Hi, we are about to undertake an audit of our physical assets as recorded by ServiceDesk Plus and I have a question around how a product is detected as licensed/underlicensed:

 

Does SD only consider a PC underlicensed if it has the state "In Use" or will it consider it underlicensed if it is in any state, including user defined states?

 

Ideally, we would only wish to consider items In Use as requiring a license, not In Store.

 

Thanks, Ade.