Attachments to New Contract
You used to be able add an attachment to a NEW Contract at the time of creation. Seems we have lost that option and you are required to go back into Edit Mode to attach your file. Can you give us back the ability to add an attachment at contract creation?
Variables not available in Resolution Template
(Post relevant to ServiceDesk Plus build 9120) Hello Could you please add the variables box in the Resolution Template. Same as in the Reply Templates (see Picture in Attachement) Regards, Markus Inappropriate
in DC10.1.2137.9 user administration add role only shows step 1 !!!
in DC10.1.2137.9 user administration add role only shows step 1 !!! then I can't add any role, if I modify existing role again same issue
Trying to restore from backup after a failed upgrade attempt.
I was trying to upgrade my service desk install to the latest version, currently I am on linux build 9010, trying to stairstep to 9049 etc. The upgrade failed so I am having to perform a restore. I took a full backup beforehand. The database is mysql.
Desktop Central integration
I’ve recently upgraded our on premise ServiceDesk Plus installation from 11005 to version 12006. I’m now being asked to install Desktop Central to scan computers. I'm disappointed I can no longer scan using WMI and have to manage another agent on my computers,
Aproval Request Link
Hi Team, Can you help me, I tried to create aproval ticket but the approval link does not appear in the notification to the approver which makes approval by email difficult
Authorization to SD via LDAP
hi! the system is configured to log in via LDAP, everything works. a message began to appear that it was necessary to change the password, although the account was being used by the domain. How can I disable this message?
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
We could see multiple duplicate entries in our Manage engine desktop central console
We have performed the desktop central server upgrade recently. After which we started seeing many duplicate entries showing up in our desktop central server console with same host name, ip address and mac address. Kindly assist us on how to fix this
Last Logon Time is 0 for a few computers
Hello, I'm new to ADManager Plus, just installed a test version... I tried the AD Report for inactive computers but there are a few computers with just 0 as last logon time. From AD side there is a logon time in the computer object(s). Is this a bug/known
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
Ticket reply Notifications
When a Technician replies to a ticket the requester gets an email notification But when the requester replies, The technician does not get a notification This Option is Checked "Notify requester and Cc users when a technician's reply through email is appended to the request" Thanks
"Warning: Your database transaction log file size has crossed the threshold" since updating to build 11141
Since upgrading to build 11141 we have been receiving the following email on a daily basis. As you can see, the last log backup is recent and when checking the SQL DB, it shows that we have 93% free space. Our threshold settings are as follows: Is this
vnc connection
Hi. I am trying to configure the VNC connection in PassWordManager. When I am in the "Connections" tab and I try to make the VNC connection to the computer, the window opens but closes in seconds. Only the following appears in the log: "Retrieved by VNC
Upgrade from 11200 to 12000 failed
I'm receiving error when trying to upgrade service desk plus from 11200 to 12000, below is updatemgrlog0 file error log: 10/01/2022 12:57:52 [com.adventnet.persistence.migration.MigrationUtil] [INFO] : Going to execute query :: ALTER TABLE Lifecycle
Upgrading to 10500 fails
Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. 100% Completed [-] 98% Completed [/]ed [|] Uninstallation Completed The only difference: We're running on Debian
Can't login to Desktop Central
We are locked out of desktop central. The accounts where setup to send a passcode to e-mail when logging in. Our Exchange server crashed though and is unrecoverable. So we are not receiving any e-mails. Even the local admin account on that box requires
Problem with URL need at port 443
Hi, After upgraded my ME SDP to to latest build, Found that the URL I access with chrome need to add port 443 at the end in order to access the view with SSO. URL without the 443 port, it simply directed me to the view with limited access. May I know
Error editing GPO settings
Hello, When I try to edit a GPO by clicking on the "Edit GPO Settings" option, I get the following error: It happens with all the GPOs even the ones created directly from ADManager Plus. I can correctly do other actions like create/delete GPOs,
What does "The sensor is operating under critical or fatal conditions" means?
In OpManager. My ESX shows a critical error Hardware Sensor : storage - Memory - The sensor is operating under critical or fatal conditions. This may directly affect the functioning of both the sensor and related components. No idea what that mean.
Disposed Assets missing with filter 'All Assets'
In Assets, a disposed Asset doesn't show when the filter option "All Assets" is set. It has to be set to show only "Disposed Assets" for the Asset to show at all. This seems to be a new thing (with the new Filtering-system layout) since I've had no problems
[SD-98860] Full backups with multiple files not correctly removed after x days
Hi there, We have an issue that the full backups are not being cleaned up correctly according the backup scheduling. The tool only removes the 1st file of a backup and the 2nd file is still there. After a while a lot of diskspace is in use by not cleaned
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
DCNGINX Process / Network capped at 100%
Ever since upgrading to 10.1.2127.20 we've had an issue where the server goes full line speed on the NIC when deploying updates. Is there a best practice or a way to throttle the bandwidth via the application? It would be a bit difficult to control
java array size exceeds
Hi adaudit service stops after 5 times resetting and facing this error in every 5 minute: java.lang.outofmemoryerror: requested array size exceeds VM limit This problem happend after I just upgrade to 7050 I have changed the heap size to (wrapper.conf):
INSTALL ERROR
ALL LINUX version INSTALL error same problem. pqsql initilzation error. why is nobody interested? lot of create other people to tecket.. why not interested manageengine techical department.
Getting error java.lang.StringIndexOutOfBoundsException: String index out of range: -1 while running query report
Statement:- I am tring to generate report which contaiing only 100 characters out of description Query : SELECT "wo"."WORKORDERID" AS "Request ID", substr(wotodesc.FULLDESCRIPTION,1,100) AS "Description", "rrs"."RESOLUTION" AS "Resolution" FROM "WorkOrder"
Restore Backup
Dear All, We Have Manage engine Desktop Central and We need to restore backup when we restored backup stopped in screen cleaning up last 24 hour and not move Thanks
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
Update manager not working after update to 10000
Hello, After update to 10000 UpdateManager.bat not working. When I run UpdateManager.bat nothing happens. When I run .\scripts\UpdMgr.bat I recieve error: The system cannot find the path specified. Error occurred during initialization of VM Could not reserve enough space for object heap Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. What I need to do to resolve issue? Windows Server 2012, MSSQL 2008 Regards, Anton
User validation error
Hello to all, we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message: 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
Mobile Device Management Storage Encryption showing as "No"
We have a device and in the MDM reports it's showing as Storage Encryption: No. We do a recent scan in MDM just to be sure. We check the device manually (manage-bde -status) and it's showing as Bitlocker enabled, all looks normal, and in Desktop Central
Servicedesk Plus Ver12.000 REquest Upload Crypt excel file Faild.
After applying the build 12000, I can no longer upload a open password protected excel file when making a request. Please tell me how to resolve. When making a task or request, can't upload xlsx file with encryption and password. Same reason, pptx,docx
Attachments with ~ or _ or any special characters
Hi, I am on the latest version and changed the settings to include all attachment extensions but filenames with ~ or _ or any special characters do not come in the system.
Removing older backups failed
Hello, on version build 12000 backup is scheduled to be removed if older than 3 days. Backup folder contains 2 *.ezip files named *.part1.ezip and *.part2.ezip. After 3 days passed, SDP deletes ONLY *.part1.ezip file while *.part2.ezip file and folder
Requester Allowed to view
Hi. I have a question about "Requester Allowed to view" . Sometimes one Head of Department rule many departments at the same time, ho to make function works with "list" of departments. As example: Ann heads financial department, but she also works with
What happened to the ability to convert incident to service request button?
We used this feature a lot, but now it's gone. Why does this product continue to remove things that work.
Conversion to Service \ Incident
When we a looking into the manual pages we can find very helpfull function to convert incident to service and vice versa. https://help.servicedeskplus.com/requests/converting_to_service.html https://help.servicedeskplus.com/requests/convert_service_to_incident.html
Live Chat not working?
The Live Chat (with support) option isn't appearing in our Management Console today. And when I click on Support > Contact Us > Live Chat, nothing happens. I'm also having an issue with our Secure Gateway Server, but I'm assuming/hoping that's a separate
Next Page