HOWTO: Remote Access

HOWTO: Remote Access

Hello Guys,

 

I'm kinda wondering. I am exploring Remote Control. However, i installed an agent a workstation, but nowhere on the detail of the workstation, i'm able to actually take over the machine. So i follow the path: Inventory, Workstations, i open the workstation detail, and i presume some button must be present there to remote control the machine... I cannot see anywhere anny link to take over the machine... I am the SDAdmin of ServiceDesk. Any suggestions on how and where i should see this 'link'.

With regards,

 

Sven

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