hi there

recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known problem in build 10522? it was worked in 9.3 correctly

for example: i have service template named "port security" i set it just available to support group "Group1" but all technicians when go to template list could see it but they are not belong to "Group1"

why technicians is not belong to "Group1" can see this template in list and can open it?

i am using SDP MSP 10522 with MSSQL database

regards,

omid ghanbari