technician permissions
hi please i want to ask if there is any possibility to prevent technicans from modifying tickets except changing the status of the ticket to "resolved" only because when i check the box "Resolving Request" i realized that the technican will be able to modify most choices in the ticket so please advice and thanks in advance
Export to anything but pdf
When I try to export the list of non-registered users, some of the email addresses are getting cut off. It does not happen when i export to pdf, but i need it to export to csv. Thanks, Patrick
Known issues
Hi Gabriel, Can your team provide an area of this forum for use only as a list of "known issues" and solutions in whatever is the current version of Opmanager? There are a number of issues that have happened or continue to happen in 8720 and 8721: Corrupt threshold.conf resulting in lost thresholds Vmotion causes notification profiles to be deleted High cpu in java.exe caused by cscript.exe High memory usage caused by java.exe Multiple instances of a server in list view Gaps in reporting, missing
Checkpoint invalid firewalls.
Hi, I've just started using firewall analyzer but have an issue whereby it's picking up ip addresses as firewalls when they aren't. When i log in now it tells me i have 5 licenses but 39 edvices. In reality i have 5 checkpoint firewalls running NGX R65 with an LEA connection setup to autoforward on the logs and have configured any entries which were log to be account now. Am i missing something obvious. The pop up when i log in is a pain but more frustrating is that the non licenses firewalls appear
Phone number field validation
Really nice! I wish to validate the phone number but some people have an extension. So I tried format xxx-xxx-xxx Ext xxxx but it sees the x in "Ext" as a number field. Any thoughts?
linux auto start script for servicedesk
hello, I was wondering if there was a script available to be able to start servicedesk on boot for linux thank you Naynesh
SDP - Keep X Automated backups
I would like the ability to configure the automatic backup feature to only keep X number of backups. This would be independant of the schedule. My case: I run backups weekly. I really only want to keep 2 or 3 around. Currently, I have to go periodically and prune backups I no longer need. I would like SDP to do the cleanup for me and have an option to keep a certain number of backups around.
Service Desk Plus on Hosted Servers...
Can I use ServiceDesk Plus on hosted servers? I have my web hosted on host monster and i want my service desk to be hosted there. is it possible...?
Evaluation of DeviceExpert is rocky so far
So far in our evaluation we are seeing lots of problems with the backup scripts not grabbing the correct files from various devices including F5 BigIP and Checkpoint Firewalls. On the F5, you are looking for a file that does not exist and on the Checkpoint you are backing up a single file that is not complete enough to restore a failed firewall. Is there a way to directly access the config scripts to fix them?
Firmware Version OS Version of HP Procurve do not update
Hi We have a problem with all our HP Procurve switches. If we upgrade the firmware version of a switch in the "Firmware Invetory Report" is still the old version. Is there a way that NCM automaticaly update the release of the firmware. If you have any further question do not hesistate to aks me. Kind regards Livio Schirru
Customizing look of alert emails
Is there a way to change the look of the alert email generated by the monitoring software. If possible I would like to have two separate styles. The current one generates a title, message, and alarm details with a link to the login page for OpManager. What I would like is to be able to send the default email to the IT Staff, but also customize a second style of email for the others that would be notified of any network errors such as office heads and supervisors. Where are the files used to generate
Quick Time Error
Dear All I am new Desktop Central user and I need your help to solve my problem. Actually I am trying to install Quick time on my 2 clients system, Scenario is this Server windows 2003 EE client windows xp sp 3 tool want to install Quick time file is exe type. Note: all machines are virtual machines. I am trying my level best to install the quick time, i am successful in installing, however when i try to run the quick time program
Network problem on DC Server
Hello! I have this kind of strange problem on the pc/server I am running Desktop Central on. Every night/evening i shut down the network. And yes it is the DC that is the problem because if i stop the service and kill the DC process it runs fine. So what i have to do now is to restart every morning and its is not so good because i run some other programs on it that i want to have running all the time... The computer is a regular pc with W7 Prof on Anybody has a idea on what to do???
Specific Office Application usage report
Hello, I want to know if it is possible to generate a software report based on usage of specific Microsoft Office applications (Word, Excel, Outlook, etc.) as apposed to just "Microsoft Office XP Professional" I wish to generate a report that shows which users frequently use Microsoft Access and which ones do not. Cheers, Kevin
Patch Scan does not reflect applied patches accurately??
Machines to which patches are applied are rescanned and still showing that the patches need to be applied? Any clues why this would be happenning? I thought it might be because the patches were irrelevant (ex. Office 2010 when we only run 2007) but it was happening with windows updates as well. Anyone else experiencing this problem? We are on DC version 70203 for Enterprise and this is occurring in a remote office. Thanks, Gina & Kelley Sequoyah Regional Library System
Customize the calendar
To be able to customize the calendar in the report section to choose the days ex: be able to customize availability report for a period of time excluding holidays and only working hours are there (5 days).
Conditional Access to Set Certain Priority Levels
We would like to see a feature where we can define a priority level and specify that the priority level can only be set by say users with the SiteAdmin role. There are cases where we do want to be able to assign a request a longer than usual SLA but we want to restrict who has the ability to apply this SLA so it is not abused.
Problems with siemens tc35i
Hi His it possible to connect siemens tc35i with opmanager for sms gateway? If so how to do it ? Because i have always this error "Modem is not connected properly. Check your settings!" But i can access it with putty. Thanks Rui Barquina
How to map a Z drive using AD Manager Plus
Dear All, How can we map a Z drive using AD Manager plus Drive Z Directory \\EMC-SAN\STD Thanks, Anil
Setting mailbox rights for Exchange 2007
Hi, the 'Set mailbox rights' screen allows permissions to be assigned to a user but it it states on the sceen that it 'Applies to...Exchange 2003'. (http://www.manageengine.com/products/ad-manager/images/set-mailbox-rights.gif I want to give someone READ permissions to a mailbox on an exchange 2007. Can this be done?
Recursive selection of OUs
Dear Support, our AD has a very big OU structure. If i want to select the OU for a helpdesk technician it is not possible to select a OU with all his sub OUs. It should be possible to select a OU recursive and then i can delselect some sub OUs. Is this scenario possible? Thanks and Regards, Benjamin
Mail To email address used to create request
I need to find out what Mail To email address was used to create a request. Where in the database is the Mail To email address used to create a ticket stored? Thanks! Frank
"Unable to fetch technician details" after server migration
Dear all, after a server migration everything looks fine and working on the first view. But there is one issue - when I want to edit a technician I got the error message " Unable to fetch technician details". On the old system from which the database backup was taken everything is fine and working. We are using Build 7602 at the moment. Any ideas how to resolve this issue? Thanks, Heiko
Is there a way to show dashboard by groups?
As we have numerous groups that are managed separately, we would want to have dashboard only show stats per group and not overall.
Data Clean up and Archive functionality
I have been trying to clean up our groups and categories and as you know I have to get rid of all uses of a category or group before the system will let me get rid of a group or category. <complaint> groups do not have the 'mark for no further use' functional deletion that categories have </complaint> It was suggested to me that perhaps by archiving all old tickets prior to the categorization and group refactoring would allow me to delete the unused groups and categories. Will this work?
SD WebSite Publishing
Hi! I have a SD web-site that was working in the internal network with the name http://mo-help:8080 Now I want to publish it with more friendly name of http://sitename/servicedesk/ I want to use path not alias (i.e. http://servicedesk.sitename) in my publishing and need to publish it via 80 port nor 8080. Port forwarding I can make with my ISA server, and what about path of the web-server?
Problem added link
It happens to me with some equipment on my network, when I insert the link between two devices shoot me one of the two equipment. How can I fix this? thanks
Is there any agent required for op manager to monitor client performance?
Does op manager need an agent installed on the client server to monitor disk space, memory utilization etc?
updating error
hi i am having a problem when i am trying to upgrade servicedesk plus from Build 8007 to Build 8010 the problem is that when i import the ppm file from the updatemanager.bat the prosses immediately stops and then a message appeard :"error occuerd" without telling the reason of this error so please assist me with this problem urgently and thanks in advance regards
update error
hi i am trying to upgrade servicedesk plus from Build 8007 to Build 8010 but when i am importing the ppm file to updatemanager.bat the upgrading immediately stops with message :error occured without telling the reason of this error so please assist me with this and thanks in advance .
Windows 7: Asset Scan does not work
Hi, I changed for testing my computer from Windows XP to Windows 7. Since this moment, the asset scan does not work any more and reports back DCOM problems. I have tried moreless everything which is posted in the forums, but it seams that no one is using Win7 with Service Desk Asset scan yet. Dos anyone has an idea, why the scan does not get through? by the way, manual scanning does work and reports it's result back to the SD-Server. Kind regards Thomas
7704 - Automatic contact registration doesn't notify support reps
Hi guys, I've spoken to Arun on the phone about this but I'm raising it here for everyone's awareness. We've recently enabled the option in the Client Portal to allow new contacts to automatically register themselves in the system. This seems to work fine with a single, fundamental, flaw: Once they've been through the verification process nobody in our company is notified that they're effectively waiting for us to give them a login!! This makes the functionality almost
Mobile Client: missing features
When accessing the Service Desk Mobile Client from a Blackberry, I am missing a couple of things. Would be great to consider them for a future release of SD+: Login form login credentials are not being saved - takes much time on a BB to enter all information over and over again if there is only 1 domain entry in the domain-menu, it should be selected by default if there is a domain present, the checkbox "Is AD auth" should be checked by default Request details It's not possible to view the conversations.
API key generation for usage with REST
I would like to add and view requests via the REST API. Unfortunately I'm finding the lack of information and examples a little frustrating. In Admin -> General -> API, under the Rest API tab, it states that "The API key is generated under Admin -> Technician." Unfortunately, that location does not exist. Its closest match is Admin -> Technicians. I don't see anywhere I can generate an API key though. Can anyone please help me find generate an API key?
Software management pack to add to your SCOM 2007 environment
OPManager is running in my company for past one year. As a part of NMS consolidation project we require software management pack that we can add to our SCOM 2007 environment, just as Solarwinds is now supporting. Kindly acknowledge by when this pack would be available to integrate OPManager in our SCOM?
Can you provide me with a clear backup/restore plan please?
Hi, I've been looking at the help documentation - EventLog Analyzer User Guide (http://www.manageengine.com/products/eventlog/EventLogAnalyzer_UserGuide.pdf) I want to make sure that I am taking a sufficient backup to be able to restore to a new server if the current one ever crashes. I'd like not to backup anything that is unnecessary. Please confirm that the following folders are all that I will need to restore successfully to a new server if necessary: a. The folder, 'MySQL' located under
System Log Viewer 404 error
When I go into the system log viewer I see 10 items i the list by default. However if I try to change the view to a longer list of items or if I try to click on the next page button I get the following: 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. What causes this. I assume the system logs are somewhere in the db and since I can see the current 10 why would I get this error?
Sharepoint 2007 Webparts
Can anybody tell me if there is any basic integration with Service desk and Sharepoint 2007. I have looked at the forums and there is posts going back to 2006 in relation to this but nothing in the last two years. I basically only want to show users ther Pending, Completed and All Requests only on the sharepoint page and when they click to look it goes into the service desk portal. If there is not a webpart is there any view in the database (MS SQL) I can call. SOmething like this would be hughly
Attachment not properly saved
I tested the 7704 build but the following bug, reported as fixed on 7702 it is not. SC-5937 While saving the drafts, attachments are not getting saved properly. When a reply with attachment is saved manually or automatically the attachment is deleted (you can see the file icon with 0Kb size) and most important, when the reply is sent the file in attachment is not present. Please fix this as soon as possible. Is it possible to disable the autosave function?
In Assets name of the PC changed with its IP
Hello! Please help me with following issue. Sometimes (seems at every weekly scan), I see that some PCs (5-10 out of 100) in Assets are changed its names from "pc1.domain1.domain.local" to "<ip_address>". This event is written to the history of the workstation, but no reasons mentioned. Thanks in advance.
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