Email Notification "A new request is assigned to you" Remains in default instead of using modified template
You guys might be able to help me here because I am doing circles now and cannot figure this out.
When a ticket is assigned to a technician, an email is sent. We modified all the templates under Automation / Notification Rules
The email received has the proper subject but the content is still the default Service Desk template. Since all messages were customized in French, this stands out.
Notification rule in question: "Notify technician when a request is assigned"
Anyone can point me in the right direction where to modify this notification message if the one I pointed out is incorrect?
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