Add Notes to ticket - how can we sort last updated ticket?
How can I sort the tickets with the dates of added notes?
If I select "email rep," only 1 person would be notified about the note. Is it possible to show on the Home Page that would display customized views like:
- "tickets with new notes added to Support Group tickets"
- "tickets with new notes added to Tech Group tickets"
- "tickets with new notes added to MY tickets"
This is a big problem especially when a ticket is closed, and if I add additional notes without notifying the (one) rep, there is NO WAY anyone else would know that I have added a new note.
Topic Participants
ztang1
SupportCenter Support
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