prompt='confirm'></command>
Merge two instances of deviceexpert.
We have two copies of device expert running and we want to consolidate on one server. How can I export the inventory from one of the instances to import into the other running instance? Both servers have separate inventories at this time we just want to merge the two.
Top Interfaces by Traffic Rate?
Hello friends! I am need to have Top Interfaces by Traffic rate in my Dash board.. How can i do it?? Currently the options available are allowing me to only add interface by Bandwdith (which means interface banwith like 1G, 100mbps etc) or Total traffic count. I just need to have top interfaces by their current traffic rate.. any ideas??
Report Request - Number of Tickets per Site
I am looking for a report that will show me how many tickets were opened / closed per site for a given period (LastQuarter, LastWeek, etc..). It would look something like the following: Site Name: Opened: Closed: Within SLA: Exceeding SLA: Site #1 125 75 73 9 Site #2 9 6 6 0 Site #3
Delete Hidden Scheduled Tasks
Hi Trying the latest demo of Support centre Plus, Prob in scheduled reports I created few scheduled reports in administrator account. Deleted few . Made some changes and created new ones. Now prob is that I rec both the older ones and new ones. . Got query on one of your posts to find out who is the owner of all reports. Found that all are by Administrator. The screen shot is as under. How to delete these unwanted ones. Regards Vishal.
HTTP Status 500
I have installed NetFlow on my linux server under root and it looks like it is collecting successfully. I can log into the app using http://[IP]:8080 and when I click on the "One Min Graph" on the Interface View then there is a Java error shown below. Also when I click IfIndex# interface nothing is displayed. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException
WBS in Service Desk?
how do i create a WBS within Service Desk? I have a request and want to add many tasks underneath it and assign them to other technicians and then report out. HELP
Professional Noob here! please help me :(
Hello i buyed the opmanager professional version but i am not able to make it work :( ...i followed the tutorials but not able to grasp anything i did what the tutorial asked me to do..i entered the ip of my own pc to see if the software works but nothing happens. it shows discovering devices, it gets the name of my pc but not able to show processes, software installed and all. memory and disk utlization graphs dont work. i started the SNMP service in my windows 7 32 bit edition but then also no
Ajax error in Asset tab
Hi, We have little less than 2000 asset registered at the moment and we'd like to add more but an annoying problem is getting in the way. When we click on any link within the Asset tab (like for instance "Workstation(s)/Server(s) Detected") i get the following error in a popup window: Error while fetching ajax response : Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIXMLHttpRequest.statusText] This happens using Mozilla Firefox and has been replicated on multiple computers.
Change CAB request
When a change request has been sent for Recommendation and all the cab members has marked them as recommended it should change the status from "Requested" to "Recommended" automatically.
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