User validation error

User validation error

Hello to all,

we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message:

2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js
2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/jsencrypt.min.js
2021-09-07 10:00:17: HttpSecurityService: C: GET /ntlmv2
2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Login.js
2021-09-07 10:00:17: HttpSecurityService: C: GET /ntlmv2
2021-09-07 10:00:17: HttpSecurityService: C: GET /images/spacer.gif
2021-09-07 10:00:17: getDomainTrusts: Retrieving list of domains
2021-09-07 10:00:17: jespa.security.SecurityProviderException: Failed to locate authority for name: es.xxxxxxxxxxx.com
2021-09-07 10:00:17: at jespa.security.SecurityProvider.getAuthorityDnsNames(SecurityProvider.java:242)
2021-09-07 10:00:17: at jespa.security.SecurityProvider.getProperty(SecurityProvider.java:295)
2021-09-07 10:00:17: at jespa.ntlm.NtlmSecurityProvider.getProperty(NtlmSecurityProvider.java:444)
2021-09-07 10:00:17: at jespa.ntlm.Netlogon.getProperty(Netlogon.java:224)
2021-09-07 10:00:17: at jespa.security.Properties.getProperty(Properties.java:204)
2021-09-07 10:00:17: at jespa.ntlm.Netlogon.connect(Netlogon.java:253)
2021-09-07 10:00:17: at jespa.ntlm.Netlogon.getDomainTrusts0(Netlogon.java:498)
2021-09-07 10:00:17: at jespa.ntlm.Netlogon.getDomainTrusts(Netlogon.java:580)
2021-09-07 10:00:17: at jespa.ntlm.Netlogon.getDomainTrust(Netlogon.java:646)
2021-09-07 10:00:17: at jespa.ntlm.NtlmSecurityProvider.getDomain(NtlmSecurityProvider.java:1576)
2021-09-07 10:00:17: at jespa.ntlm.NtlmSecurityProvider.getProperty(NtlmSecurityProvider.java:450)
2021-09-07 10:00:17: at jespa.security.Properties.getProperty(Properties.java:204)
2021-09-07 10:00:17: at jespa.ntlm.NtlmSecurityProvider.acceptSecContext(NtlmSecurityProvider.java:1146)
2021-09-07 10:00:17: at jespa.http.HttpSecurityService.doFilter(HttpSecurityService.java:1388)
2021-09-07 10:00:17: at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:217)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
2021-09-07 10:00:17: at com.adventnet.filters.ParamFilter.doFilter(ParamFilter.java:30)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
2021-09-07 10:00:17: at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:63)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
2021-09-07 10:00:17: at com.manageengine.mdh.MDHFilter.doFilter(MDHFilter.java:230)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
2021-09-07 10:00:17: at com.manageengine.mdh.MDHThreadLocalFilter.doFilter(MDHThreadLocalFilter.java:40)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
2021-09-07 10:00:17: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
2021-09-07 10:00:17: at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
2021-09-07 10:00:17: at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
2021-09-07 10:00:17: at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
2021-09-07 10:00:17: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
2021-09-07 10:00:17: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
2021-09-07 10:00:17: at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:179)
2021-09-07 10:00:17: at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:240)
2021-09-07 10:00:17: at com.manageengine.servicedesk.valves.MethodFilterValve.invoke(MethodFilterValve.java:70)
2021-09-07 10:00:17: at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
2021-09-07 10:00:17: at com.manageengine.servicedesk.valves.SDPStuckThreadDetectionValve.invoke(SDPStuckThreadDetectionValve.java:57)
2021-09-07 10:00:17: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
2021-09-07 10:00:17: at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
2021-09-07 10:00:17: at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373)
2021-09-07 10:00:17: at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
2021-09-07 10:00:17: at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
2021-09-07 10:00:17: at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1589)
2021-09-07 10:00:17: at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
2021-09-07 10:00:17: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
2021-09-07 10:00:17: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
2021-09-07 10:00:17: at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
2021-09-07 10:00:17: at java.lang.Thread.run(Thread.java:748)
2021-09-07 10:00:17: NETLOGON: Failed to retrieve names, retrying SRV lookup with no dns.site
2021-09-07 10:00:18: NETLOGON: Bind successful
2021-09-07 10:00:18: HttpSecurityService: C: GET /ntlmv2
2021-09-07 10:00:18: NETLOGON: Bind successful
2021-09-07 10:00:18: Jespa code-source: /C:/ManageEngine/ServiceDesk/bin/../lib/jespa-1.2.4.jar
2021-09-07 10:00:18: Jespa license.key decrypted successfully:
serialNumber: [SN2249020180804]
   userLimit: [0]
  groupLimit: [0]
  expiration: [0]
 description: [Jespa Embedded Distribution Licensing Key for ZOHO Corp.]

Could you help us?

Thanks in advance