2 error codes, need explination so they can be fixed.

2 error codes, need explination so they can be fixed.

I have 2 machines, each with a different error message, both trying to be patched with the same patch that has been deployed successfully to over 1,000 other machines.

machine 1 error: Downloading patch-products.zip failed with error code : 0
machine 2 error: Loading declined-family.xml failed.

Both machines are on the network, both machines are at site locations that have a distribution server. Other machines at these same sites have already received the patch and have been updated successfuly. 

Searched the forums, didn't find an answers. Just need to know what logs to look at to determine cause so I can fix it. 

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