Temp profiles
2 out of 4 users when accessing servers with PAM, ended up with Temp windows profiles on the servers. Any idea why this is happening?
Not receiving confirmation mail
Hi, One of our customers aren't receiving a confirmation mail anymore. In the logging I found this: [com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[92]: Notifications for this request will not be sent. Because, it is either an automated mail or a bounced mail| What does this mean? How can I disable it? Thanks in advance. Kerim
Priority Matrix
We've had a priority matrix set up in SDP for a while now and it had been working fine until this new year began. This is what it looks like: However when we're either editing a ticket or creating a new one, the auto assignment of priority is working
Invalid TCP/IP Configuration after OS deployment
I encountered an issue on a system I had deployed where it was unable to connect to the internet or do any DNS resolution post-Deployment. I found that underneath the TCP/IP properties for both the WiFi and OnBoard ethernet that automatically obtain DNS
DAE Service does not start
Hello, I am using 12120 version. After about 2 weeks I saw no any messages during the last day. Messages are delivered correctly due to I saw Log Analyzer. I saw error - "Cached record limit exceeded. Kindly do the needful". I did everything regarding - https://pitstop.manageengine.com/portal/community/topic/es-cachedrecord-has-crossed-its-threshold-limit So I added more memory into these 2 configuration files and stop service via /etc/init.d/eventloganalyzer stop. Now I cannot run the DAEService
Change request status to on-hold while approval level add manually does not work
Hi, I set While a request is waiting for approval, stop the timer and set request status to on-hold in Self-Service Portal settings and some times use submit for approval some, it doesn't work and change status to on-hold. I think it's a bug. What should
Outlook Client Blocked on Mobile Devices
Hi all We were using Mobile Device Management through ManageEngine for a few months but have just disabled conditional access due to issues users were experiencing. Now that CEA is turned off, mobile users on Apple and Android are still being blocked
User access to portal
Hello all. I am new to SDP and I am currently in the process of building a lab environment consisting of a Windows server VM with SDP installed. Also, a Windows 10 VM client that I hope to have access to the portal. Problem: when I check the Alias URL
(12.0 Build 12006) SLA's not working correctly; causing customer concern!
Hello - We have a situation where a ticket is opened during business hours however the "Response Due" field is saying the response is due outside of business hours. Our operational hours are 8-6pm EST. We had a ticket opened at 5:47pm EST but the Response
Fetch data from API issue
Hi, I want to get data with call API from Mailerlite in Analytics Plus, but show me error: Error while reading the URL contents. Please verify whether the server (host machine) containing the URL is connectable. I checked URL in browser and attached screenshot.
Remote connect not working
Hi All, None of our agents are able to connect to remote systems today. When initiating a connection we get the "Unable to establish connection with the agent." error. Can someone confirm if this is a global outage? I cannot reach their phone support
Support menu
Your support menu is broken when calling +1 888 720 9500. There is no option for PAM360, and selecting 'other products' just repeats the menu, with no way to get a person. We paid a lot of money for this software with the understanding it included telephone
Huge error log generate by desktop central
Hi, I used Desktop Central v10.121375 and integrate with SDP v11.3.11. Already I have problem with error log that generate by Desktop Central. I don't know about this issue, but my installation drive insufficient space to store this logs. I attached
Firefox does not work when Agent is patching.
Hello to all, We are currently in the testing phase of Desktop Central but have a problem with patch management. We have enabled automatic distribution of patches for third-party software. However, if the user has Firefox browser open while it is being
shared request
I want to create a request and This request is automatically shared to several technician by the system But I have this error after Created requesting : Result : Failed Message : Invalid JSON format.
Expiration Notification - Access URL is not hyperlinking
Hello, We have configured our instance to send Password Expiration Notifications, however, it is not hyperlinking the Access URL in the message. Anyway to resolve this? We have used the macro %acessURL% in the message to populate the url, its just not
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings since last week. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings.
Oauth - Azure
When I'm setting up Oauth for EWS to receive email I get an "incorrect username or password" When I click save on the email settings - I can a M365 pop up box. I enter the username and password of the account I'm specified in ServiceDesk Plus - It then
link in email does not work.
Hi when we send a response to the user they get an email but the link in the page goes nowhere. This is because internal users must use port 8080 and external users we forward the request to 8080. How do we change the port to :80 so that internal and
email notification failed with o365
It was working before 2 days. Now all notifications failed. Approval not sent. telnet to smtp.office365.com on port 587 is working. Log file showing the following : ([com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[137]: FAILURE :Problem while
ServiceDesk Plus will not load
very good friends I have a problem update my SDP to this version 10500 Because I am migrating to another server. it finishes updating successfully but it doesn't load and i want to start the processes and it immediately stops them. Applying the run.bat
Error when creating request after update
After updating Service Desk from version 11.1.30 to version 11.2.00, when I try to create a request using the existing incident template, i get the error "invalid intput: submitted_by". What could be the problem?
Remove Dropbox integration configuration
Hi, I want to connect Analytics Plus to Dropbox. According to your documentation, we must first define an app on the Dropbox site, and then in Analytics Plus we must enter the client id and client secret information. At this point I made a mistake and
Patch detection from admin panel is broken
Hello team, since about the beginning of the month, patch detection via the admin panel is no longer possible (computer -> dropdown menu -> patch scan). Only the error message appears: SORRY! Something went wrong; Page is unreachable. Please return to
Since 10.1.2137.10 declined patches still visible under "Missing Patches"
Hi, with DC Update 10.1.2137.10 I still can see declined patches unter "Missing Patches" even if I use a filter to view only "Not Approved" patches. If i decline a patch under 10.1.2127.18 the declined patch where not visible in "Missing Patches" It doesn't
Clickatell text messages not going through consistently
Ever since we have implemented ADSelfService Plus with Clickatell text messages, the text messages from that service has been extremely poor. Sometimes but infrequently it works just fine but most of the time the text messages won't come or arrive so late that our screen times out before you can enter in the code. I have been round and round with support and Clickatell supposedly fixes something and things are better for a little while but shortly after things don't work again. This is very frustrating
Using APi to retrieve tickets based on Subcategory
Hello everyone - I'm new to ManageEngine and using the API. I'm wondering if it is possible to retrieve a list of tickets based on the subcategory? I've tried a few combinations using search_fields and search_criteria) but have not been successful. I'm
Email Notification "A new request is assigned to you" Remains in default instead of using modified template
You guys might be able to help me here because I am doing circles now and cannot figure this out. When a ticket is assigned to a technician, an email is sent. We modified all the templates under Automation / Notification Rules The email received has
SDP Cloud Technician Management
I manage an SDP Cloud instance with 260 techs. Managing that population is difficult and tedious. A couple quick problems: Unsorted technicians -- When assigning technicians to a group from within Edit Group, the Available Technicians are not sorted by
[SOLVED]Call custom API for Incoming Trigger Hang Up Event on Custom Telephony Integration
Hi, I want to integate SDP to custom telephony server. Make call API and pick up API is okay, but Hang up API not work and get error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4004,
Windows Script Host error after 10.1.2137.9
Anyone getting the attached error? Seems to happen only when a user logs in. This started happening after the 10.1.2137.9 update.
2 error codes, need explination so they can be fixed.
I have 2 machines, each with a different error message, both trying to be patched with the same patch that has been deployed successfully to over 1,000 other machines. machine 1 error: Downloading patch-products.zip failed with error code : 0 machine
Server saying it needs to be updated but is already latest
Hi, We have upgraded to 10.1.2137.9 to fix the vulnerability but the server is still saying it needs to be updated. We have cleared cache and even tried different browsers. Nathan
Apache version on Distribution Servers is out-of-date
I would like to bring something to everyone's attention as I am honestly shocked about this. As I am sure everyone knows, Apache suffered from a few critical vulnerabilities recently. Since Desktop Central and the Distribution Servers make use of Apache,
Technicians not showing online.
We have four technicians all logged in but each technician can only see them selves as online. Other technicians show as offline. I found a similar post from a year ago. https://pitstop.manageengine.com/portal/community/topic/logged-in-technicians-not-showing-properly
modify an asset additional field and all fields are wrongly displayed
Hi team, a customer said he just modified an additional field and clicked save, then all the customized fields are wrongly displayed now. So how can we check the cause of the problem and what we can do now to fix it? SDP build: 12000 the latest log <quote>
Access Denied errors after update to 10.1.2137.9.
Today, Desktop Central is not working. We put our ticket in a few days ago. I've also expeditated this, since we have been in down time for the last 4 days. When I restart DC server, the MDAC services never starts, or takes almost an hour. I've been
eventlog analyzer\server\tmp folder has millions of files
I was looking at where space was being taken up, and found that this folder has 23 million files and consuming 180GB. What is the purpose of this folder and can I simply delete these files?
ADManager Plus Custom Script Variable only passing first word in multi word attribute
I'm testing some custom scripts and when it is passing a variable that has more than one word it is only passing the first word. I'm testing this by piping the output to a text file. Here is what I have in the custom scripts field: PowerShell -ExecutionPolicy
NCM
Hello I am a user of OpManager 12.5.565 I have a problem with NCM I can't add Cisco Switch K 2960 can you help me with that.
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